SANTA RITA FREJIL
Austin,TX
Summary
Organized Office Administrator with background in managing business operations and streamlining processes. Strengths include multitasking, problem-solving, and maintaining efficiency in fast-paced environments. Previous roles demonstrate strong leadership skills, the ability to improve workflows, and a commitment to promoting team cooperation.
Overview
41
41
years of professional experience
Work History
Office Administrator
New Beginning Remodeling
Austin , TX
03.2012 - Current
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Ordered office furniture when necessary following approval from management team.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Created memos, letters and other documents, fostering internal and external communication.
- Filtered emails based on importance and escalated issues to leadership.
- Checked figures and postings for correct entry and proper codes.
- Coordinated with IT department to resolve technical issues and maintain office software updates.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
Assistant Office Administrator
M&R Seamless Rain Gutters
Austin , TX
01.2022 - 09.2024
- Answered incoming calls and directed them to appropriate personnel.
- Provided administrative support to office personnel including photocopying, faxing and mailing documents.
- Scanned documents into electronic format for storage purposes.
- Entered data into computer systems accurately in order to update client files.
- Performed general clerical duties such as copying, filing, mailing.
- Ensured that all customer service inquiries were answered promptly and efficiently.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Filtered emails based on importance and escalated issues to leadership.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Office Manager
Kmart, Sears Holding
Austin , TX
04.1984 - 06.2024
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Church Secretary
St. John's Lutheran Church
Austin , TX
10.2014 - 01.2022
- Received, screened and routed telephone calls.
- Organized and maintained church files, records and documents.
- Prepared correspondence, reports, memos and newsletters for church events.
- Scheduled meetings, conferences and appointments with members of the congregation.
- Assisted in preparing agendas for weekly staff meetings.
- Greeted visitors to the church office and answered inquiries from members of the community.
- Created invoices for donations received by the church.
- Maintained inventory of supplies used in the office environment.
- Coordinated travel arrangements for church members attending religious retreats or conventions.
- Provided secretarial assistance to pastors during special projects or events.
- Processed incoming mail on a daily basis including sorting, distributing and filing.
- Managed all aspects of data entry into various computer programs.
- Maintained accurate records of attendance at weekly Sunday school classes.
- Entered contributions into accounting software program on a monthly basis.
- Assisted with planning annual fund-raising events for the church.
- Prepared thank you cards to donors who made financial contributions to the church.
- Updated contact information in database system for members of the congregation.
- Ordered office supplies as needed to keep work areas well stocked.
- Prepared bulletins for weekly attendees.
- Supported work of pastoral staff in running productive church operations by managing day-to-day clerical needs.
- Managed reception desk during week to handle guests' needs and field inquiries for church leaders.
- Collaborated with technical staff to prepare and post sermon recordings on social media.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Composed, edited and typed complex memos and reports with job-related software.
- Maintained records of employee performance, attendance, and payroll information.
- Managed payroll processing system for staff compensation.
- Processed monthly payroll and updated addresses and benefit deductions in payroll system.
- Handled payroll processing duties such as timekeeping, overtime calculations.
- Prepared monthly reports on payroll costs for management review.
- Reviewed time cards for accuracy before submitting payroll information.
- Conducted regular payroll reconciliations to identify and rectify discrepancies.
- Monitored employee attendance, timekeeping records, and payroll information.
- Maintained confidentiality of employee data and payroll records.
- Assisted with payroll processing and reconciliation of accounts related to payroll activities.
- Processed payroll transactions including employee deductions, taxes, benefits.
- Managed payroll for temporary, hourly and salaried employees.
- Managed payroll processing and benefits administration activities.
- Processed payroll and reconciled related tax filings.
- Resolved payroll issues or discrepancies in a timely manner.
- Provided assistance with payroll processing including tax withholding calculations.
- Monitored accounting, payroll and financial reporting activities.
- Maintained accurate records of timekeeping, payroll and attendance.
- Coordinated payroll processing activities including direct deposits, time tracking.
- Resolved discrepancies between payroll reports or other financial documents related to payroll or benefits.
- Prepared regular reports on payroll activities for management review.
- Tracked budgets, expenses, payroll information, and other financial data.
- Tracked employee attendance records and managed payroll information.
- Managed payroll operations and kept track of attendance records.
- Oversaw payroll processing and benefits administration functions.
- Utilized payroll software efficiently to process payroll and generate necessary reports.
- Processing payroll, calculating wages and preparing paychecks accordingly.
- Managed payroll functions including timesheets, vacation requests, overtime tracking.
- Prepared monthly financial statements using accounting software packages like QuickBooks or Sage 50.
- Reconciled bank statements each month to ensure proper recording of transactions in QuickBooks software system.
- Maintained accurate records of all transactions utilizing QuickBooks software.
- Processed invoices for payment using accounts payable software programs like QuickBooks.
- Generated a variety of reports using specialized software programs such as QuickBooks or Excel.
- Generated reports for management review using accounting software programs such as QuickBooks.
- Performed basic bookkeeping tasks such as entering data into accounting software programs like QuickBooks.
- Utilized various software programs such as Microsoft Excel and QuickBooks to enter, track, update and report financial data.
- Prepared daily bank deposits using Quickbooks software.
- Performed basic bookkeeping duties such as data entry into accounting software programs like QuickBooks.
- Generated various financial reports using software programs such as QuickBooks.
Caregiver Attendant
Outreach Health Services
Austin , TX
03.2000 - 04.2012
- Assisted client with activities of daily living such as bathing, dressing and grooming.
- Provided compassionate care while ensuring client safety and comfort.
- Administered medications in accordance with physician's orders.
- Engaged clients in conversation to stimulate cognitive abilities and promote socialization.
- Maintained a safe environment by adhering to agency policies and procedures.
- Communicated effectively with family members regarding patient's needs and progress.
- Assisted physical therapists in providing exercise programs tailored to individual needs.
- Developed positive relationships with client while respecting their dignity and autonomy.
- Responded quickly to emergency situations using appropriate interventions.
- Observed patient behavior, documented incidents, reported concerns promptly.
- Promoted independence by encouraging client to perform self-care tasks whenever possible.
- Recorded patient information such as condition, diet and progress reports.
- Performed light housekeeping duties including laundry and meal preparation for clients.
- Accompanied clients on outings such as shopping trips, recreational activities and doctor visits.
- Created safe and positive living situations for client by communicating with family and other staff about concerns or challenges.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Followed care plan and directions to administer medications.
- Assisted with meal planning to meet nutritional plans.
Ordering Specialist
Michael's Arts & Crafts Store
Austin , TX
06.1996 - 05.1998
- Coordinated with vendors to track shipment progress of purchased items.
- Maintained accurate records of all order statuses in company database.
- Verified stock availability from vendors before placing orders.
- Ensured timely delivery of products by coordinating with suppliers and vendors.
- Provided customers with updates on their order status as needed.
- Created purchase orders based on customer requirements and specifications.
- Developed relationships with new vendors to increase product selection options available to customers.
- Researched market trends to identify potential new product offerings for customers.
- Monitored inventory levels to ensure adequate stock is available at all times.
- Generated reports summarizing current inventory levels, backorders, reorder points.
- Monitored inventory levels and documented replenishment requirements.
- Traced missing material and shipments through vendor and customer communications.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Drove customer feedback to deliver information to management for corrective action.
Education
High School Diploma -
Wm. B Travis High School
Austin, NV05-1988
Skills
- Workforce Management
- Expense Reporting
- Customer Engagement
- Report Preparation
- Administrative Support
- Office Supply Management
- File Maintenance
- Human Resources
- Billing oversight
- Database entry
- Mail handling
- Payroll Administration
Affiliations
- Love cooking for family and friends and church activities
- Spending time with my husband, sons, and dogs.
- Spending quality time gardening.
Accomplishments
- Certificate of Appreciation for volunteering my sons elementary and middle school.
Languages
Spanish
Professional
Custom
- Volunteered at St. Elmo Elementary & Bedicheck Middle School.
- Volunteered with Bible Camp and Truth School at my church.
- Volunteered to cook for College Bible Study at my church.
Timeline
Assistant Office Administrator
M&R Seamless Rain Gutters
01.2022 - 09.2024
Church Secretary
St. John's Lutheran Church
10.2014 - 01.2022
Office Administrator
New Beginning Remodeling
03.2012 - Current
Caregiver Attendant
Outreach Health Services
03.2000 - 04.2012
Ordering Specialist
Michael's Arts & Crafts Store
06.1996 - 05.1998
Office Manager
Kmart, Sears Holding
04.1984 - 06.2024
High School Diploma -
Wm. B Travis High School
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