Santara Hicks
Phenix City,AL
Summary
I’ve completed 180 hours of training in medical terminology. I’ve also taken a national customer service association test and presented with a certificate. I interact with members in a multi-channel environment very well. I Dynamic customer service professional with a proven track record at TSYS, adept at resolving complex issues and enhancing client relations. Certified in customer service, skilled in call center operations and Microsoft Excel.
Overview
18
18
years of professional experience
Work History
PCA
Scottys Home Health Care
Columbus Ga
02.2026 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
Customer Service Representative
TSYS
Columbus Ga
04.2019 - 02.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Manager
Sonic Drive-In
Columbus Ga
01.2008 - 04.2019
Carhop
Education
Medical Technology
Columbus Technical College
Columbus, GA01.2023
Skills
- Certified Customer service specialist
- Medical terminology
- Call center experience
- Microsoft Excel
- Client relations
- Call center operations
- Microsoft outlook
- Escalation management
- Life & Health Insurance overview
Languages
English
Full Professional
Timeline
PCA
Scottys Home Health Care
02.2026 - Current
Customer Service Representative
TSYS
04.2019 - 02.2026
Manager
Sonic Drive-In
01.2008 - 04.2019
Medical Technology
Columbus Technical College