Santiago Algarin Rico
Orlando,FL
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Very enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Head Food Runner
La Nopalera
10.2023 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Host
One Night Taco Stand
08.2022 - 12.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Restaurant Team Member
Chick-fil-A
12.2022 - 10.2023
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Server
Eagle Landing Golf Club
05.2022 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier
Winn Dixie Supermarket
09.2021 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Bachelor of Arts - Film
University of Central Florida
Orlando, FL12.2027
High School Diploma -
Oakleaf High School
Orange Park, FL05.2023
Skills
- Table Setting
- Food Delivery
- Order Management
- Beverage Preparation
- Table Bussing
- Daily specials memorization
- Safe Food Handling
- Guest Engagement
- Food Running
- Order delivery practices
- Supply Restocking
- Guest Relations Management
- Sales Techniques
Certification
Florida Biliteracy Seal
Timeline
Server/Head Food Runner
La Nopalera
10.2023 - 01.2024
Restaurant Team Member
Chick-fil-A
12.2022 - 10.2023
Host
One Night Taco Stand
08.2022 - 12.2023
Server
Eagle Landing Golf Club
05.2022 - 09.2023
Cashier
Winn Dixie Supermarket
09.2021 - 08.2022
Bachelor of Arts - Film
University of Central Florida
High School Diploma -
Oakleaf High School
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