SANTHOSH KUMAR Pandiarajan
Guadalajara,Mexico
Summary
- Organized Delivery Manager with 12+ years of experience IT work. Specializing in Pega BPM framework for 10+ years of experience.
- Service-oriented Delivery Manager with extensive knowledge of Banking, Finance, Telecom and Airlines Industry and scheduling various parts of delivery systems. Adept at sticking to budgets and delegating tasks with efficiency and proactivity. Committed to the highest quality of customer service and employee relations.
- Extensive experience at various geographies (India, Singapore, Philippines, El Salvador and Mexico)
- Certified System Architect (CSA) and Certified Senior System Architect (CSSA) in PEGA.
- Professional Scrum Master (PSM I) with 4+ years of hands on experience and Project Management experience of 6+ years of experience
- Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.
- I have successfully led and delivered complex projects from initiation to completion. Successfully managed and delivered 10+ number of Pega projects, exceeding client expectations and achieving high levels of client satisfaction.
- Led teams to consistently meet or exceed project milestones and deliverables, resulting in a track record of on-time and within-budget project completions.
- Most of the experience in Banking & Finance domain .Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results.
- Good interpersonal skills, communication, commitment, result oriented, hard working with a quest and zeal to learn new technologies and undertake challenging tasks backed up by good team leader and player.
- Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Considered expert in prioritizing tasks and optimizing workflows.
- Service-oriented Delivery Manager with extensive knowledge of Telecom and Banking domain inspections and scheduling various parts of delivery systems. Adept at sticking to budgets and delegating tasks with efficiency and proactivity. Committed to the highest quality of customer service and employee relations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Manager
Amdocs
02.2022 - Current
- This project deals with one of a US client in telecom industry
- Accountable for Delivery lead for ongoing 10 Pega projects in the delivery standpoint
- Handling a Project team size of 50+ Pega development team size including developer ,QA team & scrum master
- Making sure the roadmaps has been updated according to the business stakeholders prioritize
- Handling the API or another external system dependency on the project by having the tracker and prioritization list
- Accountable and managing every 2 weeks release on each project workstreams, making sure there is roadblocks on the releases
- Managing the proper governance on the release management process
- Accountable and making sure all project workstream leads provides the proper weekly project status report and review will be done from my end
- Remove the impediments and blockers on the project delivery
- Handling client escalations in the whole program for any issues,risks and conflicts occur
Service Delivery Manager
NCS Pte LTD
07.2021 - 10.2021
- This project deals with Labour survey in Singapore government.
- Handling a Project team size of 13+ of Pega application development.
- Handling SR's and enhancement of the current government project.
- Providing the solution & designing for enhancements & SR's.
- Providing the design for field level encryption ,which has been currently implementing in project.
- Managing the Pega upgrade project and working with Architect,Database , Jboss & Infra.
- Accountable and responsible for development team - Enhancements & SR's deliverables
Senior Specialist
AXA Insurance Pte Ltd
07.2020 - 07.2021
- Directing development team from project initiation phase through frequent releases.
- Empowered 3 project teams for Pega technical development in Agile environment for $1.5 Million IT program.
- Managed 3 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Handled 2 Project - GTOM & SGMI which is in PRPC Pega and 1 Project - EDM Filenet. Working with 3 different entities - Singapore , Malaysia & Hong Kong.
- Maintained strict budgetary control on 2 projects ranging from $0.5 Million to $1 Million and working with project teams to track costs and control expenditures without sacrificing quality.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Reduced costs $55K by negotiating the demands of each entity (SG/MY& HK) agreements strategically.
- Managed minimum of 3 projects each year while maintaining adherence to budget, schedule and scope requirements.
- Working with the technical team to understand the project complexity.
- Facilitated Scrum Events (Sprint Planning, Review, Retrospective, Daily Standup, Backlog Refinement).
- Introduced Continuous Integration and Continuous Deployment (CI/CD) to the team and tools used for the same.
- Coached the Development Teams and organization how to use Agile/Scrum practices emphasizing on self- organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
- Attend Scrum of Scrum to raise dependencies on other teams and see progress of other team to achieve common goal.
- Created and maintained Confluence page for the Application.
- Review code changes and Sanity Test of Application before Demo
Application Development Team Lead /Scrum Master
Accenture Services Pvt Ltd
04.2018 - 06.2020
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Handled 10+ team member in the Project - GTOM & SGMI which is BPM tool- PEGA.
- Users can create policy for GI for 5 countries - such as ( Malaysia, Hong Kong, Singapore, Indonesia AGI and Indonesia Magi).
- Worked on both GI and Health Insurance.
- Onsite Coordinator from Accenture for both the project.
- Setting up daily stand up call and make sure team doesn't have any impediments.
- Guiding team on technical issues and working with on some complex Change requests.
- Reported on status for each project to appropriate stakeholders.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Mentored and guided associates in approaches designed to exceed expectations of customers and members.
Senior Software Engineer
Accenture Solutions Pvt Ltd
01.2015 - 03.2018
- The client is Canadian Imperial Bank of Commerce, CIBC it is a banking domain
- Project deals with DSM (Decision Strategy Manager), for the particular customer we will provide the best offers based upon their usage of the primary Accounts.
- We will provide offers in credit card, several Loans against (Vehicle, Education, and Property).
It is purely based upon the rule Strategy.
Developing application software in PEGA BPM Tool.
Created Documents with details technical/domain workflow.
Initial analysis, design, coding and implementation of required enhancements. - The Project deals with OTP (On Time Process) where we provide details of Arrivals &Departures flight cases.
- This Project deals in PEGA User Interface on Airlines domain (Transavia Airlines)
- Developed many Change request and handled some UI functionality in PEGA.
Anchored Agile Development methodology, and conducted daily stand up scrum call with onsite and offshore participants. - This notification will be captured in IWatch of the employee.
Pega Developer
Lloyd's Banking Group
01.2012 - 12.2014
- The Project deals with the customer search level and add some transaction to the particular account.
- The agent can add some accounts to the particular customer and
move to transaction level. - There agent can create fraud, Dispute and prevented fraud
cases. - Developing the application Software in PEGA BPM Tool
- Based upon the case the flow will be proceed. This project is mostly working upon Services.
- Tested programs and databases to identify issues and make necessary modifications.
- Need to provide quick solution & fix it as Internal soon as possible without any break in application.
- Collaborated with other developers to identify and alleviate software errors and inefficiencies.
Education
B.TECH - Information Technology
Kalasalingam University
Tamil Nadu,India04.2011
Skills
- Requirements gathering
- Project Delivery
- Experienced Mentor
- Agile Software Development
- Risk identification
- Customer interaction
- Risk mitigation planning
- Stakeholder Management Skills
- Technological Integration
- Scheduling
- Stakeholder Relations
- Staff Management
- Product Delivery
- Application support
Core Skills
Technologies : PRPC PEGA V 6.x, V 7.x , V 8.x,Java,CSS
Databases: SQL Developer ,ORACLE.
Additional: JIRA,Putty,SOAP UI.
Methodology: Agile Scrum, Waterfall & Hybrid
Employment History
Delivery Manager, Amdocs, Guadalajara, Mexico
February 2022- Present
Service Delivery Manager, NCS Pte Ltd,Singapore
July 2021 - October 2021
Senior Specialist ,AXA Insurance Pte Ltd ,Singapore
July 2020 - July 2021
Application Development Team Lead / Scrum Master , Accenture Solutions Pvt Ltd Makati, Philippines
April 2018 - June 2020
Senior Software Engineer , Accenture Solutions Pvt Ltd ,Chennai , India
December 2014 – April 2018
Systems Engineer,Tata Consultancy Services , Chennai, India
Januray 2012 - December 2014
Certification
Certified Senior System Architect (CSA) in PEGA V 6.1.
Certified Senior System Architect (CSSA) in PEGA V 6.2.
Certifies User Interface Specialist (CUIS) in PEGA V 7.1.
Scrum Foundation Professional Certificate (SFPC).
Professional Scrum Master (PSM I).
Timeline
Delivery Manager
Amdocs
02.2022 - Current
Service Delivery Manager
NCS Pte LTD
07.2021 - 10.2021
Senior Specialist
AXA Insurance Pte Ltd
07.2020 - 07.2021
Application Development Team Lead /Scrum Master
Accenture Services Pvt Ltd
04.2018 - 06.2020
Senior Software Engineer
Accenture Solutions Pvt Ltd
01.2015 - 03.2018
Pega Developer
Lloyd's Banking Group
01.2012 - 12.2014
B.TECH - Information Technology
Kalasalingam University
Certified Senior System Architect (CSA) in PEGA V 6.1.
Certified Senior System Architect (CSSA) in PEGA V 6.2.
Certifies User Interface Specialist (CUIS) in PEGA V 7.1.
Scrum Foundation Professional Certificate (SFPC).
Professional Scrum Master (PSM I).
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