Santhi Nagaram
St. Louis,Missouri
Summary
Customer-focused support with 9 years of experience and practiced expertise selling technical solutions in business environments. Researches and understands complex and system-wide customer needs,proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers. Highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Technical Solutions Consultant
Hewlett Packard Enterprise
Bangalore, IN
10.2015 - 11.2021
- I used to work for the APJ Business Region (SEA & SPR).
- Trained on Proliant (DL, ML, SL, XL) , Blade Servers, Simplivity and Synergy.
- Trained on Virtual Connect and One-View
- Expertise in HPE servers across multiple operating system platforms.
- Collaborated with the sales team to understand customer requirements, boost product sales, and provide sales support.
- Experience in handling multiple Escalations and a persistent commitment to customer service
- Diagnosed and addressed problems with the installed equipment.
- Created sales or service contracts for customer review and acceptance.
- Offered technical and non-technical support services to clients and staff regarding product use, operation, and maintenance.
- Virtual Remote access was used to resolve issues with firmware and driver updates.
- Experience in handling basic Operating system issues.
- Helping team members in complex technical cases and technical escalations.
- Possess strong knowledge in identifying and resolving issues with RAID, storage, networking, and HPE management tools.
- In addition to my job roles, i was an active member of the ERG (Employee resource group)
- Actively Participated in Social Events (CSR) and Event Organization.
- Organized many Team Bonding activities for the APAC region.
Level 2 Analyst
Wipro Technologies
Hyd, IN
06.2014 - 07.2015
- I worked for the client project, Carillion supporting the employees with software, applications, networking issues, and desktop support.
- Displayed subject matter expertise and acted as an escalation point for daily issues and concerns associated with client applications.
- Maintained a positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained composure and patience in the face of difficult customer situations, applied de-escalation techniques, and provided positive customer support.
- Training & Coaching Level 1 engineers with new technologies,updates and new product technical learning.
Technical Support Specialist
HCL Technologies
Chennai, IN
04.2012 - 06.2014
- I worked for HCL's client, British Telecom, supporting their Customers in Various Fields like Broadband, PSTN, Email clients, etc.
- Communicated with customers to identify issues, walk through solutions, and initiate corrective actions to restore service and functionality.
- Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
- Troubleshooted hardware issues and worked with service providers to facilitate repairs for end users.
Education
Master of Science - Computer And Information Systems Security
Southeast Missouri State University
Cape Girardeau, MO05.2023
Bachelor of Science - Computer Science And Programming
NRIIT
IN04.2013
Skills
- Expertise on HPE International standard servers (DL, ML, SL, XL, Blade)
- Expertise on Windows, Mac, and Android operating systems
- Knowledge on Cloud computing ,AWS and security system
- Expertise to fix issues related to Email clients: Outlook, Windows Live Mail, Outlook Express, Webmail, and Thunderbird
- 8 years of experience on multiple domains networking, system admin and networking
- Strong Planning and Organizing Skills
- Training and Development
- Strong Technical Acumen
- Computer and Customer Service Skills
- Supervision & Leadership
- Team Management and Good work Ethic
- Friendly, Positive Attitude
- Team Building & Relationship Building
- Active Listening
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Led the team to achieve 100% customer satisfaction, earning recognition from upper management and a financial reward.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Solutions Consultant
Hewlett Packard Enterprise
10.2015 - 11.2021
Level 2 Analyst
Wipro Technologies
06.2014 - 07.2015
Technical Support Specialist
HCL Technologies
04.2012 - 06.2014
Master of Science - Computer And Information Systems Security
Southeast Missouri State University
Bachelor of Science - Computer Science And Programming
NRIIT
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