Santantra Smith-Holleman
Lancaster,CA
Summary
Analytical and organized Administrative Secretary with background dispatching and security services. Keep the office running smooth by planning optimal routines and schedules. Excels at monitoring operations and proactively correcting problems. Highly-motivated employee with the desire to take on new challenges. Strong work ethic, exceptional interpersonal skills. Adept at working effectively independently and mastering new skills.
Overview
20
20
years of professional experience
Work History
Dispatch Operator
Allied Universal
Palmdale, CA
11.2023 - Current
- Greet/Check-in visitors, contractors, doctors, nurses and patients
- Issue temporary badges to everyone who enters the main lobby of the hospital
- Process and record all emergency and non-emergency calls
- Operate a computer dispatch system and monitor alarms
- Visually monitor extensive CCTV System
- Respond to guest inquiries and requests
- Dispatch Security Officers to respond to guest calls in a timely, friendly, and efficient manner
- Coordinate communication between work or security guards
- Protect staff, patients, visitors and ensure that all hospital is safe.
Security Officer
Allied Universal
Valencia, CA
03.2018 - 11.2023
- Monitor and authorize entrance of Tenants and visitors
- Issue temporary badges to vendors and contractors
- Oversee 4-8 Officers in coordinating their daily operations
- Observe and Report any suspicious activity
- Patrol premises to ensure they are secure; may need to navigate ladders, ramps and stairs, as well as run on occasion
- Use both hands to reach and grasp objects or items, or to use the phone to communicate with home base or to file reports
- Work in weather environments that may sometimes be extremely hot or extremely cold, snowy or icy
- Keep mental alertness and attention to detail high, no matter the circumstances
- Maintain a neat and professional appearance, and provide excellent customer service as needed
- Follow established security protocols while using initiative and good judgment
- Write citations to tenants who are in violation of the mall’s policy and rules.
Administrative Secretary Lead (Clerical III)
Antelope Valley College IMC
Lancaster, CA
07.2010 - 01.2020
- Opened
- Coordinated schedules and assisted in communicating to others regarding meetings, appointments, scheduled meetings, and conferences
- Assists students with learning materials, computers, private study rooms, instructional multimedia information, learning DVDs, and printing
- Assists instructors, students, faculty, co-workers with various problems, questions and concerns
- Trained and provided work direction and guidance to student assistants and other clerical personnel.
Lead Cook
Antelope Valley College Cafeteria
Lancaster, CA
08.2015 - 06.2018
- Opened/Closed
- Short Order Cook
- Cleaned and maintained the grill and work stations
- Worked with a team of 6 other employees
- Food Safety Certified.
Lead Event Specialist
Advantage Sales and Marketing
Santa Clarita, CA
03.2009 - 01.2016
- Live cooking demos
- Brand Awareness
- Nutrition
- Team Lead (18-28) employees
- Food Safety Certified
- Assist with weekly schedules and transfers
- Payroll.
Lead Merchandiser
Convergence Marketing
Los Angeles, CA
10.2010 - 02.2015
- Store remodels
- Store resets
- Read and implemented blue prints and store schematics
- Lead merchandiser (4-10) employees
- Payroll.
Lead Merchandiser
Premium Marketing
Los Angeles, CA
10.2003 - 03.2010
- Store resets and remodels.
Education
Associates Degree/Certificate - Business Administration
Antelope Valley College
06.2018
Associates Degree - Business Administration w/ Transfer
Antelope Valley College
06.2018
Business/Small Business Management
ANTELOPE VALLEY COLLEGE
01.2018
Associates Degree/Certificate - Business w/ Certificate
Antelope Valley College
12.2017
Associates Degree/Certificate - Small Business Management w/ Certificate
Antelope Valley College
06.2017
Associates Degree/Certificate - Management w/ Certificate
Antelope Valley College
06.2017
Skills
- Outstanding customer and personal skills
- Ability to work independently and in a team environment
- Bilingual: English and Spanish (read, write and speak)
- Exceptional verbal and written communication skills
- Professional Communicator
- Proficient with Microsoft Word, Power Point, and Excel
- I have a history in the Healthcare Industry I was a Medical Transcriber and Supervisor for Trans Com Systems I became a nursing student at Antelope Valley College I also took Emergency Medical Technology I received my CPR, AED and BLS certifications from College of the Canyons I was hired as a Hospice and Private Duty Nurse, I had 6 patients that I cared for over 10 years I also had several patients through In-Home supportive services I have over 20 years of medical experience
Accomplishments
- Graduated with a 4.0
- Alpha Kappa Gamma Sigma-Honor Society. Lifetime membership, honored at the Convocation and received a Scholarship
Timeline
Dispatch Operator
Allied Universal
11.2023 - Current
Security Officer
Allied Universal
03.2018 - 11.2023
Lead Cook
Antelope Valley College Cafeteria
08.2015 - 06.2018
Lead Merchandiser
Convergence Marketing
10.2010 - 02.2015
Administrative Secretary Lead (Clerical III)
Antelope Valley College IMC
07.2010 - 01.2020
Lead Event Specialist
Advantage Sales and Marketing
03.2009 - 01.2016
Lead Merchandiser
Premium Marketing
10.2003 - 03.2010
Associates Degree/Certificate - Business Administration
Antelope Valley College
Associates Degree - Business Administration w/ Transfer
Antelope Valley College
Business/Small Business Management
ANTELOPE VALLEY COLLEGE
Associates Degree/Certificate - Business w/ Certificate
Antelope Valley College
Associates Degree/Certificate - Small Business Management w/ Certificate
Antelope Valley College
Associates Degree/Certificate - Management w/ Certificate
Antelope Valley College
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