Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Santhanalakshmi Srinivasan

Administration Manager
Plano,TX

Summary

Experienced administration manager skilled in coordinating and optimizing company administrative operations for a smooth office workflow. Seeking a challenging role in administration management to leverage expertise in operations, finance, and customer service. With extensive knowledge of administrative processes and procedures, eager to contribute skills in managing projects, personnel, and resources as an administration manager. Demonstrating a passion for teaching, has a proven track record of developing and implementing diverse curriculums across various subjects. Proficient at motivating students and helping them develop strong literacy, numeracy, social, and learning skills through positive encouragement and interactive classroom instruction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Teacher Volunteer

Metroplex Tamil Academy
08.2023 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.

Administration Manager

Chennai Ford
02.2007 - 07.2011
  • Scheduled and supervised the work of administrative staff, providing guidance and feedback to ensure productivity and high-performance standards.
  • Established positive working relationships with internal departments, external customers, and vendors.
  • Managed day-to-day operations of a busy office environment, including scheduling appointments and ordering supplies.
  • Excelled in customer service, resolving complex issues quickly and professionally.
  • Trained new personnel on office policies and procedures, as well as general administrative duties.
  • Generated detailed reports utilizing spreadsheet software, such as Microsoft Excel.
  • Analyzed data from various sources to identify areas for improvement in the organization's processes.

Customer Service Executive

Airtel Reach Telecommunication
06.2006 - 01.2007
  • Conducted quality, timely performance feedback and performance appraisals.
  • Developed, implemented, and maintained policies and procedures to drive customer care functions.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Coached and mentored junior team members, contributing to their professional growth and development.

Education

Master of Business Administration (M.B.A.) - Marketing and system

Bharathidasan University
Tiruchirappalli, Tamilnadu
05.2024 - 2024.05

BBA - Business Administration

Bharathidasan University
Tiruchirappalli , Tamil Nadu
04.2000 - 2003.04

Skills

    Business Administration

    Lesson Planning

    Behavior Management

    Motivating students

    Group Instruction

    Curriculum Implementation

    Classroom Instruction

    Student Engagement

    Financial Reporting

    Training Manuals and Processes

    Microsoft Office

    Database Creation

    Company Event Coordination

    Team Development

    Building Effective Relationships

Certification

DCA

Timeline

Master of Business Administration (M.B.A.) - Marketing and system

Bharathidasan University
05.2024 - 2024.05

Teacher Volunteer

Metroplex Tamil Academy
08.2023 - Current

Administration Manager

Chennai Ford
02.2007 - 07.2011

Customer Service Executive

Airtel Reach Telecommunication
06.2006 - 01.2007

BBA - Business Administration

Bharathidasan University
04.2000 - 2003.04
DCA
Santhanalakshmi SrinivasanAdministration Manager