Santiago De La Rosa

Server

Grand Country Buffet

06.2023 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
Contributed to the overall success of special events held at the venue by providing exceptional service throughout each function.
Demonstrated strong multitasking abilities while managing multiple responsibilities at once in a fast-paced environment.
Utilized strong communication skills when interacting with diverse clientele, ensuring that each guest felt welcome and valued upon entering the establishment.
Received consistent positive feedback from guests regarding my attentive service and friendly demeanor.
Collaborated with kitchen staff to ensure timely replenishment of buffet items, minimizing wait times for guests.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Supervised dining table set-up to prepare for buses following strict service standards.