Santhosh Chacko
Ernakulam
Summary
Profoundly powerful Restaurant Operations Manager with 26 years of involvement, worked in initiating revenue increment, food and beverage administration, staff advancement and building extraordinary guest satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Restaurant Operations Manager
Royal Caribbean Group
Miami, Florida
10.2019 - Current
- Handled a diversified team of over 500 members and more than 15 F&B outlets; immaculately catered for 6500 guests and 2200 employees daily .
- Communicated job expectations; planned, monitored, appraised and reviewed job contributions
- Forecasted requirements, prepared budget, scheduled expenses, analyzed variances and initiated corrective actions
- Established weekly goals for Managers; supported and drove in accomplishing revenue objectives
- Maintained guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service standards; initiated improvements; established relationships with loyal guests
- Delivered in-depth training to employees in customer service, food and beverage knowledge, upselling techniques to boost revenue, market and client analysis to promote solid team execution
- Expanded revenue for food by over 15% and beverages by 17% in specialty restaurants and dining room by providing aggressive sales trainings and executing progressed showcasing strategies.
- Oversaw all the dining venues to ensure a clean, safe, and visually appealing environment for guests at all times.
- Managed daily operations efficiently, overseeing staff scheduling, budgeting, and ordering decisions to optimize resources.
Maitre D'
Royal Caribbean Group
Miami, Florida
11.2018 - 10.2019
- Prepared, instructed and assessed subordinates to raise execution to organizational standard
- Upheld public health and organized work environment by implementing and executing safe food handling, food service and cleaning strategies
- Improved the online guest satisfaction results 10% by observing, monitoring and analyzing the service procedures and proper guest relations
- Investigated and resolved food and beverage quality and service complaints in timely fashion
- Constantly reviewed current operating procedures for revenue-enhancement opportunities, through advanced marketing efforts, up selling programs, and special promotions
- Managed successfully buffets catering to 6000+ guests and banquet style dining for over 3000 guests
Restaurant Manager
Royal Caribbean Group
Miami, Florida
07.2012 - 11.2018
- Managed following venues single handed during 6 years career as Restaurant Manager; Giovanni's Table - 90 cover Italian family style restaurant, Samba Grill - 80 cover Brazilian steakhouse, Chops Grille - 130 cover American steakhouse, Dining Room - 2400 cover banquet style dining room, Windjammer Cafe - 1150 cover buffet restaurant which caters to 3500 guests for breakfast, lunch and dinner every day, Coastal kitchen - Specialty venue exclusively for suite and pinnacle guests with 92 covers, Wonderland - 120 Cover magical, imaginary, multicuisine restaurant
- Prepared for and executed new menu implementations
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Oversaw service personnel to maintain adequate staffing and minimize overtime.
Head Waiter
Royal Caribbean Group
Miami, Florida
08.2011 - 07.2012
Restaurant Supervisor
Royal Caribbean Group
Miami, Florida
01.2010 - 07.2011
Restaurant Waiter/Assistant Waiter
Royal Caribbean Group
Miami, Florida
03.2000 - 12.2009
Senior Floor Supervisor
Thai Me Up, Specialty Thai Restaurant
Mumbai, Maharashtra
04.1999 - 02.2000
Assistant Manager, F&B
Heritage Village Club
Margao, Goa
09.1998 - 01.1999
Restaurant Manager
Nanutel
Margao, Goa
04.1998 - 09.1998
Food and Beverage Executive
Golden Tulip, The Regency
Margao, Goa
08.1997 - 05.1998
Education
Bachelor of Science - Hotel And Restaurant Management
Institute Of Professional Sciences And Management
04.1996
Skills
- Performance Improvement
- Inventory Management
- Performance evaluation
- Financial planning and strategy
- Multi-unit management
Certification
- Servsafe Alcohol Course
- United States Public Health
- Pest Management
- ALPS Leadership Training
Accomplishments
- Effectively cut down additional time by 15% for staff by dynamic scheduling and observing guest traffic stream in venues.
- Carefully assisted on-board F&B management team for lucrative annual food and beverage marketing plan.
- Proposed as 'Leader of the month' for exceptional commitments to food service division.
- Promoted positive work environment.
- Kept up safe working and guest environment to reduce risk of injury and mishaps.
- Controlled all bi-weekly inventories and ordered adequate quantities of fundamental restaurant items.
- Scored 100/100 points for USPH half yearly inspection on numerous occasions.
Hobbies and Interests
- Traveling
- Cricket
- Professional social networks
Timeline
Restaurant Operations Manager
Royal Caribbean Group
10.2019 - Current
Maitre D'
Royal Caribbean Group
11.2018 - 10.2019
Restaurant Manager
Royal Caribbean Group
07.2012 - 11.2018
Head Waiter
Royal Caribbean Group
08.2011 - 07.2012
Restaurant Supervisor
Royal Caribbean Group
01.2010 - 07.2011
Restaurant Waiter/Assistant Waiter
Royal Caribbean Group
03.2000 - 12.2009
Senior Floor Supervisor
Thai Me Up, Specialty Thai Restaurant
04.1999 - 02.2000
Assistant Manager, F&B
Heritage Village Club
09.1998 - 01.1999
Restaurant Manager
Nanutel
04.1998 - 09.1998
Food and Beverage Executive
Golden Tulip, The Regency
08.1997 - 05.1998
Bachelor of Science - Hotel And Restaurant Management
Institute Of Professional Sciences And Management