Santhifica Simmons
McComb,MS
Summary
Dynamic professional with a proven track record in compassionate caregiving and customer service, exemplified during tenure at A First Name Basis and Senture. Skilled in patient care, critical thinking, and relationship building, consistently exceeding performance metrics. Known for exceptional active listening and problem resolution, enhancing client satisfaction and loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Home Care Provider
A First Name Basis
02.2020 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
Customer Service Representative
Senture
02.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Iqor
02.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Science - Criminal Justice
Everest University
Pompano Beach, FL08-2012
Skills
- Compassionate caregiving
- Patient care
- Meal preparation
- Housekeeping
- Emotional support
- First aid and safety
- Patient transportation
- Housekeeping tasks
- Active listening
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
Senture
02.2023 - 08.2024
Customer Service Representative
Iqor
02.2023 - 01.2024
Home Care Provider
A First Name Basis
02.2020 - Current
Associate of Science - Criminal Justice
Everest University
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