Santiago Corcio
Carrollton
Summary
Professional with 4+ years of experience in restaurant management and customer service. Expertise in conflict resolution and team training, contributing to operational excellence and high customer satisfaction. Proven ability to enhance team performance and streamline processes in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Manager
Meso Maya
Dallas
04.2022 - 08.2025
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained staff in customer service and food handling procedures.
- Managed inventory levels and placed orders for supplies as needed.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints to maintain high satisfaction levels.
- Monitored staff performance and addressed issues.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Handled administrative tasks such as payroll processing, scheduling shifts.
Customer Service Representative
Avianca Airlines
La Paz
01.2016 - 03.2021
- Assisted customers with flight bookings and itinerary changes.
- Managed passenger check-in processes efficiently at airport terminals.
- Trained new staff on customer service protocols and systems.
- Provided information on flight schedules, gate assignments, and delays.
- Monitored boarding processes to ensure timely departures and compliance.
- Collaborated with airline staff to resolve passenger issues effectively.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
Inventory Specialist
Ministry of Defence
San Salvador
01.2015 - 03.2016
- Managed inventory levels for essential supplies within the ministry's operations.
- Utilized inventory management software to track stock movements and discrepancies.
- Performed scheduled inventory counts and supply audits.
- Monitored stock levels to ensure availability of products.
Education
High School Diploma -
Colegio Joya De Ceres
San Salvador06-2012
Skills
- Staff training
- Inventory management
- Scheduling coordination
- Conflict resolution
- Customer service
- Operational oversight
- Spanish translation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Manager
Meso Maya
04.2022 - 08.2025
Customer Service Representative
Avianca Airlines
01.2016 - 03.2021
Inventory Specialist
Ministry of Defence
01.2015 - 03.2016
High School Diploma -
Colegio Joya De Ceres
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