Santa Teresa Cortez
Odessa,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Also, a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Cashier & Cook
Kent Kwik
Santa Teresa Cortez, Texas
01.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
- Re-stocked, organized and arranged service and food stations.
Travel Nurse - CNA - Certified Nurse Assistant
Nursa Agency
, TX
11.2022 - Current
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted with respiratory care procedures such as oxygen therapy, aerosol treatments, and chest physiotherapy.
- Monitored patients' vital signs during respiratory treatments.
- Maintained cleanliness of all respiratory equipment used in the facility.
- Assessed client's mental health status, strengths and needs.
- Educated clients on a variety of topics such as stress management techniques, relaxation methods, nutrition guidelines and lifestyle changes.
- Developed strategies to help clients manage their symptoms successfully.
- Provided crisis intervention services during times of distress or emergency situations.
- Provided direct care and support to individuals with special needs in a residential setting.
- Assisted in developing individual plans for each child, tailored to their unique needs.
- Provided crisis intervention services when needed by assessing danger levels of suicidal or homicidal thoughts or behaviors.
- Educated family members about proper care techniques when applicable.
Certified Nursing Assistant
Desert lane Care Horizon Health Rehab
Las Vegas, NV
01.2020 - 01.2023
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
CNA
Midland Lodge Medical
Midland, Texas
08.2019 - 08.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Responded to emergency situations using proper protocol and providing basic life support when needed.
- Managed multiple tasks simultaneously while maintaining accuracy in documentation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Helped residents walk with or without self-help devices.
PBX Operator
Aria Hotel Casino
Las Vegas, NV
01.2009 - 01.2012
- PBX, Status Board operator.,Customer Service
- Place Hotel work orders, multi, tasking, Gard Ect.
- Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Replenished amenities in all guest rooms according to established standards.
- Checked for damaged or missing items in each room.
- Responded promptly to guests' requests for extra supplies or other items.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Reported maintenance issues such as plumbing problems or burned out bulbs.
- Delivered requested items to guest rooms in a timely manner.
- Provided excellent customer service by responding quickly to inquiries.
- Swept, scrubbed and polished floors with mops and brooms.
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Operated status board to display current production and inventory levels.
- Monitored and updated the status board with changes in production or inventory levels.
- Conducted regular maintenance of the status board equipment.
- Created reports for management based on information from the status board.
House Keeper / Floor Super Visor
New York New York Hotel Casino
Las Vegas, NV
08.2006 - 12.2009
- Provide guidance to team members on proper cleaning techniques, safety procedures and guest service standards.
- Monitor inventory levels for assigned areas, ensure supplies are stocked, and order additional items as needed.
- Perform routine inspections of public areas and guest rooms to ensure quality assurance standards are met.
- Resolve any conflicts between staff members or guests in a professional and courteous manner.
- Maintain records of daily work assignments, time cards and payroll information for team members.
- Train new hires on company policies, job duties and safety protocols.
- Coordinate with other departments to ensure smooth operations throughout the hotel.
- Conduct regular performance evaluations for team members to identify opportunities for improvement or development plans.
- Develop strategies to reduce waste and improve efficiency within the housekeeping operation.
- Communicate regularly with management regarding staffing needs, personnel issues or departmental concerns.
- Attend regular meetings with other department heads to discuss operational updates or changes.
- Ensure compliance with all local health codes and regulations related to housekeeping services.
Education
Certification - CNA -
Vocation Desert Lane Center
01-1997
Berkley 1993 (Ged) -
Adult School
01-1993
Skills
- ID Verification
- Cash Handling
- Cash Register Operation
- Customer Assistance
- Payment Processing
- Customer Service
- Payment Collection
- Scanner Operations
- Conflict Resolution
- Cash Management
- Cleaning and Sanitizing
- Complex Problem-Solving
- Time Management Skills
- Money Handling
- Issue Resolution
- Organizational Abilities
- Customer Service Excellence
- Product Knowledge
- Written and Verbal Communication
- Vital Signs Monitoring
- Compassionate Communication
- Compassion and Empathy
- Patient Care
- Maintaining Confidentiality
- Mobility Assistance
- Infection Control Procedures
- Direct Patient Care
- Patient Relations
- Care Plan Implementation
- Quality Assurance
- Medical Terminology Knowledge
- Compassionate
- Preparing Meals
- General Housekeeping Ability
- Adaptable
- HIPAA Compliance
- Respiratory Equipment Training
- Tracheostomy Care
- Critical Thinking Abilities
- Airway Clearance Techniques
- Post-Surgical Care
- Respiratory Testing
- Behavior Management
- Knowledge of Medical Terminology
- Patient Safety Management
- Behavioral Management
- Crisis Intervention
- Patient Assessment
- Progress Monitoring
Timeline
Cashier & Cook
Kent Kwik
01.2024 - Current
Travel Nurse - CNA - Certified Nurse Assistant
Nursa Agency
11.2022 - Current
Certified Nursing Assistant
Desert lane Care Horizon Health Rehab
01.2020 - 01.2023
CNA
Midland Lodge Medical
08.2019 - 08.2021
PBX Operator
Aria Hotel Casino
01.2009 - 01.2012
House Keeper / Floor Super Visor
New York New York Hotel Casino
08.2006 - 12.2009
Certification - CNA -
Vocation Desert Lane Center
Berkley 1993 (Ged) -
Adult School
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