Summary
Overview
Work History
Education
Skills
Professional Memberships
Timeline
CustomerServiceRepresentative

Santanna Dickens

Gulfport

Summary

Experienced HR leader leads department operations, oversees teams and connects with employees using forward-thinking and insightful approach. Decisive manager, complex problem-solver and talented communicator with focused mindset.

Overview

6
6
years of professional experience

Work History

HR Specialist

Salvation Army
Bradenton
05.2023 - 03.2024
  • Directed human resources programs, activities, and processes for 100+ employees in recruitment, employee relations, employee development (training), performance management, compensation reviews, and succession planning for specified business units.
  • Facilitated and resolved employee relations complaints and conducted thorough investigations to include management training on performance coaching, performance improvement plans, counseling, corrective discipline, and terminations.
  • Conducted new hire focus groups, surveys, and exit/stay interviews to identify turnover trends and developed action plans to improve the onboarding experience, increase employee engagement scores, and reduce turnover.
  • Administered and managed the Affirmative Action Program, submitted EEO-1 and VETS 100 reports annually, and kept various records, reports, and logs to ensure compliance with EEO regulations.

Talent Acquisition Specialist

Republic National Distributing Company
Tampa
05.2021 - 05.2023
  • Supported the recruitment efforts for a large organization with a workforce exceeding 5,000 employees, while simultaneously promoting diversity within the workforce and fulfilling the organization's specific needs and objectives.
  • Implemented talent acquisition and full-cycle recruiting strategies to drive business objectives improve employee business performance, and gain an ROI for the business.
  • Established recruiting requirements by studying organization plans and objectives; and meeting with managers to discuss needs.
  • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates.
  • Managed up to 20-25 open requisitions simultaneously, collaborating directly with client managers to hire between 15-20 employees monthly.

Benefits Specialist

Connect Your Care
St. Petersburg
11.2019 - 03.2020
  • Oversaw extensive benefits initiatives for a workforce exceeding 500 employees, which encompassed various offerings such as health insurance, 401(k) plans, Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), retirement plans, and flexible spending accounts. Responsibilities included assessing eligibility for benefits, managing enrollment modifications and terminations, establishing and reconciling payroll deductions along with invoices, and preparing necessary data for annual reporting in compliance with the Affordable Care Act (ACA).
  • Handled the activities related to open enrollment, which included preparing communications, conducting information sessions, and supervising the enrollment processes within the benefits portal.
  • Performed yearly evaluations of benefits and coverage options, analyzed the utilization of these benefits along with the overall experience of the plans, and examined competitive market trends. This comprehensive assessment aimed to formulate strategies for enhancement that would better align with employees' needs while also managing the organization cost-effectively.
  • Managed the administration of leave of absence programs, encompassing FMLA (Family and Medical Leave Act), disability, paid time off, and legally mandated leave initiatives.

HR Shared Services Specialist

Citi
Tampa
02.2018 - 12.2019
  • Acted as the main liaison for over 10,000 employees in North America concerning HR matters, timesheets, HRIS, Family Medical Leave/Leave of Absence, garnishments, short-term and long-term disability, and payroll inquiries. This involved managing and addressing requests through the HR Case ticketing management system, Service Now.
  • Managed the pre-onboarding and onboarding processes for new employees, which included entering them into Oracle (HRIS system), identifying and resolving any discrepancies from position requisitions requests to ensure timely completion of all pre-onboarding tasks such as background checks, drug screenings, I-9s forms, and acknowledgment forms.
  • Processed changes to employee data, including new hires, terminations, promotions, transfers, severances, and other HR-related information into Oracle.
  • Enhanced HR functionality by acting as a test user for ServiceNow upgrades, developing training and manual guides to document internal processes, and overseeing knowledge base articles within the HR portal.

Education

Master of Science - Human Resources Management

Capella University
Minneapolis, MN
03-2024

Bachelor of Science - Political Science

Florida A&M University
Tallahassee, FL

Skills

  • Employee Relations
  • Investigations
  • FMLA
  • Leave of Absence
  • HRIS
  • HCM System Implementations
  • Payroll
  • Unemployment Claims Management
  • Performance Management
  • Employee Engagement
  • Relationship Building
  • Networking
  • Talent Acquisition
  • Full-Cycle Recruiting
  • Recognition
  • Diversity, Equity and Inclusion
  • Employment Laws
  • HR Compliance
  • Microsoft Office Suite
  • Taleo
  • Oracle
  • Ceridian
  • ICIMS
  • Service Now
  • Workday
  • Adobe
  • Business Intelligence Tools
  • Compliance Reporting
  • Training Facilitator
  • Employee engagement
  • Stakeholder Collaboration
  • Performance management
  • Affirmative action
  • Diversity Projects and Initiatives
  • Coaching and Mentoring
  • Onboarding and Orientation
  • Global Mindset
  • Background checks
  • EEO Compliance
  • Human Resource Management
  • Occupational Safety
  • Health and Wellness Program
  • Payroll Administration
  • Exit Interview
  • Performance Appraisal

Professional Memberships

  • Society for Human Resources Management (SHRM), National Member
  • Capella Alumni Association, Member

Timeline

HR Specialist

Salvation Army
05.2023 - 03.2024

Talent Acquisition Specialist

Republic National Distributing Company
05.2021 - 05.2023

Benefits Specialist

Connect Your Care
11.2019 - 03.2020

HR Shared Services Specialist

Citi
02.2018 - 12.2019

Master of Science - Human Resources Management

Capella University

Bachelor of Science - Political Science

Florida A&M University

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Santanna Dickens