Santerica James
Toledo,OH
Summary
Dynamic CEO with a proven track record at Undefined Beauty LLC, driving business growth through strategic market expansion and operational excellence. Expert in client relationship building and sales strategy development, achieving over 100% growth while fostering a customer-focused environment. Skilled in financial management and team leadership, enhancing overall performance and profitability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CEO
Undefined Beauty Llc
01.2020 - Current
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Streamlined inventory management for better organization and reduced stock discrepancies through meticulous record keeping .
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Assisted customers in selecting appropriate outfits for various occasions by offering professional fashion advice based on their needs and preferences.
- Created an appealing store atmosphere through strategic layout design, ambient music selections, enticing window displays, and also inviting boutique environment to make customers feel welcomed and happy to make a purchase.
- Implemented loss prevention measures to minimize shrinkage while maintaining a welcoming environment for shoppers.
- Developed successful marketing campaigns to drive store traffic, utilizing both digital platforms and local community events.
- Reviewed competitor offerings regularly to stay updated on industry trends and adjust product assortment accordingly for continued relevance in the marketplace.
- Built a loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions.
- Managed day-to-day business operations.
Area Lead
MI Windows and Doors
06.2016 - Current
- Communicated clearly with senior management regarding project status updates while also keeping them informed of any potential risks or concerns.
- Monitored team performance, providing feedback and coaching for continuous improvement.
- Resolved conflicts within the team, ensuring smooth operations and maintaining morale.
- Oversaw daily operations, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Conducted regular performance evaluations to identify strengths and areas for improvement among team members.
- Analyzed data to identify trends and opportunities for growth, driving strategic decisionmaking.
- Implemented training programs to improve employees'' skills and knowledge, increasing overall efficiency.
Direct Care Staff Member
Luther Homes Of Mercy
02.2012 - 06.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
- Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.
Home Health Aide
Cambridge Home Health Care
04.2011 - 05.2012
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Cashier Trainer
McDonalds
08.2006 - 05.2010
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma - High School Administration
Woodward High School
701 E Central Ave Toledo, OH 4360806.2016
Skills
- Operational excellence
- Customer focus
- Business growth strategies
- Client relationship building
- Sales strategy development
Certification
Undefined Beauty LLC
Timeline
CEO
Undefined Beauty Llc
01.2020 - Current
Area Lead
MI Windows and Doors
06.2016 - Current
Direct Care Staff Member
Luther Homes Of Mercy
02.2012 - 06.2014
Home Health Aide
Cambridge Home Health Care
04.2011 - 05.2012
Cashier Trainer
McDonalds
08.2006 - 05.2010
High School Diploma - High School Administration
Woodward High School
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