Santiago Cuellar
Bethlehem,PA
Summary
Results-oriented Marketing and Graphic Design Professional with over 6 years of experience in design-led marketing, social media management, and project coordination. Specializes in content production and campaign analysis, enhancing publishing efficiency and quality. Leverages creative design and data-driven strategies to elevate engagement and optimize campaign execution.
Overview
13
13
years of professional experience
Work History
Marketing Assistant
Warren Controls
Bethlehem, PA
03.2023 - 09.2025
- Scheduled and published social media posts weekly, enhancing audience engagement through consistent content delivery.
- Analyzed campaign performance to identify trends, recommending optimizations for improved targeting.
- Managed content production schedules and coordinated vendors to accelerate time-to-publish and improve campaign consistency.
- Edited and maintained marketing literature, managing fulfillment to ensure availability of materials for trade shows and trainings.
- Covered reception and answered phone calls to enhance sales team responsiveness.
- Processed sales orders and issued acknowledgments while preparing pick tickets and coordinating required documentation.
Screen Print Operator / Graphic Design
Twisted Ink
Flemington, NJ
01.2021 - 06.2022
- Prepared screen prints for image burning, achieving accurate registration and consistent print quality.
- Organized print projects and assembled color palettes, enhancing production schedules and minimizing setup time.
- Assisted customers with quotes and garment questions, improving order clarity and customer satisfaction.
- Updated customers on order status and ensured timely job completions within required turnaround timeframe.
Daycare Assistant teacher
Raritan Valley Community College
Branchburg, NJ
09.2021 - 12.2021
- Supervised classroom activities and maintained order during teacher absences, fostering a positive learning environment.
- Opened classroom, greeted parents and children, and facilitated seamless drop-off transitions for timely class starts.
- Assisted with meals, toileting, and hand washing, adhering to hygiene protocols to enhance child safety and comfort.
Assistant Manager
Flemington Coffee Shop
Flemington, New Jersey
03.2018 - 05.2020
- Supervised daily operations, coordinating shift schedules and task assignments to streamline workflow.
- Coordinated schedules, optimizing staff coverage during peak hours.
- Managed inventory levels to maintain consistent product availability and meet customer demand.
- Recruited and trained new employees to meet job requirements.
- Supported daily operations and customer service, enhancing overall customer experience in busy coffee shop.
Sales Consultant / Designer
Imprint Revolution
Los Angeles, CA
02.2019 - 12.2019
- Applied a strong artistic eye to create appealing design proposals that increased client approvals.
- Maintained positive, customer-focused demeanor, enhancing client satisfaction and encouraging repeat business.
- Resolved sales and design issues through timely, independent decisions, expediting project completion.
- Performed detailed work with high accuracy to reduce rework and ensure correct order fulfillment.
- Executed tasks efficiently while ensuring quality, meeting tight deadlines and maintaining service levels.
- Learned new software and procedures rapidly to support workflow improvements and team efficiency.
Project Coordinator
Fast Signs
Los Angeles, CA
06.2018 - 01.2019
- Facilitated communication among clients, designers, and installation teams to streamline project execution and resolve issues promptly.
- Coordinated project timelines and schedules for signage installations, ensuring timely completion and alignment with client expectations.
- Proposed process improvements to enhance project workflows and optimize resource utilization.
- Assessed, monitored and reported on work progression.
- Assisted in preparing project proposals and cost estimates for clients.
Graphic Designer
Crown Trophy
Flemington, New Jersey
01.2017 - 06.2018
- Designed visual branding and marketing materials that enhanced client identity and engagement.
- Collaborated with customers to create impactful signs and visual elements that improved visibility.
- Developed innovative apparel designs aligned with current fashion trends.
Call Center Representative
Affinity Federal Credit Union
Basking Ridge, New Jersey
03.2013 - 12.2016
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided resolutions to de-escalate calls and effectively address customer issues.
- Assisted members with account inquiries and processed transactions to ensure prompt service.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Educated clients about products and services offered by the credit union.
- Collaborated with team members to develop customer service strategies and improve workflows.
Education
Associates -
Raritan Valley Community College
Branchburg, NJ06.2009
Skills
- Digital Marketing
- Marketing Strategy
- Content creation
- Social media management
- Brand Management
- Online and traditional marketing
- Client Relations
- Customer Service
- Project management
- Problem solving
- Creative thinking
Languages
Spanish
Timeline
Marketing Assistant
Warren Controls
03.2023 - 09.2025
Daycare Assistant teacher
Raritan Valley Community College
09.2021 - 12.2021
Screen Print Operator / Graphic Design
Twisted Ink
01.2021 - 06.2022
Sales Consultant / Designer
Imprint Revolution
02.2019 - 12.2019
Project Coordinator
Fast Signs
06.2018 - 01.2019
Assistant Manager
Flemington Coffee Shop
03.2018 - 05.2020
Graphic Designer
Crown Trophy
01.2017 - 06.2018
Call Center Representative
Affinity Federal Credit Union
03.2013 - 12.2016
Associates -
Raritan Valley Community College