Summary
Overview
Work History
Education
Skills
Future Marketing Business Owner
Languages
Interests
Timeline
Generic

Santiago Baez

San Antonio,TX

Summary

Dynamic and results-driven professional with extensive experience in customer service at Bilia Eatery. Proven ability to enhance guest satisfaction through relationship building and effective order taking. Recognized for increasing sales through upselling techniques while maintaining a clean and organized environment. Committed to delivering exceptional service and fostering positive customer experiences.

Although I work only in restaurants, I am always based on the world of sales, very interested in the best for the customer, the best treatment and the initiative of sales, willing to improve and learn.

Overview

1
1
year of professional experience

Work History

Restaurant Waiter

Bilia Eatery
02.2025 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Managed to maintain long standing times.
  • Increased sales significantly by upselling higher-end products to customers.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • achieved increase the sales up to +$500 daily.

Cashier

Golden Wok
05.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Increased sales of promotional items by informing customers about current offers.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Managed to handle
    +120 daily calls with successful sales

Education

High School Diploma -

Winston Churchill High School
San Antonio, TX

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Customer care
  • Relationship building
  • Customer relationship building
  • Sales management
  • Social selling
  • Sales demonstration
  • Customer relations

Future Marketing Business Owner

A few months ago I became very interested in the world of sales, and I have always been a very communicative and shameless person, recently I started studying marketing and I decided to create my own agency, I have a course from Andy Elliot sales and I have completed the course from Iman Gadzhi about marketing and sales.

Languages

Spanish
Native or Bilingual
English
Full Professional

Interests

  • Gym Workouts
  • Team Sports
  • Developing software, websites, and apps in various programming languages
  • Blockchain Technology and Cryptocurrency
  • Running
  • Outdoor Recreation
  • Cooking
  • Strategy Games
  • Auto Repair/Restoration

Timeline

Restaurant Waiter

Bilia Eatery
02.2025 - Current

Cashier

Golden Wok
05.2024 - 08.2024

High School Diploma -

Winston Churchill High School

Similar Profiles

CREATE PROFILE