Santi Zuleta
Escondido,CA
Summary
Driven and adaptable professional with a diverse background spanning military leadership, logistics coordination, retail service, and academic study in behavioral sciences. Over six years in the United States Marine Corps sharpened my ability to manage complex operations, lead diverse teams, and navigate dynamic, high-pressure environments with precision and accountability. My civilian experience in warehouse and retail settings further refined my organizational efficiency, customer engagement, and team collaboration skills. With a strong academic foundation in psychology and social behavior, I bring a well-rounded perspective to decision-making, problem-solving, and interpersonal communication. I thrive in roles that demand structure, strategic thinking, and cross-functional cooperation, and I continuously seek opportunities to grow, lead, and make meaningful contributions across any mission or industry.
Overview
8
8
years of professional experience
Work History
Expeditionary Fuel Technician SNCO
United States Marine Corps
Oceanside, CA
03.2018 - Current
- Led and supervised daily operations for units of up to 150 personnel, ensuring mission readiness, training efficacy, and organizational discipline in high-tempo environments.
- Directed the strategic planning, coordination, and oversight of bulk fuel receipt, storage, transfer, and distribution operations in support of ground and aviation assets.
- Managed logistics and resource accountability for fuel systems and operational equipment exceeding $5M, maintaining 100% compliance and inventory accuracy.
- Developed and implemented comprehensive bulk fuel site security and emplacement plans, including drafting of operational appendices and tactical support documents.
- Demonstrated proficiency in expeditionary fuel operations, including FARP (Forward Arming and Refueling Point) planning, with emphasis on interoperability with joint and allied forces.
- Collaborated with inter-service, joint, and international entities to coordinate logistical operations and ensure strategic alignment across diverse operational theaters.
- Conducted in-depth analysis and optimization of enterprise-level petroleum distribution methods to support Marine Air-Ground Task Force (MAGTF) operations.
- Applied expert knowledge of environmental considerations and federal regulations related to petroleum handling, storage, and distribution, ensuring full compliance with DLA-E standards.
- Maintained operational awareness of regional O-Plans/Con-Plans and integrated fuel support strategies in accordance with DLA-E directives and logistical doctrine.
- Advised commissioned officers on enlisted performance, morale, and welfare, driving personnel development, retention, and leadership effectiveness across ranks.
- Spearheaded safety initiatives and crisis response operations, leveraging tactical risk assessment and contingency planning in austere and complex environments.
- Completed specialized professional development courses including:
Basic Petroleum Course – U.S. Army Quartermaster School, Ft. Lee, VA
Petroleum Supply Specialist Course
Petroleum Laboratory Course
Ground Safety Course
HAZMAT/Hazardous Handlers Course
Forward Arming and Refueling Point (FARP) Officer-in-Charge Course
Defense Logistics Agency Overview Course
Sales Specialist NF-02 Flex
Marine Corps Community Services
Iwakuni, FPO AP
07.2020 - 07.2025
- Responsible for providing advanced product knowledge, educated recommendations, and a Dress Blue Experience to all customers throughout their Marine Corps Exchange shopping experience. Responsible for meeting personal and department sales goals. Coach Sales Associates on product knowledge areas related to particular categories such as: electronics, shoes, jewelry/accessories, firearms, military clothing or other assigned areas. May be scheduled at the checkout, other departments' sales areas, specialty category, or customer service desk for coverage. Reports to the Sales Manager.
- Takes advantage of all training opportunities to develop selling skills in product categories. Works with team members to develop their product knowledge within the category. Remains committed to learning about the brands and products sold within the store. Educates customers on product questions, and provides suggestions when needed. Relays customer comments and concerns to the Sales Manager. Identifies opportunities to produce add-on sales through suggestive, and consultative selling. Ensures all sales, ads, and promotional items are signed and placed according to brand standards. Works with the Sales Manager to achieve daily and weekly sales goals. Assists Sales Managers and the Brand Integrity Manager in the planning and execution of all corporate sales programs, promotions, and other events where merchandise is involved. Builds and nurtures loyal MCX customers.
- Encourages and empowers all team members to identify opportunities to resolve customer problems and concerns before they happen. Communicates any outstanding problem-resolution issues with the Experience Manager. Understands and articulates all MCX value stories, programs, and promotions. Recognizes the core values and mission of the Marine Corps Exchange. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to time management, emotional intelligence, interpersonal skills, career planning, public speaking, and small group leadership. Participates in all corporate-led training programs, and works with the Training Specialist to set training goals, manage training compliance, licenses, certifications, and position-based learning plans.
- Provides world-class customer service, with an emphasis on courtesy. Delivers a Dress Blue experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Offers assistance and suggestive selling advice as the customer progresses throughout their shopping experience at various connecting points, such as the fitting room. Assists customers and communicates positively, in a friendly manner. Understands and operates within all service policies, and exercises an “I can DO that!” mentality when a customer problem occurs. Follows up with customers to ensure that their problems were resolved. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact, for help when problems arise. Adheres to safety regulations and standards. Promptly report any observed workplace hazards, as well as any injuries, occupational illnesses, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and the prevention of sexual harassment.
- May handle customer special orders and merchandise requests. May require food handling safety training, handling, and certification. May require training and handling of Western Union, and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts, and corrections. May have keyholder responsibility.
- Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. May be required.
Warehouse Associate
Restoration Hardware
Patterson, CA
01.2018 - 03.2018
- As a motivated Warehouse Associate at Restoration Hardware, I played a pivotal role in the efficient operation of the warehouse, ensuring timely product delivery to customers.
- My responsibilities included receiving, storing, and distributing materials, tools, and products, utilizing advanced warehouse management systems to process orders accurately and expediently.
- I meticulously packaged and labeled orders for shipment, collaborated with team members and management to maintain order accuracy and operational efficiency, and constructed pallets and containers for product storage and transportation.
- In addition to contributing to the smooth functioning of the warehouse, I actively participated in maintaining a clean and organized workspace, conducted regular cycle counts to uphold inventory accuracy, and addressed customer complaints related to warehouse operations.
- Committed to safety regulations and procedures, I played a key role in developing and implementing warehouse processes and procedures aimed at enhancing overall efficiency.
- My experience in a warehouse setting has honed my detail-oriented approach, strong communication skills, and a robust work ethic.
- I am confident in my ability to contribute effectively to challenging and rewarding positions.
Sales Associate
American Eagle OutFitters
Modesto, CA
10.2017 - 01.2018
- In my role as a Sales Associate, I consistently delivered exceptional customer service to maximize sales and enhance the overall shopping experience.
- Applying the AEO Customer First selling standards, I achieved daily sales goals by providing efficient, friendly, and knowledgeable assistance to customers.
- I actively promoted brand loyalty by staying informed about AEO loyalty programs and effectively communicating them to customers.
- Utilizing company tools and technology, I confidently shared product knowledge, enhancing customer engagement and driving sales.
- As a collaborative team member, I supported colleagues by sharing knowledge, completing tasks, and assisting in customer interactions.
- With a keen understanding of fashion trends and promotions, I successfully outfitted customers by suggesting key looks tailored to their individual style.
- My responsibilities also included performing register sales transactions accurately, adhering to cash control procedures and maintaining a neat, clean, and organized store environment.
- I played a key role in handling merchandise, from shipment processing and floorsets to markdown optimization and replenishment systems, ensuring adherence to backroom Standard Operating Procedures (SOP).
- Proactively addressing customer concerns in line with company policy and collaborating with store leadership on elevated issues demonstrated my commitment to customer satisfaction.
- I have strong verbal and written communication skills, enabling effective interactions with customers, sales leadership, and associates.
- With a flexible schedule, I am available to work evenings, weekends, and holidays, and I am proficient in utilizing technology to perform job functions efficiently in a fast-paced environment.
- My previous retail experience has honed my ability to multitask and work collaboratively within a team, making me well-suited for the dynamic demands of a Sales Associate role.
Education
Associate of Arts - Psychology
San Diego Miramar College
San Diego, CA05.2024
Associate of Arts - Social & Behavioral Sciences
San Diego Miramar College
San Diego, CA05-2024
Skills
- Logistics & Supply Chain Operations
Expertise in managing fuel logistics, warehouse inventory, and retail stock processes to ensure accurate, efficient distribution and accountability - Leadership & Team Supervision
Proven ability to lead, train, and develop diverse teams in high-pressure environments, including military units and collaborative retail settings - Operational Planning & Execution
Skilled in drafting, implementing, and overseeing tactical plans, SOPs, and contingency operations across both military and civilian contexts - Regulatory Compliance & Safety
Strong understanding of environmental regulations, DLA-E directives, HAZMAT procedures, and safety protocols within logistics and fuel operations
- Customer Service & Communication
Exceptional interpersonal and verbal communication skills with a demonstrated history of enhancing customer satisfaction in retail and team environments - Interagency & Cross-Functional Collaboration
Experienced in coordinating with joint-service, interagency, and international partners to achieve unified operational outcomes - Technical Proficiency & Systems Knowledge
Proficient in utilizing logistics systems, warehouse management tools, point-of-sale technology, and operational tracking platforms - Critical Thinking & Behavioral Analysis
Academic foundation in psychology and behavioral sciences, supporting analytical decision-making, team dynamics, and conflict resolution
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales Specialist NF-02 Flex
Marine Corps Community Services
07.2020 - 07.2025
Expeditionary Fuel Technician SNCO
United States Marine Corps
03.2018 - Current
Warehouse Associate
Restoration Hardware
01.2018 - 03.2018
Sales Associate
American Eagle OutFitters
10.2017 - 01.2018
Associate of Arts - Psychology
San Diego Miramar College
Associate of Arts - Social & Behavioral Sciences
San Diego Miramar College
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