Santiago Anaya
Rio Rancho,NM
Summary
Detail-oriented and versatile professional with hands-on experience in media, customer service, and leadership. Skilled in uncovering compelling stories, conducting thorough research, and delivering accurate, engaging content for digital and print media. Strong background in customer service and retail, with proven abilities in team leadership, cash management, and fostering positive customer experiences. Currently pursuing a degree at the University of New Mexico, with a commitment to continuous learning and professional growth. Known for thriving in fast-paced environments and maintaining high standards of accuracy, ethical responsibility, and effective communication.
Overview
2
2
years of professional experience
Work History
Journalist Intern
NM News Port
Albuquerque, NM
10.2023 - 02.2024
- Developed expertise in feature writing and multimedia journalism, delivering compelling, accurate, and timely stories for both print and digital platforms.
- Received positive feedback for uncovering unique narratives and producing in-depth, engaging content.
- Conducted comprehensive interviews with diverse sources, amplifying underrepresented voices with a commitment to ethical journalism.
- Thrived in a fast-paced, deadline-driven environment with strong research, communication, and editing skills.
Cabelas (seasonal)
Cabelas Worlds Foremost Bank
Albuquerque, NM
08.2023 - 12.2023
- Ensured efficient and accurate customer checkout, maintaining a smooth flow of transactions during peak business hours.
- Delivered friendly, professional service, fostering a welcoming environment and encouraging customer loyalty.
- Assisted customers with inquiries, enhancing their overall shopping experience and contributing to the store’s positive reputation.
Assistant Manager
Fallout Trampoline Park
Albuquerque, NM
01.2022 - 08.2023
- Led customer service initiatives, creating a safe and enjoyable environment for staff and patrons.
- Managed cash flow, accurately tracking deposits and reducing discrepancies.
- Mentored and trained employees, improving workplace accountability and professional development.
- Strengthened customer retention by resolving concerns quickly and offering attentive service.
Education
Conservation Biology
University of New Mexico
Albuquerque, NM05-2027
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05-2023
Skills
- Feature Writing & Multimedia Journalism
- In-Depth Interviewing & Storytelling
- Customer Service & Client Relations
- Cash Management & Retail Operations
- Team Leadership & Mentorship
- Research, Editing & Communication
- Adaptable in Fast-Paced Environments
Timeline
Journalist Intern
NM News Port
10.2023 - 02.2024
Cabelas (seasonal)
Cabelas Worlds Foremost Bank
08.2023 - 12.2023
Assistant Manager
Fallout Trampoline Park
01.2022 - 08.2023
Conservation Biology
University of New Mexico
High School Diploma -
Rio Rancho High School