Summary
Overview
Work History
Education
Skills
Timeline
Generic

Santerrica Archie

31 County Road 405, Oxford,MS

Summary

Productive Data Entry Processor with 4 years of experience accomplishing data entry projects on time and often ahead of schedule. Accuracy-driven when entering information by checking for errors.

Overview

11
11
years of professional experience

Work History

Packer/Outbound Problem Solver

Amazon
09.2021 - Current
  • Investigated and resolved customers shipments quickly.
  • Responded proactively and positively to rapid change.
  • Communicated professionally with colleagues.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Inspector

Millstone Medical
02.2023 - 11.2023
  • Maintained up-to-date inspection and audit records for improved reporting and analysis.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
  • Examined products for imperfections and defects.
  • Followed standard operating procedures for inspections and tests.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Verify codes of product and enter information into system and on report sheet
  • Responded to customer requests for products, services, and company information.

Data Entry Processor

Mortgage Trade Holding Co., LLC
05.2017 - 04.2022
  • Located and corrected data entry errors during the quality control process
  • Executed data verification to detect errors.
  • Completed data entry tasks with accuracy and efficiency.
  • Verified accuracy of data before transcribing.
  • Entered numerical data into databases with speed and accuracy.

Customer Service Representative

Classic Impressions
05.2016 - 03.2017
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed online orders and calculated quotes.
  • Collected payment to be forwarded to Account's Receivable
  • Responded to emails, sending a prompt response to confirm orders being received or for other concerns.

Catering Associate

Morrisons
09.2015 - 04.2016
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Created menu based upon patients specifications and dietary needs.
  • Monitored dietary restrictions and served guests with special needs.
  • Communicated with nurses in regards to patient's diets or any changes that may occur pertaining to the diet
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Production Line Worker

Anderson Merchandisers
05.2013 - 01.2014
  • Boxed, labeled and transported items to support assembly operations.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Located and picked merchandise to fulfill daily customer orders.
  • Used pallet jacks to transport product to various departments.

Sales Associate

Ross Stores Inc.
11.2012 - 05.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.

Education

High School Diploma -

Oxford High School
Oxford, MS

Medical Assistant

Everest Institute - Atlanta Downtown
Norcross, GA

Business Management

Northwest Community College
Oxford, MS

Associate of Science - Business Administration

Southwest Tennessee Community College
Memphis, TN
05.2024

Skills

  • Machinery operation
  • Assembly protocols
  • Material loading and unloading
  • Loan Processor
  • Quality Control
  • Efficient and Detail-Oriented
  • Problem Analysis
  • Customer Service Expert

Timeline

Inspector

Millstone Medical
02.2023 - 11.2023

Packer/Outbound Problem Solver

Amazon
09.2021 - Current

Data Entry Processor

Mortgage Trade Holding Co., LLC
05.2017 - 04.2022

Customer Service Representative

Classic Impressions
05.2016 - 03.2017

Catering Associate

Morrisons
09.2015 - 04.2016

Production Line Worker

Anderson Merchandisers
05.2013 - 01.2014

Sales Associate

Ross Stores Inc.
11.2012 - 05.2013

High School Diploma -

Oxford High School

Medical Assistant

Everest Institute - Atlanta Downtown

Business Management

Northwest Community College

Associate of Science - Business Administration

Southwest Tennessee Community College

Similar Profiles

CREATE PROFILE
Santerrica Archie