Santenna Woo
Richmond,VA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Program Support Assistant
City of Richmond Police Department
Richmond, VA
10.2007 - 09.2024
- Managed special projects as assigned by Program Management personnel.
- Compiled and analyzed data utilizing spreadsheets or other database software.
- Maintained positive working relationship with fellow staff and management.
- Analyzed crime data to ensure compliance with state and federal regulations.
- Audited crime reports to determine the correct classification of offense types.
- Provided assistance in the resolution of operational problems.
- Provided assistance to officer, detectives and supervisors in the understanding of FBI and Virginia State Police reporting requirements.
- Reviewed incoming correspondence and took appropriate action as needed.
Tax Preparer
Jackson Hewitt
Richmond, VA
01.2005 - 04.2008
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Compiled data from clients to accurately complete tax forms.
- Identified potential deductions to minimize clients' tax liabilities.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Maintained accurate records of all client transactions and filings.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Ensured that all applicable deadlines were met when submitting documents.
Office Support Specialist II
City of Richmond Police Department
Richmond, VA
11.2006 - 10.2007
- Answered high-volume incoming calls, took messages, and responded to inquiries within established guidelines for police service requests.
- Performed data entry tasks into various databases accurately with attention to detail.
- Compiled statistical data using spreadsheet software applications like Excel.
- Analyzed crime data for accuracy and completeness.
- Assisted citizens with requests for law enforcement information.
- Communicated with officers via automated mobile data terminal.
- Created and managed crime reports in the department's automated records system.
Switchboard Operator
Anthem Blue Cross Blue Shield
Richmond, VA
04.2006 - 11.2006
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Greeted visitors in a professional manner when they arrived at the switchboard station.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Addressed customer concerns professionally in order to provide satisfactory solutions.
- Verified accuracy of customer data entered into the system.
- Monitored insurance claims process, ensuring compliance with policy terms and conditions.
- Processed new policy applications and updated existing policy documents.
- Processed existing and new member request for insurance cards.
Administrative Assistant
The Bernstein Companies
Richmond, VA
02.2000 - 04.2006
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Managed 720 parking space leases for tenants and parking patrons.
- Communicated with various levels of staff, management, tenant requests, and vendors.
- Successfully organized key events while overseeing staff duties.
- Developed an administrative database, as well as monthly and annual reports.
- Managed the processing of accounts receivable and collections.
Administrative Clerk
United Government Services
Richmond, VA
10.1998 - 02.2000
- Organized and maintained filing systems both electronically and manually.
- Maintained and safeguarded crucial governmental records.
- Utilized automated systems to ensure proper verification of provider status.
- Provided administrative support to a team of 40 colleagues
- Maintained accurate records of cash receipts and prepared detailed expense reports.
- Ordered supplies and equipment as needed.
Education
Some College (No Degree) - Business Administration
Rutledge College
RichmondSkills
- Data Analysis
- Report Preparation
- Records Management
- Organizational Skills
- Office Administration
- Analytical research
- Problem-solving abilities
- Teamwork and Collaboration
- Effective Communication
Accomplishments
- Retired from City of Richmond Police Department September 2024 - 18 years of Service
Certification
- Business Administration Certificate - Rutledge College
- Tax Preparation Certificate - Jackson Hewitt Income Tax Service
Timeline
Administrative Program Support Assistant
City of Richmond Police Department
10.2007 - 09.2024
Office Support Specialist II
City of Richmond Police Department
11.2006 - 10.2007
Switchboard Operator
Anthem Blue Cross Blue Shield
04.2006 - 11.2006
Tax Preparer
Jackson Hewitt
01.2005 - 04.2008
Administrative Assistant
The Bernstein Companies
02.2000 - 04.2006
Administrative Clerk
United Government Services
10.1998 - 02.2000
- Business Administration Certificate - Rutledge College
- Tax Preparation Certificate - Jackson Hewitt Income Tax Service
Some College (No Degree) - Business Administration
Rutledge College
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