Santiago Betancourt

• Organized and managed large-scale datasets to ensure accuracy of research results.
• Assisted in the preparation of research protocols by providing technical advice on data management practices.
• Conducted extensive online and phone research.
• Collaborated with other teams to ensure successful completion of tasks.

I handle data entry and database management for the company, organizing large sets of information with accuracy and efficiency. I also communicate with Spanish-speaking clients to help secure better deals and maintain strong relationships.

• Repaired cracks in drywall prior to painting or wallpapering rooms.
• Cleaned up job sites after completion of projects.
• Identified surface to be covered and characteristics of finish to properly select roller, power sprayer, and right size brush.

• Performed opening and closing duties such as setting up the dining area, restocking supplies, and checking equipment for proper functioning at the start of shifts.
• Provided excellent customer service by anticipating guest needs, responding promptly, and acknowledging all guests, however busy and at whatever time of day.
• Resolved escalated customer service inquiries as needed.
• Greeted guests and provided customer service support.