Santhi Hamm

• Managed retail store with 12 associates, generating $2.5M in annual revenue.
• Empowered associates to deliver exceptional customer shopping experiences.
• Purchased premium merchandise based on trends and customer needs, adjusting to sales plans.
• Collaborated with warehouse team to optimize database for maintaining inventory records.
• Scheduled and tracked purchase orders, resolving delivery issues through vendor communication.
• Maintained client database and executed email campaigns, resulting in 10% business growth.

Notable achievements:

• Established company presence on Instagram, Facebook, TikTok, and Twitter to enhance brand engagement.
• Increased sales of underperforming items by 20% through strategic merchandising techniques.

• Supervised a team of 15 associates and managed operations across 150+ vendors in a 50,000-square-foot retail space.
• Tracked customer trends and vendor opportunities through effective visual merchandising and strategic purchasing.
• Developed strategies to attract new customers and retain vendors, boosting store traffic and profitability.

Notable achievements:

• Assisted with investment in two additional retail locations, training over 45 associates and onboarding 432 vendors.
• Organized various in-store events, including art lessons, sales promotions, and DIY classes.

• Assisted customers in selecting Medicare supplements, dental, and prescription drug coverage.
• Maintained an up-to-date database of confidential customer information.
• Achieved consistent recognition for exceeding monthly sales targets in health and prescription drug coverage.

Notable achievements:

• Streamlined customer processes by identifying and recommending improvements in sales materials.
• Reconstructed sales presentations to emphasize company values, products, and services.

• Delivered leadership and support to teams, staff, and customers.
• Researched and resolved issues while managing department activities.
• Oversaw performance of customer service representatives through coaching and data analysis.
• Monitored 10 inbound phone lines to ensure alignment with company goals.

Notable achievements:

• Contributed significantly to product enhancements during development stages through rigorous analysis.
• Created graphs to track employee performance and metric achievement.

• Provided leadership to sales staff, enhancing customer service and administrative efficiency.
• Maintained direct communication with customers and cross-functional teams to address inquiries.
• Implemented yearly renewal processes by assessing benefits and clarifying account expectations.

Notable Achievements:

• Developed comprehensive onboarding manual for new sales assistants to ensure successful integration.

• Facilitated customer service by answering inbound calls promptly.
• Researched policy provisions to determine coverage levels, limitations, and exclusions.
• Enhanced customer satisfaction ratings through effective problem resolution and solutions.
• Utilized advanced technical skills to troubleshoot and resolve complex issues efficiently.

• Assisted store manager in achieving brand standards related to sales and operations excellence.
• Motivated team members to consistently deliver exceptional customer service performances.
• Designed and ensured timely delivery of customized paper stationery for special occasions.

• Oversaw daily store operations, enhancing customer service and optimizing inventory management.
• Mentored employees to drive sales growth through effective upselling and cross-selling techniques.
• Analyzed sales data to identify trends and adjust strategies for improved retail productivity.