SANTANU PODDER
Metairie,LA
Summary
Results-driven Operations Professional with a strong focus on enhancing customer satisfaction and streamlining workflows in a hospitality environment. Skilled in managing daily operations, coordinating cross-functional teams, and utilizing data analysis for strategic decision-making, I am dedicated to fostering a service-oriented culture to meet organizational objectives.
Overview
9
9
years of professional experience
Work History
Business Partner
Gauranga Supermart & Travels
, India
01.2024 - Current
- Coordinated day-to-day business operations, staff activities, customer interactions, and operational planning to enhance service efficiency.
- Work directly with customers, suppliers, employees, and other stakeholders, maintaining professional relationships and resolving routine issues.
- Supported scheduling, task coordination, inventory management, purchasing activities, and process improvements to facilitate business decisions.
- Maintain organized records and use Excel and digital tools for tracking, reporting, and operational follow-up.
- Identified workflow improvements, ensuring a service-oriented approach and alignment with business needs.
Data Analyst
Kneetie Foundation
, India
04.2021 - Current
- Applied analytical and problem-solving skills to identify trends and improve information flow, supporting organizational initiatives.
- Analyzed operational and organizational information to enhance reporting, planning, and management decisions.
- Maintained databases and records ensuring accuracy, completeness, confidentiality, and organization.
Administrator
Sri Mayapur Community Hospital
, India
01.2020 - 03.2021
- Maintained efficient administrative processes and ensured service continuity during COVID-19 pandemic.
- Assisted management with staff coordination and scheduling to streamline operational planning and improve quality assurance.
- Coordinated departmental activities and supported daily administrative operations to enhance patient care.
- Progressed from volunteer service into increased administrative and management responsibilities.
Assistant to General Manager
ISKCON, India
05.2018 - 12.2019
- Coordinated staff assignments, delegated tasks, and followed up on resolutions to enhance operational efficiency.
- Managed assignments and special projects while ensuring clear communication across teams to support organizational goals.
- Facilitated scheduling, project planning, and meetings for General Manager to ensure smooth daily operations.
Assistant Manager
TOVP Exhibits – Fulldome Theatre
Mayapur, India
05.2017 - 05.2018
- Assisted management in planning and executing daily operations, scheduling staff, defining responsibilities, and coordinating service activities to enhance overall efficiency.
- Coordinated communication, scheduling, and problem resolution in a visitor-facing environment to improve customer experience.
- Facilitated implementation of organizational procedures, ensuring adherence to established guidelines for consistent operational effectiveness.
Education
MBA - Business Management
true
01-2027
Bachelor of Business Administration (BBA) -
Amity University
01-2024
Higher Secondary - Business / Commerce
Satish Chandra Memorial School
01-2018
Skills
Personal Information
- Title: ASSISTANT FRONT DESK MANAGER | FRONT OFFICE OPERATIONS | GUEST SERVICES
- Work Permit: Authorized to Work in the United States
- Residence Permit: Authorized to Work in the United States
- Visa Status: Permanent Resident
LANGUAGES
English, Bengali, Hindi
LEADERSHIP & COMMUNITY EXPERIENCE
- Supported financial and administrative responsibilities and community service activities.
- Sri Mayapur Community Hospital, Began as a volunteer and progressed into administrative and management responsibilities.
- ISKCON / GBC, Sri Dham Mayapur, Supported annual GBC meetings and volunteer activities at ISKCON Headquarters in Sri Dham Mayapur, 2018–2023.
Timeline
Business Partner
Gauranga Supermart & Travels
01.2024 - Current
Data Analyst
Kneetie Foundation
04.2021 - Current
Administrator
Sri Mayapur Community Hospital
01.2020 - 03.2021
Assistant to General Manager
ISKCON, India
05.2018 - 12.2019
Assistant Manager
TOVP Exhibits – Fulldome Theatre
05.2017 - 05.2018
MBA - Business Management
true
Bachelor of Business Administration (BBA) -
Amity University
Higher Secondary - Business / Commerce
Satish Chandra Memorial School