Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristopher Lopez Zapata

Swiss Colony Trainer
Envigado

Summary

Accomplished Trainer at Iqor, adept in Lesson Planning and showcasing exceptional Organizational Skills. Spearheaded innovative training programs, significantly enhancing team performance and productivity. Renowned for developing effective training content and mentoring, leading to increased employee engagement and achievement. Excelled in bilingual customer service, consistently exceeding performance metrics.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Trainer

Iqor
09.2023 - Current
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Monitored participant workflow and behaviors throughout training process.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed effective training plans based on department needs and objectives.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.

Bilingual Customer Service Agent

Intelcia
03.2023 - 08.2023
  • Collaborated with colleagues to share best practices for handling difficult customer interactions, fostering a supportive work environment.
  • Maintained comprehensive knowledge of company products and services, enabling informed recommendations to customers.
  • Demonstrated adaptability by quickly learning new systems and technologies as they were implemented within the organization.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.

Bilingual Customer Service Agent

Teleperformance
09.2020 - 02.2023
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Monitored call quality and provided constructive feedback to peers, fostering continuous improvement among team members.
  • Assisted with training new hires on company policies and procedures, ensuring consistent quality of service across the team.
  • Collaborated with colleagues to share best practices for handling difficult customer interactions, fostering a supportive work environment.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

High School Diploma -

I.E La Paz
Envigado
05.2001 -

Skills

Small Group Instruction

Lesson Planning

Behavior Management

Critical Thinking

Public Speaking

Fluent in English

Growth Mindset

Classroom Instruction

Instructional Methods

SMART Board aptitude

Multitasking Abilities

Excellent Communication

Organizational Skills

Timeline

Trainer

Iqor
09.2023 - Current

Bilingual Customer Service Agent

Intelcia
03.2023 - 08.2023

Bilingual Customer Service Agent

Teleperformance
09.2020 - 02.2023

High School Diploma -

I.E La Paz
05.2001 -

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Cristopher Lopez ZapataSwiss Colony Trainer