SANTHOSH PAANDIPATTI

• Collaborating with Clients, Technical Account Managers-TAM, IT team, 3rd Party vendor, Cross-functional leaders to collate & deliver complex and technical requirements into a coherent plan
• Conducting analysis for critical PROM-related cases with a focus on severity one incidents, ensuring comprehensive communication of available services to customers
• Performing quality audits, which involve verifying case descriptions, attached articles, and relevant additional information, while ensuring visibility on the self-service portal
• Monitoring and reporting on the number of case closures, including adding initial comments, reviewing customer feedback, facilitating case reassignments for new issues, and aligning actions with established KPIs
• Proactively validating both successful and unsuccessful deployments upon customer requests
• Primary point of contact among The United States & Europe stakeholders including board members, executive leaders, architects & client managers for ATHR activities.

Client: JP Morgan

• Customized Salesforce CPQ to configure and offer tailor-made trade finance products based on client needs and risk profiles
• Integrated OCR technology and MuleSoft APIs to seamlessly capture and upload trade documents (e.g., invoices, bills of lading), eliminating manual data entry and reducing errors
• Built custom Salesforce dashboards and reports to provide clients with real-time visibility into the status of their transactions, from initiation to settlement
• Key approval processes and triggered notifications for critical milestones, streamlining workflows and enhancing transparency for clients
• Analyzed the business process of client and then involved in the data modelling required for the project.
• Conducted training sessions for the users to explain the new changes in the system and facilitating the feature adoption within the Organization.
• Troubleshooted various automation tools such as workflows, approval process and flows, fixing production issues and managing support activities and ensuing timely escalation of the critical issues.

Development:

• Involved in development and testing phase of the project and created Apex Classes, Test Classes and Triggers as per the given requirements. Worked on various custom Reports and Dashboards to display the data as per the business requirements.
• Implemented record types, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Worked on Lightning Flows to implement the feedback process and Approval Process.
• Involved in security levels and privileges by implementing Permission Sets, Sharing Rules and Field Level Security. Created public groups to implement the security using Sharing Rules.
• Involved in periodic release deployments using Sandbox environment, created Change Sets and moved it between Sandboxes and Production environment.

Client: Takeda Pharmaceuticals

• Workflow with UML diagram, Prepare and provide input into business cases and use cases for bank swift payment app, gateway & website integration
• Working with the Product Owner and senior management to understand and communicate the product vision
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization
• Used Visual flow and process builder for automating repetitive business processes
• Worked on implementing field-level security and audit trail setup
• Interacted with various business team members to gather and document the requirements
• Experience in Integration, REST API, and Web Service
• Created and managed User Roles, Profiles, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings
• Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists
• Defined Workflows and set up Workflow Rules, Tasks and Email Alerts and created Workflow Approvals
• Customised Application setup, customization to match business needs, object relationships (lookup, master-detail), user roles and profiles, permission sets, security controls
• Involved in Project Management & Documentation.