Santiago Alonso
Brooklyn
Summary
Resourceful and always looking for new ways to perform tasks Capable of working with a small or large group Capable of taking on leadership roles to get task finished properly Can adapt to situations/ task presented Fluent in two languages: English and Spanish Efficient Customer Service Skills Proficiency in common office software like Microsoft Office Suite, operating systems like Windows. As well as communication tools like email and video conferencing software.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Stockroom Lead
West Elm Outlet
04.2023 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Built relationships with customers to encourage repeat business.
- Maintenance of the stockroom and sales floor.
- Assisted in visual merchandising, ensuring product displays effectively showcased seasonal collections.
- Providing customers with a tailored experience based on preference, needs, and style of living space.
- Demonstrate superior product knowledge, including the features and benefits of the entire design studio assortment.
- Execute visual inspiration to drive sales and convey the creative spirit of the brand.
- Maintained knowledge of current promotions and sales to enhance customer engagement and drive sales.
- Processed transactions accurately using POS systems, ensuring efficiency at checkout points.
- Trained new associates on sales techniques and customer service standards, promoting best practices.
- Monitored inventory levels, coordinating restocking efforts to minimize stockouts and optimize product availability.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Floor Associate
buy buy BABY
02.2021 - 03.2023
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Back/stockroom maintenance.
- Receive the merchandise truck and stock the product.
- Educated customers on product features and benefits, contributing to informed purchasing decisions.
Store Fulfillment Expert
Target
10.2019 - 12.2019
- Managed online order processing, ensuring timely fulfillment and delivery accuracy.
- Provided exceptional customer service through effective communication across multiple platforms.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor's degree - Business Marketing
New York City College of Technology
Brooklyn, NY05.2021
Skills
- Organizational skills
- Warehouse Experience
- Fluent in Spanish and English
- Inventory management
- Point-of-sale systems
- Team training
- Problem resolution
- Communication skills
- Attention to detail
- Sales strategies
- Warehouse safety
- Sales
- Guest services
- Time management
- Leadership Skills
- Microsoft Suite
- Language translation
- Strategic planning
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Active listening
- Relationship building
- Teamwork and collaboration
Certification
Driver's License
November 2024 to March 2027
Class D driver's license
Timeline
Stockroom Lead
West Elm Outlet
04.2023 - Current
Sales Floor Associate
buy buy BABY
02.2021 - 03.2023
Store Fulfillment Expert
Target
10.2019 - 12.2019
Bachelor's degree - Business Marketing
New York City College of Technology