Santanna Joslin
Madison,US
Summary
Experienced paraprofessional with a background in education and extensive coaching experience. Proficient in creating inclusive learning environments and managing behavior effectively. Possesses strong communication, organization, and teaching skills, resulting in improved student engagement and performance. Passionate about utilizing creativity and teamwork to drive positive educational outcomes and foster personal growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Head Girls Soccer Coach
Madison County Schools
10.2022 - 12.2024
- Lead team in daily training, enhancing skills and tactics for improved match performance
- Implemented strategic practice plans, boosting win rate and player recruitment success
- Organized effective tryouts, securing top talent and improving team dynamics
- Developed conditioning programs, enhancing fitness and reducing injuries significantly
- Managed budget efficiently, securing sponsorships and optimizing resource allocation
- Spearheaded daily training sessions for soccer team, fostering skill development and tactical acumen, resulting in notable performance improvements and team cohesion
- Implemented data-driven practice plans and game strategies based on opponent analysis, leading to strategic advantages and enhanced team performance
- Mentored players individually on technical skills and sportsmanship, promoting holistic development and fostering a positive team culture on and off the field
- Orchestrated successful player recruitment through organized tryouts, while effectively managing team budget and sourcing sponsorships for program sustainability
- Cultivated a nurturing environment for player growth, emphasizing both athletic prowess and personal character development
- Streamlined resource allocation and secured vital sponsorships, ensuring program sustainability and long-term success
- Pioneered data-driven training methodologies, enhancing player performance and tactical understanding, leading to notable improvements in match outcomes
- Optimized resource allocation and secured key sponsorships, ensuring program sustainability and fostering long-term success for the soccer team
- Cultivated a nurturing environment for holistic player development, balancing athletic excellence with character growth on and off the field
- Implemented strategic practice plans based on comprehensive opponent analysis, providing the team with competitive advantages in matches
- Fostered team cohesion through tailored training sessions, enhancing skill development and tactical acumen across all player positions
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Improved player behavior through modeling and disciplinary interventions.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
Paraprofessional
Madison County Schools
08.2023 - 12.2024
- Develop IEPs for special needs students, enhancing learning outcomes and fostering confidence
- Provide tailored support to students, boosting academic performance and engagement
- Implement behavior management strategies, improving classroom dynamics and student cooperation
- Championed inclusive education by tailoring IEPs, providing one-on-one support, and implementing assistive technology for students with diverse needs
- Fostered a supportive classroom environment through active participation in team meetings, contributing insights to enhance educational planning
- Pioneered creative small group activities to reinforce lesson content, boosting student engagement and academic performance
- Drove positive behavioral changes by implementing effective reinforcement strategies and de-escalation techniques, enhancing overall classroom management
- Actively contribute insights in team meetings, enhancing educational planning and fostering a supportive classroom environment
- Analyze student progress to tailor individualized support, resulting in measurable improvements in academic performance and engagement
- Collaborated with teachers to implement personalized learning strategies, enhancing student engagement and academic performance in diverse classrooms
- Pioneered adaptive technology solutions, empowering students with special needs to access curriculum materials and participate fully in classroom activities
- Streamlined data collection processes for IEPs, enabling more accurate progress tracking and timely interventions to support student growth
- Facilitated seamless communication between educators, parents, and specialists, ensuring cohesive support for students' educational and emotional needs
- Reported on student progress, behavior, and social skills to parents.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Substitute Teacher
Madison County Schools
01.2021 - 06.2022
- Managed classroom dynamics, ensuring a constructive learning space in teacher's absence
- Adapted lesson plans for seamless curriculum continuity, enhancing student engagement
- Collaborated with staff to address student needs, fostering a supportive environment
- Utilized tech tools to enrich instruction, promoting interactive learning experiences
- Supervised extracurricular activities, ensuring student safety and adherence to protocols
- Fostered student engagement through interactive lessons, adapting teaching methods to diverse learning styles and promoting a positive classroom environment
- Implemented effective classroom management strategies, reducing behavioral incidents and improving overall student participation in daily activities
- Partnered with full-time teachers to ensure curriculum continuity, contributing to seamless transitions and maintaining academic progress during absences
- Integrated technology tools to enhance instruction, creating dynamic learning experiences that increased student comprehension and retention of key concepts
- Streamlined lesson delivery, ensuring curriculum continuity and measurable progress in student academic performance
- Cultivated an inclusive classroom environment, adapting teaching methods to accommodate various learning styles and needs
- Implemented precise classroom management techniques, significantly reducing disruptions and enhancing overall learning experiences
- Pioneered tech-enhanced learning strategies, boosting student engagement and comprehension in diverse subjects during temporary teaching assignments
- Streamlined curriculum delivery, ensuring academic continuity and fostering measurable progress in student performance across various grade levels
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Administrative Assistant/Tax Preparer
Schoelles and Associates Inc
11.2020 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Tax Preparer/Receptionist
Jackson Hewitt
01.2016 - 01.2019
- Prepared over 200 tax returns annually, ensuring accuracy and compliance with regulations
- Managed front desk operations, enhancing client satisfaction and streamlining appointment scheduling
- Filed and organized client documents, improving office efficiency and reducing retrieval time
- Answered an average of 50 calls daily, providing clients with timely and accurate information
- Maintained a clean and welcoming office environment, contributing to a positive client experience
- Prepared complex tax returns, managed client inquiries, and maintained meticulous office records, enhancing operational efficiency and client satisfaction
- Streamlined tax preparation processes, reducing average client wait times and improving accuracy rates, leading to increased customer retention
- Fostered positive client relationships through clear communication, efficient problem-solving, and proactive follow-ups on tax-related queries
- Ensured compliance with tax regulations, meticulously reviewing documents and staying updated on tax code changes to minimize errors
- Provided comprehensive administrative support, maintaining a welcoming office environment and assisting colleagues during peak tax seasons
- Managed high-volume tax returns while maintaining meticulous attention to detail, ensuring compliance with evolving tax regulations and minimizing errors
- Cultivated positive client relationships through clear communication, efficient problem-solving, and proactive follow-ups on tax-related inquiries
- Implemented streamlined document management system, significantly reducing retrieval time and enhancing overall office efficiency
- Provided comprehensive administrative support during peak tax seasons, maintaining a welcoming office environment and assisting colleagues to meet deadlines
- Optimized tax preparation processes, reducing client wait times and boosting accuracy rates, resulting in improved customer retention and satisfaction
- Managed high-volume tax returns while ensuring meticulous compliance with evolving regulations, minimizing errors and fostering client trust
Volunteer Soccer Coach
Traverse Bay Area Soccer
01.2016 - 01.2019
- Led soccer practices and games, enhancing skills and teamwork
- Improved player performance and safety through structured feedback
- Fostered communication with parents and staff for seamless operations
- Fostered player growth through tailored practices, game coaching, and skill development, emphasizing teamwork and sportsmanship in a safe environment
- Implemented strategic training programs, enhancing team performance and individual player skills while maintaining open communication with stakeholders
- Nurtured young athletes' potential by teaching fundamental soccer techniques, rules, and strategies, promoting personal development and team cohesion
- Evaluated player strengths and areas for improvement, adapting coaching methods to optimize individual and team performance in practices and games
- Cultivated a positive team culture by fostering open dialogue among players, parents, and staff, ensuring alignment with program goals and player needs
- Designed dynamic training sessions, boosting player skills and team synergy while promoting sportsmanship and personal growth in a supportive environment
- Facilitated open communication channels between players, parents, and staff, ensuring alignment with program objectives and addressing stakeholder concerns
- Introduced creative training techniques, enhancing player engagement and skill development while adapting to diverse learning styles and abilities
- Implemented targeted skill-building exercises, leading to notable improvements in team performance and individual player techniques throughout the season
- Designed engaging soccer drills, boosting player skills and team cohesion while fostering a love for the sport in a supportive environment
- Analyzed individual player strengths, tailoring coaching strategies to optimize performance and address areas for improvement effectively
- Cultivated strong relationships with players, parents, and staff, ensuring seamless communication and alignment with program objectives
Server/Hostess
Olive Garden
02.2016 - 11.2016
- Efficiently served tables, enhancing customer satisfaction and teamwork
- Delivered exceptional dining experiences, managing multiple tables efficiently while maintaining a warm, welcoming atmosphere for guests
- Meticulously prepared table settings, ensuring accuracy in orders and timely service to enhance customer satisfaction and restaurant efficiency
- Fostered strong teamwork with kitchen staff and fellow servers, contributing to seamless operations during peak dining hours
- Consistently upsold menu items and specials, boosting average check values and contributing to overall restaurant revenue growth
- Adapted swiftly between server and hostess roles, providing flexible support to meet varying staffing needs and ensure smooth service flow
- Orchestrated seamless dining experiences, balancing multiple tables while maintaining high customer satisfaction and operational efficiency
- Creatively upsold menu items and specials, contributing to increased average check values and bolstering restaurant revenue growth
- Meticulously managed table settings and order accuracy, elevating dining experiences and streamlining restaurant operations
- Demonstrated versatility by seamlessly transitioning between server and hostess roles, providing crucial support during varying staffing needs
- Optimized table service efficiency, reducing wait times and enhancing customer satisfaction
- Fostered seamless coordination between front-of-house and kitchen staff, ensuring prompt order fulfillment and maintaining high-quality dining experiences
- Maintained cleanliness standards at counter and drive-thru areas
- Ensured accurate order taking and cash handling, minimizing errors and maximizing customer satisfaction
- Assisted new team members in learning operational procedures
- Demonstrated strong communication skills and patience, contributing to a smooth onboarding process
Tax Preparer/Receptionist
Jackson Hewitt
02.2015 - 04.2015
- Prepared tax returns ensuring compliance and accuracy
- Managed client inquiries enhancing customer satisfaction
- Organized office files improving efficiency
- Handled phone communications maintaining client relations
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Crew Member
McDonalds Crew
05.2013 - 08.2013
- Managed front counter and drive-thru, ensuring swift service and customer satisfaction
- Developed multitasking skills and adaptability in a fast-paced environment
- Streamlined order processing at counter and drive-thru, reducing wait times and enhancing customer experience
- Contributed to team efficiency and sales growth
- Worked seamlessly with kitchen staff to fulfill orders accurately and promptly
- Fostered a positive team atmosphere, improving overall productivity and service quality
- Maintained cleanliness standards at counter and drive-thru areas
- Ensured accurate order taking and cash handling, minimizing errors and maximizing customer satisfaction
- Assisted new team members in learning operational procedures
- Demonstrated strong communication skills and patience, contributing to a smooth onboarding process
Crew Member
Burger King
07.2010 - 08.2010
- Managed drive-thru and front counter, ensuring efficient service and customer satisfaction
- Handled high-volume orders accurately, enhancing speed and accuracy in service delivery
- Facilitated team communication to streamline operations and improve workflow
- Resolved customer inquiries and issues promptly, maintaining a positive dining experience
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Assistant Manager
Body Arts
06.2009 - 10.2009
- Managed inventory, ensuring optimal stock and seamless operations, boosting sales and efficiency
- Led team during manager's absence, maintaining high service standards and operational continuity
- Implemented new processes for workflow optimization, enhancing performance and customer satisfaction
- Fostered team cohesion and seamless operations during manager's absence, maintaining high standards of customer service and stand performance
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Housekeeper
Mac's Landing Resort
06.2006 - 08.2008
- Managed cabin cleanliness and order for guest satisfaction
- Enhanced guest experience through meticulous cleaning
- Utilized cleaning techniques to maintain high standards
- Addressed guest requests promptly, ensuring comfort
- Contributed to a welcoming and hygienic environment
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Housekeeper
Chateau Chantal
10.2005 - 11.2005
- Maintained high standards of cleanliness, contributing to positive guest reviews
- Utilized effective time management to complete tasks efficiently within tight schedules
- Maintained impeccable cleanliness standards in guest rooms, ensuring a pristine environment
- Implemented efficient cleaning routines, enhancing productivity
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Education
Bachelor of Science - Middle School Science Education
Western Governors University
Salt Lake City, UT11-2028
Teachers Academy - undefined
Traverse City Career Tech Center
Traverse City, MI06.2009
Skills
- Behavior Management
- Soccer
- Teaching
- Customer Service
- Sports Coaching
- Classroom Management
- Microsoft Office
- Data Entry
- Tax Preparation
- Fundraising
- Communication
- Organization
- Creative Problem Solving
- Team Building
- Player Recruitment
- Time Management
- Crisis Intervention
- Motivational Techniques
- Mentoring Techniques
- Behavioral Intervention
- Team Dynamics
- Injury Prevention
- Small Group Activities
- Coaching Philosophy
- Performance Evaluation
- Team Motivation
- Player development
- Game strategy
- Injury prevention
- Physical conditioning
- Injury evaluations
- Special events planning
- Athlete conditioning
Certification
- First Aid Certification, 12/31/25
- Preparer Tax Identification Number, 12/31/25
- Paraprofessional License
- 3 year Coaching License
Assessments
- Customer service, Proficient, 03/01/21
- Customer service fit, Proficient, 03/01/21
Art, Music, and Nature
Art has always been my greatest passion and a source of endless inspiration. It allows me to express emotions, tell stories, and connect with others in a deeply personal way. Through the delicate precision of wood burning and the fluid strokes of drawing, I find joy in bringing ideas to life and transforming blank surfaces into vibrant creations.
Each piece I create reflects my love for nature, imagination, and beauty. The process of crafting—from envisioning the concept to completing the final artwork—is both fulfilling and meditative. Art is not just something I do; it’s a fundamental part of who I am—a way of exploring the world and leaving a piece of my heart in every creation.
Timeline
Paraprofessional
Madison County Schools
08.2023 - 12.2024
Head Girls Soccer Coach
Madison County Schools
10.2022 - 12.2024
Substitute Teacher
Madison County Schools
01.2021 - 06.2022
Administrative Assistant/Tax Preparer
Schoelles and Associates Inc
11.2020 - 02.2021
Server/Hostess
Olive Garden
02.2016 - 11.2016
Tax Preparer/Receptionist
Jackson Hewitt
01.2016 - 01.2019
Volunteer Soccer Coach
Traverse Bay Area Soccer
01.2016 - 01.2019
Tax Preparer/Receptionist
Jackson Hewitt
02.2015 - 04.2015
Crew Member
McDonalds Crew
05.2013 - 08.2013
Crew Member
Burger King
07.2010 - 08.2010
Assistant Manager
Body Arts
06.2009 - 10.2009
Housekeeper
Mac's Landing Resort
06.2006 - 08.2008
Housekeeper
Chateau Chantal
10.2005 - 11.2005
Teachers Academy - undefined
Traverse City Career Tech Center
- First Aid Certification, 12/31/25
- Preparer Tax Identification Number, 12/31/25
- Paraprofessional License
- 3 year Coaching License
Bachelor of Science - Middle School Science Education
Western Governors University
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