Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

SANTHI MADDALI

Frisco,TX

Summary

Experienced Mobile Program Manager committed to maintaining cutting edge mobile technical skills and up-to-date industry knowledge.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Delivery Manager

08.2021 - Current
  • Worked with various client As part of the portfolio, owned production support for 18 Privilege Access Management (PAM) applications for the firm as shared service People Management of 7 direct FTEs, 400+ team members with indirect reporting (onshore/offshore location) Fostering partnership and relationship management with Group Managers Monthly touchpoints with 10 Group Managers and SVP) as part of delivery cadence Lead the app modernization and PostGres DB migration programs Designed and deployed Resiliency for On-Prem, Private and Public cloud-based infrastructures – Critical Application Framework driven resiliency (availability 99.99-99.999%) User experience focused alert management using tools like Splunk, App Dynamics, Data Dog, Apica and Netcool – driven critical applications to matured telemetry Successfully delivered CRM modernization program – Seibel to CRM modernization program Periodic connects with Toyota VMO team Responsible for managing Account level operations including forecasting, Reserve, AR, Invoicing, Contracts etc

Mobile Program Manager

Cognizant Technology Solutions USA
09.2010 - Current
  • Set up the mobile development team that develops apps for Discover Card and Discover Bank Systems
  • Managing Teams that develops and supports apps for iOS and Android ( handset and tablet) and mobile web
  • Implemented Distributed Agile ( scrum ) methodologies for their development
  • Responsible for Delivery, Quality, Availability, Performance of the mobile apps in Android Handset, Android Tablet, iPhone, iPad and Mobile Web platforms
  • Experience in implementing the apps across the entire app life cycle -concept, design, build, deploy, test, release to app stores and support for both ios and Android
  • Created the design specifications specific to ios And Android
  • Since the apps were launched, number of customer logins have grown three fold
  • Number of features were launched this year that beat competition
  • Implemented Program Management Model Successfully in 2013
  • Lead the redesign initiative for Acquisition online application using Response Web Design Technologies
  • Built the team to represent voice of the customer to understand the current and prospective customer needs for Discover products and helped Discover to translate the needs into a product strategy and vision
  • Lead the Agile Transformation initiative successfully for all mobile projects
  • Lead the Innovation Team who continuously looks for new technologies/trends in the mobile market and helps to decide the future strategy by implementing proof of concepts
  • Built the team for ADA assessment for all mobile applications and working towards remediation.

Portfolio Manager, Account Manager

05.2014 - 07.2021
  • Program Management for large-scale database infrastructure delivery (6000 servers) across various technologies like Sybase, Oracle, SQL Server, Exadata, Teradata, AIX and mainframe DB2 Managed transition (offshore-offshore) from incumbent to ensure on plan shadow support Partner with Architects, Engineering and other stakeholders to build and run, communicate, support and deliver against established Strategies, Technology Roadmaps, Standards, Processes and Services Partner with Infrastructure Engineering Leaders to establish criteria and execution to ensure proper transition from Engineering to Operational areas for project delivery and production support Re-engineering / process improvement experience, leading and coaching quality improvement projects Stay abreast of new and emerging technologies and processes
  • Evolve and apply to continuously improve IT services Work closely with Vendor Relationship Managers to foster healthy supplier relationships, manage contracts, product performance, usage monitoring and forecast, service levels and expectations Lead the triage of escalated, basic to moderate problems as needed to ensure restoration or quality of service Delivery management for Information Security and Digital Marketing Areas Proactive renewal of existing business without RFP Interfaced daily with client users worldwide to address a range of technical issues and concerns Leading geographically distributed and culturally diverse workgroups Support PepsiCo’s Technology Refresh Cycle plan by periodically upgrading ‘end of life’ database versions to newer standards

Portfolio Manager

07.2009 - 08.2010
  • Managed all BAU Engagements for Discover.com web site enhancements
  • Built the 24/7 Product Support Teams for Discover Card
  • Built a team to represent the VOC(Voice Of the Customer) for web based application
  • Managed the discover.com site domain migration project
  • Responsibilities include estimation, planning, scheduling, resource management, risk management and costing
  • Business Development, Account Management, Solution Design, Transition Management and Service Delivery Management
  • Lead the teams who are responsible for website Performance and Availability
  • Manage large engagements across the account involving complex processes/ business models
  • Identifying new business opportunities and helping clients optimize operational costs and gain efficiencies through technology/ process improvements
  • Drafting responses to RFPs showcasing Cognizant capabilities and customizing solutions and processes to suit each client's unique business problems also falls under my purview
  • Manpower Planning, Recruiting, Training, Mentoring, Performance appraisal, Team Building, Teammotivation, Job enhancement & Job enrichment and managing attrition.

Delivery Manager

06.2008 - 06.2009
  • The goal of this project is to develop Enterprise-wide Claims Management System (ECS) that would cater to the various lines of business of RGICL
  • The system was developed incrementally with an objective to design and develop a common claims framework followed by the functionalities specific to the products as per RGICL's business priorities
  • As a delivery manager responsible for estimation, planning, monitoring and reporting progress of the overall project
  • Managed the Cognizant resources at offshore and responsible for their training, salary increments, hiring etc
  • Ensured quality procedures are compiled in the project as per standards of RGICL
  • Has the approval authority for deliverable, documents and procedures
  • Responsible for the overall coordination of project related issues and resolve escalated issues
  • Primary Point of Contact from offshore for Delivery, Quality And Escalations.

Project Lead

Cognizant Technologies Solutions
09.2005 - 05.2008
  • The objective of this project is to develop a web based tool for the CSR and advisors of Ameriprise Financial Inc
  • This tool allows the advisors to track the relationship with the customers' right from setting up an engagement, auto refund, generating checks till the delivery
  • Weekly jobs will update the status of the engagement and sends warning and action mails to the advisors and sends mails to customers onneed basis
  • As a Project Lead involved right from the Study phase to understand the requirements till the roll out phase
  • Responsible for preparing the BSAR and BSDR
  • Involved in Developing critical modules using EJB, JMS
  • Responsible for work allocation, tracking and mentoring to team members and scheduling, planning,training needs and estimation, risk management activities.

Associate

Fidelity Investments
03.2005 - 09.2005
  • Foreign Enterprise Human Resources Service Co., Ltd is the first professional service provider in China that offers a wide variety of human resources solutions to foreign enterprises, representative offices, financial institutions and business entities
  • FESCO HR/Payroll offers HR and Payroll full function & business processes outsourcing to clients through web enabled technology
  • Responsible for work allocation and tracking and mentoring to team members
  • Lead feasibility study and provided technical solution
  • Was responsible for interacting with onsite team for requirements gathering and analysis.

Project Lead

HCL Technologies
06.2003 - 03.2004
  • BOPS (Branch Operations Processing System) Informative Research is leading provider of credit reports to the mortgage industry
  • They are experienced providing valuable solutions to meet customer needs and the needs of the borrowers
  • One of IR's business initiatives is to adopt the Application Service Provider (ASP) business model
  • By becoming an ASP to other credit reporting agencies (CRA's), IR can offer other them the functionalities of the CPS, WCS, and BOPS
  • Developed the design document using Rational rose
  • Involved in database design of the application
  • Session façade, DAO, Service locator, Singleton patterns are used in the project
  • DAO's are used for accessing the database
  • Build scripts are developed using ANT
  • Struts framework is used for developing the web pages.

Module Lead

HCL Technologies
02.2003 - 04.2003
  • The goal of the CSS project is to develop an intelligent, concept-based information representation and retrieval
  • NLP is used for parsing the search query
  • Developed taxonomy for parsing the query
  • Struts framework is used for developing the web pages
  • Servlets are used for processing the search request
  • DAO's are used for accessing the database
  • Developed the build scripts using ANT
  • As a module lead, involved in Study, Design and Coding and Testing Phases
  • Responsible for preparing SRS,HLD for the Project
  • Responsible for the work allocation and tracking and mentoring to team members.

Programmer Analyst

Sun Micro Systems Limited
01.2002 - 02.2003
  • Developed and tested Intraware deployment services enabling the enterprise-wide deployment of software to user desktops via a web-based application on an Intraware web server
  • The deployment service uses an intelligent agent installed on user desktops to poll an Intraware web server for software packages that are available for users to install
  • Software availability is based on customer's subscription to software sold by Intraware
  • When the deployment administrator for a company notifies a deployment agent pulls the software package down to the user desktop and installs it
  • There is an option of automatic installation and manual
  • Software licensing and certificate checks are done by Intraware to ensure that all deployments are authorized for customer account
  • Responsible to lead the team and giving technical guidance to the team
  • Developed the functionality to download the images from the Registered DDS (if any) or from DS if that corporate doesn.

Programmer Analyst

Techpoint Solutions Inc
06.2001 - 12.2001
  • Developed and tested Intraware deployment services enabling the enterprise-wide deployment of software to user desktops via a web-based application on an Intraware web server
  • The deployment service uses an intelligent agent installed on user desktops to poll an Intraware web server for software packages that are available for users to install
  • Software availability is based on customer's subscription to software sold by Intraware
  • When the deployment administrator for a company notifies a deployment agent pulls the software package down to the user desktop and installs it
  • There is an option of automatic installation and manual
  • Software licensing and certificate checks are done by Intraware to ensure that all deployments are authorized for customer account
  • Responsible to lead the team and giving technical guidance to the team
  • Developed the functionality to download the images from the Registered DDS (if any) or from DS if that corporate doesn.

Module Lead

HCL Technologies
06.2000 - 05.2001
  • Web based Reporting (WBR) Tool caters the requirements of EIS (Executive Information Systems) and DSS (Decision Support Systems)
  • This enables faster and reliable data retrieval and presents the data in graphical representation
  • The user will have a provision to select various parameters in GUI and the graphs will be plotted accordingly
  • This also provides the data in the form of table for detailed information
  • The charts will enable the user to Drill Down further to know the minute details and also drill up to have aggregated view
  • This should enable the user to have quick overview and enable him to take faster decisions
  • Involved in the Phases like Inception, Elaboration and Construction Artifacts
  • Played active role in design and coding for the third component (GIF generation and mailing the images to the clients)
  • Responsible for generating the Web Based Rep.

Education

Master Of Science - Information Technology

Birla Institute Of Technology
01.2005

Master of Science - Electronics

Nagarjuna University
01.1998

Bachelor of Science - Electronics

Nagarjuna University
01.1996

Skills

  • Mobile Technologies (iOS SDK, Android SDK, JQM, PhoneGap)
  • Java/J2EE
  • C, C, Net
  • Agile Methodologies using Scrum
  • Rest Web Services
  • Client Management
  • Object Oriented Methodologies
  • Vendor Management
  • Oracle, SQL
  • Program/Project Management
  • MS Office, Rally
  • Cross-functional Collaboration
  • Cloud Computing
  • Software Development Lifecycle
  • Data Analysis
  • Decision Making
  • System Architecture
  • Performance Metrics
  • Problem Solving
  • Process Improvement
  • Risk Assessment
  • Work Planning and Prioritization

Certification

  • Certified Scrum Master (CSM)
  • Java Certified Professional
  • Bullet Proof Project Manager
  • Microsoft Certified Professional (MCP)

Additional Information

  • Received Certification Of Appreciation From Cognizant for my efforts in Toyota Motors
  • Received Certification Of Appreciation From Cognizant for my efforts in mobile project for Discover Financial Services
  • Won H3 Project Of The Year Award for the Hybrid Native App Unique Innovative Thought in 2013
  • Won H3 Project Of The Year Award for the Hybrid App Developed in 2012
  • Finalist in Great Award Given by Discover Financial Services in 2011
  • Won Two Smart Coins and one Pat Back Bonus From Discover For the Cost Saving Ideas in 2011
  • Won C2 Project Of The Year Award for RGICL-ECS Project in 2008
  • Won Associate Of The Year Award in 2006 (Cognizant Technology Solutions)

Timeline

Delivery Manager

08.2021 - Current

Portfolio Manager, Account Manager

05.2014 - 07.2021

Mobile Program Manager

Cognizant Technology Solutions USA
09.2010 - Current

Portfolio Manager

07.2009 - 08.2010

Delivery Manager

06.2008 - 06.2009

Project Lead

Cognizant Technologies Solutions
09.2005 - 05.2008

Associate

Fidelity Investments
03.2005 - 09.2005

Project Lead

HCL Technologies
06.2003 - 03.2004

Module Lead

HCL Technologies
02.2003 - 04.2003

Programmer Analyst

Sun Micro Systems Limited
01.2002 - 02.2003

Programmer Analyst

Techpoint Solutions Inc
06.2001 - 12.2001

Module Lead

HCL Technologies
06.2000 - 05.2001

Master Of Science - Information Technology

Birla Institute Of Technology

Master of Science - Electronics

Nagarjuna University

Bachelor of Science - Electronics

Nagarjuna University

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SANTHI MADDALI