Summary
Work History
Education
Skills
Education
Quote
Achievements and Honors
Timeline
Manager
Santhosh Kumar Shoban Vishalakshi

Santhosh Kumar Shoban Vishalakshi

Business Development Manager
Brampton,ON

Summary

Synopsis : Innovative Business Development Manager with overall 19+ Years of experience, working with fortune 500 Companies. 2+ years of experience in business development & planning. 5 years of production support experience in Banking sector. 7+ years of production support experience in Retail sector. Impeccable written and verbal communication skills, and excellent interpersonal skills. Extensive experience in relationship management, Business Administration, Leadership, and problem-solving skills. Solid critical and analytic problem-solving skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Business Development Manager

Two3Minds
SugarLand, Texas
02.2021 - 11.2021
  • Scan, build, manage, & maintain a pipeline of potential business development opportunities on an ongoing basis
  • Make proactive calls in an effort to increase sales by uncovering opportunities and developing relationships
  • Actively participate in the development and successful execution of corporate goals
  • Manage the account onboarding process for new acquisitions
  • Work closely with key partners to lead the process of pursuing key opportunities
  • Handle all confidential business matters as assigned, and work independently
  • Participate in-person meetings with the Managing Director and Zoom/Teams meetings
  • Seek out new business opportunities by conducting cold call activities to perspective customers, calling on current customers, and networking to secure first appointments with existing customers/clients at the decision maker level
  • Identifying and develop new business opportunities, developing, writing, and presenting business plans
  • Delivered training and leadership to teams to boost performance and help team members achieve performance targets
  • Writing business proposals & negotiating with stakeholders

Operations Team Lead

Tesco Hindustan Service Centre
BENGALURU, KARNATAKA
06.2009 - 11.2015
  • Sharing knowledge about the information security measures of the company to new bees
  • Organized client meetings to provide project updates
  • Maintained staff by recruiting, selecting, and developing personal growth opportunities
  • Reduced process lags and trained team members on best practices and protocols
  • Built strong operational teams to meet process and production demands
  • Worked closely with human resources to support employee management and organizational planning
  • Developed action plans based on analysis findings and implemented solutions
  • Built and developed employee talent to drive engagement, resulting in advancement within company
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance
  • Drafting and managing the team roster and attendance
  • Driving and contributing towards cost savings initiative projects resulting in value adds to the business
  • Handle & update the Code-10 (Escalation) calls and ensuring resolution within defined SLA
  • Initiating PPM (Planned Preventive Maintenance) and Pro-Active jobs for different contractor
  • Driving the team to provide business deliverables individually and collectively
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
  • Worked with team members to improve performance and implement training updates
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills

Associate

Aditya Birla Minacs Worldwide Limited
12.2007 - 02.2009
  • Analyze and update customer account such as change of address, contact information upon customer request
  • Educating the customer about the various plans that is provided by the bank such as Accident policies, Health Insurance, payment protection, credit inform etc
  • Advising the customer about the outstanding balance due, and late payment charges
  • Updating Interest charges applied on the account
  • Notifying the customer about Balance transfer offers which can be used by them and the interest rate on applicable and initiate the same
  • Initiate Credit Bureau disputes
  • Quality Audit of Colleagues call handling and provide timely feedback
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Managed customer relations and customer service through daily communication and interaction
  • Maximized customer interactions by promptly identifying needs and wants.

Sole Proprietor

Akshaya Travels
06.2005 - 10.2007
  • Co-ordinate with Customers and arrange vehicles as per their needs
  • Update Clients/Customers on the charges for the services obtained
  • Booking for Long distance bus, train & flight tickets based on customer needs
  • Prepare monthly income & expenses statement for the business as well as for an individual chauffeur/car

Executive

Siemens Shared Services Pvt Ltd
08.2003 - 07.2005
  • Worked on ERP Environment, on a “Procure to Pay” project
  • Interacting with invoice processing team to get the invoice rejections cleared and with static data team to vendors blocked for payment
  • Reporting supervisors and interacting with onsite client on the reports
  • Creation and modification of vendor details in Oracle, SAP and JDE
  • Check for duplicate vendors and payments yearly
  • Regular payments run process in oracle 11i Accounts Payable and Cash Management, SAP R/3 and JDE Procurement
  • Consider the stock payment at the bank site and at the ERP level, then stop the payment and re-issue if required and foresee payment rejects from the Bank reports
  • Performing month end accruals and working on the audit reports on daily basis
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies

Education

Manual Testing – Software and Information Systems Testing -

KRN Informatix

Automation using Selenium – Automation Testing -

KRN Informatix

Oracle Apps 11i, Oracle 11i Supplier Management and Payments, MS-DOS, LOTUS & DATABASE DOS - undefined

Thomson Netg

Skills

  • Cost Management
  • Account Management
  • Business Planning
  • Verbal and Written Communication
  • Process Improvement
  • Client Relationship-Building
  • Rfp/Proposal Coordination
  • Team Leadership
  • Revenue Generation
  • Business Administration

Education

Bachelors of Degree (B.Com)

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Achievements and Honors

  • Received recognition in Productivity and Quality performance
  • Received recognition and rewarded for increasing the revenue profit by optimising text messaging system, thereby saving £ 40,000 in each financial year Contributed towards business growth and development which tremendously increased the revenue profit by 2.85 billion pounds per year
  • Received recognition by the client for stabilizing the daily activities of NFE stores, thus resulting in improved business alignment
  • Provided value add to the business by introducing a new methodology which benefited the organization with additional productive time
  • Received recognition as an Individual contributor towards Business-Critical Process during crisis

Timeline

Business Development Manager

Two3Minds
02.2021 - 11.2021

Operations Team Lead

Tesco Hindustan Service Centre
06.2009 - 11.2015

Associate

Aditya Birla Minacs Worldwide Limited
12.2007 - 02.2009

Sole Proprietor

Akshaya Travels
06.2005 - 10.2007

Executive

Siemens Shared Services Pvt Ltd
08.2003 - 07.2005

Manual Testing – Software and Information Systems Testing -

KRN Informatix

Automation using Selenium – Automation Testing -

KRN Informatix

Oracle Apps 11i, Oracle 11i Supplier Management and Payments, MS-DOS, LOTUS & DATABASE DOS - undefined

Thomson Netg

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