Santanna Smith
Coral Springs,FL
Summary
Competent and self-motivated holder of an Associate Degree in General Studies, with expertise in handling customer executive duties while ensuring compliance with the golden rules of customer service.
Detail-oriented Court Clerk with 4 years of experience expediting court proceedings by managing appropriate documentation and recordkeeping. In-depth knowledge of legal terminology and procedures. Expertise in preparing dockets, transcribing minutes, and recording and documenting testimonies. Proficient in E-filing software systems.
Overview
5
5
years of professional experience
Work History
Court Specialist II
Broward County Clerk Of Circuit Courts
Fort Lauderdale, FL
07.2017 - 10.2020
- Attending to customer questions and concerns
- Created office/clerical work specifically designed to support the Judiciary, members of the bar, federal, state, and county agencies, and the public.
- Managed responsibilities for the timely and efficient gathering, reviewing, certifying, and completing of various reports, and legal documents received.
- Receive personnel forms and input the information into personnel databases.
- Resolve customer complaints via phone, email, mail, and in person.
- Increased operational efficiency by 10% in the operations and customer service department by introducing a variety of improvements and changes such as maintenance of proper record keeping.
- Respond to standardized monthly departmental HR Customer Service Seminars to confirm that proper customer service is being delivered both internally and externally.
- Regulated preparing correspondence for parties in court matters and organizing files for court hearings.
- Innovate responsibility for the operation and maintenance of cash register equipment.
- Supply administrative and secretarial support
- Evaluate customers' needs by listening to and presenting solutions to maximize customer satisfaction.
- Analyzed other related duties as assigned.
- Met with judges, lawyers, and police officials to coordinate functions of the court.
- Drafted professional court correspondence to facilitate legal proceedings.
- Searched files and contacted witnesses, attorneys, and litigants to obtain information for court.
- Maintained court dockets and updated the disposition of cases after court hearings and trials.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Answered inquiries from the general public regarding judicial procedures, court appearances, and trial dates.
- Processed workflows related to specific areas of court processes.
- Handled database management for specific areas of law.
- The maintained flow of documents received and served through appropriate clerks up to judges and back to the final destination.
BUSINESS DEVELOPER/CUSTOMER SERVICE REPRESENTATIVE
Anago Cleaning Systems
Fort Lauderdale, FL
09.2015 - 02.2017
- Manage outbound calls to achieve daily and monthly goals
- Qualifying leads by evaluating customers' needs and offering solutions
- Setting appointments for the outside sales team
- Build and maintain a database to maximize customer satisfaction
- Assigned additional supervisor-level role responsibilities such as training new hires, monitoring calls for quality and helping to become more effective customer service providers
- Recommended products to customers, thoroughly explaining details.
- Problem-solving
- Evaluated potential prospects for future business opportunities
- Monitored other related duties as assigned
- Achievement
- Employee motivation and retention were enhanced, Volunteered 4 hours per week at the Army United Service Organizations assisting with center activities and programs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Collaborated with sales and marketing departments to support project rollout.
Education
Bachelor of Science - Health Services Management
University of Maryland Global Campus
03.2024
Associate Degree - General Studies
University of Maryland Global Campus
04.2022
Skills
- Critical Thinking
- Document Preparation
- Customer Satisfaction
- Clerical Support
- Special Projects
- Cooperative Attitude
- Flexible and Adaptable
- Teamwork and Collaboration
Affiliations
Military Spouse
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Court Specialist II
Broward County Clerk Of Circuit Courts
07.2017 - 10.2020
BUSINESS DEVELOPER/CUSTOMER SERVICE REPRESENTATIVE
Anago Cleaning Systems
09.2015 - 02.2017
Bachelor of Science - Health Services Management
University of Maryland Global Campus
Associate Degree - General Studies
University of Maryland Global Campus
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