Santerria Harris

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Provided sales and customer service assistance to walk-in traffic
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Stayed knowledgeable on latest Nissan innovations and technological advancements through continuous training.
• Cold called and conducted face-to-face sales
• Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
• Present and demonstrate inventory

• Assembly parts to quality standards
• Operated production machinery safely to reduce workplace accidents.
• Assemble mechanical and electrical systems as instructed by supervisor
• Ability to follow directions and memorize standard work
• Wearing all required Personal Protection Equipment (PPE) always while in work areas
• Assembled components with minimal supervision, exceeding expected project milestones.
• Conducted quality assurance inspections on finished components and identified issues.
• Inspected and tested components, assemblies and power tools for proper functionality.
• Identified machinery malfunctions by performing troubleshooting tasks.
• Planned and paced work efficiently in order to meet daily production goals.
• Verified part numbers and placed parts in appropriate shipping containers.
• Assembled frames, separator tanks, components to engines in assigned area per BOM or WCI.
• Disassembled, reassembled and corrected changeover.
• Obtained appropriate tooling and fixtures for each assembly job.

• Handling a variety of products available for purchase through Amazon’s Prime Now service
• Put our customers first by ensuring that orders are accurately and efficiently fulfilled
• Communicate effectively with the Customers regarding their orders
• Filling Prime customer orders and preparing them for delivery.

• Assembling small parts, performing quality checks, and packaging products per the Standard Work Instruction
• Loading and unloading parts from machines and examining products to quality standards
• Observing equipment operations so that malfunctions can be detected and notifying operators of any malfunctions
• Documented production information via daily system logs and discussed issues with management.
• Conducted quality inspections of finished products and made minor repairs to meet project expectations.
• Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.

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• Successfully complete production assignments within the allotted task time
• Check in-process and finished parts using appropriate fixtures and gauges when required
• Perform operator level maintenance as needed
• Understand the safe operation of all equipment Abide by all company policies and procedures
• Able to operate in a fast paced work environment
• Ability to walk, stand, and periodically lift up to 40 lbs. for a minimum of eight hours daily
• Completed durable assemblies and subassemblies with hand and power tools.
• Followed outlined specifications to implement assembly plans.
• Obtained appropriate tooling and fixtures for each assembly job.

• Maintain the claims and hazardous waste storage area in accordance with company policies and procedures by properly handling claims and returns.
• Identifying shrink and damages; and ensuring a safe work environment.
• Organize and maintain area of responsibility by following company procedures.
• Completing and retaining required paperwork, logs, and other documentation. Completing required inspections, documentation and reports.
• Prepare and process defective or damaged merchandise by identifying, packaging, labeling and ultimately returning or managing merchandise, to include hazardous materials, per company policies/procedures;
• Auditing claims boxes to ensure the contents in the box matches the documentation.
• Tracking claims to ensure proper credit is received by facility.
• Communicating and Receiving supplies from distribution centers and vendors throughout the facility.

• Train the new members
• Manage the Area assigned
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Promoted customer loyalty and consistent sales by delivering friendly service.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Mentored new team members on POS system operation and customer service strategies.