Santeria Robinson
Tampa,FL
Summary
Dependable and dedicated Security Officer Supervisor with great security experience leading security teams,enforcing safety protocol, and protecting the people and premises. I have strong leadership, communication and providing safe and secure environment.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Security Officer Supervisor
Allied Universal Security Services
08.2024 - 07.2026
- Supervised security personnel to ensure compliance with safety protocols and operational procedures.
- Conducted regular training sessions to enhance team performance and knowledge of security practices.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed incident response strategies to address potential threats and enhance site safety measures.
- Implemented surveillance systems and monitoring CCTV
Security Officer
Admiral Security Services
12.2023 - 08.2024
- Conduct patrols and inspections to maintain a safe and secure environment.
- supervised and lead a team of security officers during assigned shifts
- Provide security services such as access control, patrolling, monitoring surveillance, and enforcing rules at various locations like commercial buildings or residential complexes.
- patrolled assigned areas to ensure safety and security.
- Assisted visitors and employees with security concerns.
Car Rental Manager
Fox Rent A Car
12.2020 - 11.2023
- Obtaining all necessary documents and information from renters. You may also prepare other vehicle and insurance documentation and inspect and document vehicle returns.
- Directed daily operations of car rental fleet, ensuring optimal vehicle availability and maintenance.
- Resolved customer complaints swiftly, improving satisfaction ratings through effective conflict resolution techniques.
- Reviewed reservation data regularly to forecast demand accurately and make informed decisions about fleet allocation adjustments accordingly.
Security Officer
Securitas
10.2018 - 10.2020
- Operating and monitoring closed circuit television systems (CCTV), screening visitors and client employees, building inspection and access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports daily.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Admissions Representative
Ultimate Medical Academy
04.2018 - 12.2019
- Interacting with prospective students, answer questions, providing information, and guiding them through the admissions process.
- Mentored newly hired staff members in their roles as Admissions Representatives, fostering a culture of professional growth and development within the department.
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
Call Center Representative
Cognizant Technology Solutions
09.2017 - 03.2018
- Cognizant is a multinational corporation that provides IT services, including digital, technology, consulting, and operations services
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Improved first call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Identified upselling opportunities to increase revenue generation.
Food Service Assistant
Glades Correctional Devmnt Crp
09.2011 - 08.2015
- Clean work areas, equipment, utensils, dishes, and silverware. Store food in designated containers and storage areas to prevent spoilage. Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures. Package take-out foods and/or serve food to customers. Portion and wrap the food, or place it directly on plates for service to patrons. Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items. Wash, peel and/or cut various foods to prepare for cooking or serving. Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
- Participated in quarterly training sessions to stay updated on new menu offerings, policies, or industry trends relevant to the role of a Food Service Assistant.
Education
Associate's Degree - Business
Palm Beach Community College
Belle Glade, FL05-2012
High School Diploma - undefined
Glades Central High School
Belle Glade, FL05-2007
Skills
- Security team supervision
- CCTV supervision
- Customer service
- Patrol Operations
- Access Control
- Emergency Response
Certification
- First Aid Certification
- Driver's License November 2022 to November 2030
- Class D Security May 2024 to May 2026
- Class G Security
- Armed Security License
- Guard Card
- CPR Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Security Officer Supervisor
Allied Universal Security Services
08.2024 - 07.2026
Security Officer
Admiral Security Services
12.2023 - 08.2024
Car Rental Manager
Fox Rent A Car
12.2020 - 11.2023
Security Officer
Securitas
10.2018 - 10.2020
Admissions Representative
Ultimate Medical Academy
04.2018 - 12.2019
Call Center Representative
Cognizant Technology Solutions
09.2017 - 03.2018
Food Service Assistant
Glades Correctional Devmnt Crp
09.2011 - 08.2015
High School Diploma - undefined
Glades Central High School
Associate's Degree - Business
Palm Beach Community College