Summary
Overview
Work History
Education
Skills
Timeline
Generic

Santee Clark

Havre,USA

Summary

Dedicated and friendly customer service professional with over twenty years of experience in the customer service/support industry. Possesses excellent communication skills across multiple channels with attention to detail and focus on customer retention and loyalty. Has the ability to help resolve customer issues in a timely and efficient manner. Would make a great asset to any company in a customer/client support role.

Overview

17
17
years of professional experience

Work History

Client Retention Specialist

H&R Block
12.2024 - 06.2025
  • Actively participated in company-sponsored training sessions, staying current on new products, services, and emerging technologies that could benefit our clients.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressed complex problems faced by clients, developing creative solutions that exceeded expectations and fostered long-term partnerships.

Non Licensed Sales Customer Service Agent

Qualfon Communication
09.2023 - 11.2024
  • Customer care in servicing new and potential customers in a timely manner.
  • Performed duties as an Enrollment Specialist to enroll customers into medicare health plans during open enrollment period within established guidelines.
  • Performed inbound/outbound calls and followup calls as necessary and provided documentation on each interaction.

DIY Retention Agent - Seasonal

H&R Block
11.2022 - 05.2023
  • Followed the resolution call flow process to resolve clients’ issues with the DIY products, using agent tools and effective customer service techniques.
  • Provided guidance and support to DIY clients via inbound calls, chats and outbound calls for issues pertaining to Purchasing DIY products, the DIY tax interview, the filing process and after filing stages.
  • Produced case documentation notes for each client interaction within the agent tools.

Customer Service Representative

ResultsCx
10.2022 - 01.2023
  • Provided customer support in the Pre-enrollment Triage Department for Centene Corporation during the pre-enrollment period.
  • Pre-enrolled clients, confirming/verifying information, answering questions, created appointments and transferring clients to the right department in a fast and efficient manner.
  • Documented each case and maintained up to date knowledge of customer accounts.

Bookkeeper/Floor Runner

Town Pump Inc./Magic Diamond Casino
05.2008 - 08.2022
  • Responsible for accounting decision consistent with casino operations standards, policies and procedures.
  • Performed cash handling, vendor invoicing, computer data entries and shortage controls.
  • Effectively prioritized and organized tasks.
  • Provided exceptional customer experience in person as well as on phone.
  • Maintained professionalism and teamwork in all areas of casino operations.

Education

None - Human Services, Psychology

Fort Peck Community College
Poplar, MT
05.2002

High school or equivalent - undefined

Havre High School
Havre, MT
05.1995

Skills

  • Administrative/Office experience - 10 years
  • Bookkeeping/Accounting - 10 years
  • Microsoft Office - 10 years
  • Customer Service/Support - 10 years
  • Customer retention strategies
  • Customer relationship management
  • Data entry
  • Call center experience

Timeline

Client Retention Specialist

H&R Block
12.2024 - 06.2025

Non Licensed Sales Customer Service Agent

Qualfon Communication
09.2023 - 11.2024

DIY Retention Agent - Seasonal

H&R Block
11.2022 - 05.2023

Customer Service Representative

ResultsCx
10.2022 - 01.2023

Bookkeeper/Floor Runner

Town Pump Inc./Magic Diamond Casino
05.2008 - 08.2022

High school or equivalent - undefined

Havre High School

None - Human Services, Psychology

Fort Peck Community College

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