SANTASHA M AUGUSTIN
Port st lucie,FL
Summary
Result-driven proven track record of implementing efficient systems and managing diverse tasks to support organizational objectives.
I'm good at fostering a positive work environment and ensuring seamless communication across teams.
I'm Hardworking, highly motivated professional eager to lend my combined knowledge and skills to enhance any environment I'm in and show my business performance.
Operates well in both individual and team settings leveraging seasoned work ethic to quickly adapt to different processes and company objectives.
I'm Resourceful and result-driven with a passion for growth and efficiency to meet company needs and increase service value.
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
I moved to Florida recently and I'm hoping to find a work home in which I can show my capabilities.
Overview
28
28
years of professional experience
Work History
DSP
Keystone Human Services
02.2017 - Current
- Work closely with clients
- Money count
- Deposits
- Medication count
- Provided daily care
- Doctor appointments/ family visits
- Also have done supervisory responsibilities
- Made sure the home was in compliance with all applicable licensing regulations (DDS, Health inspection, Fire Marshall, ICF (If applicable))
- Years of experience working with people who have developmental disability's
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Committed to delivering excellent customer service while working in a fast-paced environment
- Participated in ongoing training to enhance own job skills and knowledge
- Focused on learning new skills and staying updated with industry changes
- Responded quickly to meet customer needs and resolve problems
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Provided efficient and courteous service to customers at all times
- Identified ways to improve efficiency in operations and implemented process changes
- Experienced with social media and communications platforms
- Managed and coordinated multiple projects while ensuring timely completion
Process Technician
Office of the Secretary of the State
02.1997 - Current
- Responsible for handling the most complex internal and external statewide impact independent financial and Office processing services that directly reach and assist members of the general public
- Initiate and maintain communications with a wide variety of resources to verify information and complete transactions, including other state employees, offices, and outside officials such as attorneys, judicial and social welfare officials or representatives
- Lead Office/ clerical employees assisting in carrying out processing responsibilities
- Examine materials for accuracy, completeness, and conformance to state statutes and regulations
- Devise follow-up procedures to efficiently and effectively carry out daily activities
- Interprets and applies state statutes and regulations relating to the particular processing service
- Makes decisions as to case status, transaction permissibility, or admissibility
- Maintains office procedures, filing, indexing systems, and forms for office use and recurring needs
- Oversee calendars of due dates and initiate recurring work or special clerical projects accordingly
- Maintains records, logs, and prepares status or statistical reports related to the processing function
- Assist in maintaining general files in support of the processing function
- Create correspondence, forms, file documentation, etc., in support of the processing function
- Process fees and accurately maintain financial records
- Leading and scaling management
- Embedded payments experience
- Project certification
- Risk Management
- Worked on Audits
- Public accounting
- Ran weekly financial statements
- Worked on reports/managing development
- Provided technical support on-site during start-up activities for newly installed equipment
- Inspected plant or processing equipment regularly, recording damage and mechanical problems
- Performed routine calibrations on instruments and equipment to maintain accuracy
- Negotiated prices for new contracts or for modifications to existing contracts
- Maintained detailed records of production data and analysis reports for quality assurance purposes
- Monitored production yields and throughputs against established standards and benchmarks
- Collected biofuels samples and performed laboratory tests and analyses to assess biofuels quality
- Documented process control activities to ensure compliance with safety regulations
- Coordinated equipment purchases and installations
- Conducted tests for determining optimal operating conditions for processes and equipment
- Reduced downtime through proactive monitoring of critical process parameters and variables
- Ensured that all work performed adhered to applicable codes, standards, procedures and guidelines
Bank Teller
People Bank
03.2009 - 04.2011
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Manager
City Hall
04.2007 - 07.2010
- Represented business in marketplace and developed relationships with key accounts to promote and market business
- Counseled and disciplined employees, driving performance improvement
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Monitored team productivity and performance to support goals
- Conducted regular staff meetings to foster effective communication and performance
- Enforced work practices and procedures to reduce workplace safety and health hazards
- Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Fostered positive relationships with clients through proactive communication tactics
- Conducted research into new products or services that could benefit the organization's bottom line
- Administered annual operating and capital budget to facilitate profitability
- Collaborated with staff to develop and carry out processes
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Established efficient processes for streamlining workflow across departments, highlighting proficiency in process improvement
Education
A.S. - Fashion Design and Merchandising
Sanford Brown College
08.2017
B.A. - Business Administration
Asnuntuck Community College
09.2013
B.S. - Business Management
Manchester Community College
09.1997
Skills
- Customer & Relations
- Telephone Reception
- Word Processing & Typing
- Filing & Data Archiving
- General Accounting
- Accounts Payable/Receivable
- Computer Operations
- Office Equipment Operations
- Problem-solving
- Public Speaking
- Microsoft Office
- Team Management
- Team building
- Good Telephone Etiquette
- Self-Directed Research
- First Aid/CPR
- Verbal Communication
- Data Entry
- Flexible and Adaptable
- Written Communication
- Analytical Thinking
- Conflict Resolution
- Problem Resolution
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Decision-Making
- Organization and Time Management
References
- Rayshida Taylor, Bristol Squibbs & Myers, Best Friend, (860) 916-0092, Rayshida@yahoo.com
- Dwight Bell, Bank Of America, Brother, (904) 414-0869, Dwightbbelljr71@gmail.com
Languages
English
Full Professional
Timeline
DSP
Keystone Human Services
02.2017 - Current
Bank Teller
People Bank
03.2009 - 04.2011
Manager
City Hall
04.2007 - 07.2010
Process Technician
Office of the Secretary of the State
02.1997 - Current
B.A. - Business Administration
Asnuntuck Community College
B.S. - Business Management
Manchester Community College
A.S. - Fashion Design and Merchandising
Sanford Brown College
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