Santanna Dally
Yucca Valley,CA
Summary
Compassionate professional experienced in high risk environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Experience in both mental and developmental health with a passion for helping others.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Life Skills Instructor
Desert Arc
08.2024 - Current
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Helped clients to identify challenges and set goals.
- Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
- Coached clients through difficult life circumstances.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
Classroom Aide
Stepping Stones Group
08.2023 - 02.2024
- Promoted a positive classroom environment by fostering strong relationships with students and addressing behavioral issues promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Reduced teacher workload by grading assignments, quizzes, and tests, providing timely feedback to students.
- Enhanced students'' learning experiences by providing individualized support and assistance during class activities.
- Provided essential support for special education students, enabling them to participate fully in mainstream classrooms.
Case Manager
Telecare Corporation
01.2023 - 08.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient mental health symptoms in electronic charting systems.
Direct Support Professional
PathPoint
09.2017 - 08.2019
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Direct Staff
California PsychCare
08.2017 - 05.2018
- Provide services based on the science of Applied Behavior Analysis
- Work in home with children with developmental disabilities and their families
- Graphing, collecting data, and charting on each client's specific needs and goals
Direct Support Professional
Novelles Developmental Services
08.2016 - 08.2017
- Support mentally disabled adults with day to day tasks
- Provide care, communicate, and interact with persons on an individual basis
- Act as an advocate in resolving issues as well as insuring personal choice for persons receiving services
Server
Burrito Loco
05.2013 - 06.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Delta High School
2012
Skills
- Behavior De-escalation
- Conflict Resolution
- High Communication Skills
- Adaptability
- Crisis Intervention
- Documentation
- Customer Service
- Teamwork and Collaboration
- Multi-tasking strength
- Excellent people skills
Certification
Pro Act
- CPR/ First Aid
- G-tube Feedings
- Wheelchair Lifts
- Body checks/ Bathroom Assistance
Timeline
Life Skills Instructor
Desert Arc
08.2024 - Current
Classroom Aide
Stepping Stones Group
08.2023 - 02.2024
Case Manager
Telecare Corporation
01.2023 - 08.2023
Direct Support Professional
PathPoint
09.2017 - 08.2019
Direct Staff
California PsychCare
08.2017 - 05.2018
Direct Support Professional
Novelles Developmental Services
08.2016 - 08.2017
Server
Burrito Loco
05.2013 - 06.2016
Delta High School