Santanise Coates
Lexington,KY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Developed skills in fast-paced branch environment, excelling in coordination, problem-solving, and team collaboration. Seeking to transition into new field leveraging transferable skills in organization and project management. Aims to apply these strengths to drive efficiency and support team success in dynamic setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Branch Coordinator
Apria Healthcare
07.2023 - Current
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Performed duties in office environment during operating hours.
- Contributed to the continuous improvement of processes across different functions within the organization.
- Managed branch inventory, ensuring adequate supply levels for daily operations.
- Maintained a clean, organized, and professional environment for both customers and employees.
- Coordinated and assigned service call requests.
- Implemented marketing initiatives to increase brand awareness and drive sales growth within the branch.
- Remained calm and professional in stressful situations.
- Collaborated with team members to achieve branch goals and objectives.
- Increased customer satisfaction with prompt resolution of issues and concerns.
- Balanced operational awareness with customer focus.
- Ordered supplies, created purchase orders and entered orders into inventory.
- Ensured compliance with company policies, procedures, and regulatory requirements at all times.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Performed data entry, filing, copying, and faxing.
- Resolved delivery, quality, and other issues or forwarded to proper personnel.
- Handled sensitive client data securely by adhering strictly to company privacy policies, reducing risks of data breaches.
- Served as primary receptionist for greeting, directing, and assisting visitors and directing incoming calls.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Escalated issues to supervisor for immediate remediation.
- Conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
- Collect credit card/billing information as needed.
- Carry out scanning, filing, and faxing records on a routine basis.
- Set up or return of equipment, instruct patients, complete paperwork, explain insurance and out-of-pocket expenses.
- Perform outbound customer satisfaction calls to patients and referrals.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
Billing Specialist
Kentucky Housing Corporation
08.2022 - 07.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Collaborated with customers to resolve disputes.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Created improved filing system to maintain secure client data.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Maximized revenue potential by identifying and resolving under-billed accounts.
Education
Bachelor of Science - Health Management
Sullivan University
Louisville, KY09-2026
Associate of Science - Health Sciences
Ultimate Medical Academy
Clearwater, FL04-2022
Skills
- Marketing coordination
- Branch operations management
- Excellent work ethic
- Customer service
- Team player
- Attention to detail
- Customer relationships
- Decision-making
- Cash handling
- Verbal/written communication
- Proficient in MS office
- Documentation
- FHA loan process background
- document flow coordination
- Dependable
- Multi-tasking
Accomplishments
- Increased monthly revenue through implementation of strategic initiatives.
Certification
- First Aid Certification
Languages
English
Full Professional
Timeline
Branch Coordinator
Apria Healthcare
07.2023 - Current
Billing Specialist
Kentucky Housing Corporation
08.2022 - 07.2023
- First Aid Certification
Bachelor of Science - Health Management
Sullivan University
Associate of Science - Health Sciences
Ultimate Medical Academy
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