Santasia Wilbarger
Conway,AR
Summary
Motivated and dependable Customer Service Representative with over 2 years of experience in customer-facing environments, providing support, resolving concerns, and maintaining positive client relationships. Skilled in communication, multitasking, problem-solving, and handling sensitive situations with professionalism and patience. Experienced in fast-paced settings requiring organization, accuracy, and strong interpersonal skills. Seeking a remote/work-from-home Customer Service Representative position where I can contribute excellent service, strong communication, and a customer-first mindset.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon Distribution Warehouse
Little Rock, AR
06.2024 - 06.2025
- Operated forklifts and pallet jacks to efficiently move products within warehouse.
- Received and processed incoming shipments, verifying accuracy against packing lists.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Assisted in inventory management by conducting regular stock counts and audits.
Customer Service Representative / Childcare Support Specialist
Childcare Network
Conway, AR
05.2023 - 04.2024
- Provided daily support and communication to parents, guardians, and visitors in a professional and friendly manner
- Answered questions, addressed concerns, and helped resolve issues quickly while maintaining positive customer relationships
- Managed check-in/check-out procedures, documentation, and scheduling needs with accuracy and confidentiality
- Maintained organized records and ensured timely communication regarding updates, policies, and child-related concerns
- Handled multiple tasks in a fast-paced environment while remaining calm, patient, and detail-oriented
- Demonstrated strong interpersonal and problem-solving skills when assisting families and team members
Education
High School Diploma - undefined
Southwest High School
Skills
- Customer Service & Client Support
- Phone, Email & Chat Communication
- Conflict Resolution
- Data Entry & Record Management
- Appointment & Schedule Coordination
- Problem Solving
- Active Listening
- Time Management
- Multitasking in Fast-Paced Environments
- Microsoft Word & Google Docs
- Professional Communication
- Team Collaboration
- Customer Relationship Building
- Remote Work Readiness
- Adaptability & Quick Learning
- Basic Computer Skills
- Email Communication
- Microsoft Word
- Google Docs / Google Workspace
- Internet Research & Navigation
- Data Entry
- Virtual Communication Platforms (Zoom / video calls)
- Fast Learner with New Systems & Software
Certification
Stop the bleed certification
CPR certification
Languages
English
Limited Working
Timeline
Warehouse Worker
Amazon Distribution Warehouse
06.2024 - 06.2025
Customer Service Representative / Childcare Support Specialist
Childcare Network
05.2023 - 04.2024
High School Diploma - undefined
Southwest High School