Santiago Delgado
Logan,UT
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, Proven ability to enhance guest experiences through effective communication and efficient service. Proficient in POS operation and food safety, consistently achieving high customer satisfaction in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Server Suport
Moxy Hotel
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Backserver Food Runner Barista
Hotel Indigo
01.2024 - 11.2024
- Collaborated with team members to ensure timely service during peak hours, maximizing overall efficiency.
- Facilitated seamless teamwork between front-of-house and back-of-house staff by maintaining open lines of communication regarding guest needs, order statuses, and table availability.
Backserver Barista
Casa Madera
10.2022 - 07.2024
- Upheld high standards of cleanliness throughout the restaurant, including sweeping floors, wiping surfaces, and sanitizing tabletops.
- Enhanced customer satisfaction by promptly delivering food and beverages to tables.
- Promoted positive guest experiences by anticipating their needs and swiftly addressing any issues or concerns that arose during their visit.
- Assisted servers in meeting guest needs by quickly refilling drinks, providing additional utensils, and addressing any concerns.
- Maintained a clean and organized workspace for optimal productivity and safety.
Food Runner
Manuela
01.2021 - 11.2021
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Barista
Polyhouse
02.2019 - 04.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Back Server Barista Server
The Roof On Wilshire
01.2015 - 05.2019
- Demonstrated strong knowledge of menu items to assist guests in making informed decisions when needed.
- Optimized workflow for servers through effective communication with kitchen staff regarding special requests or dietary restrictions from guests.
- Reduced wait times for customers by quickly assessing table readiness and communicating effectively with hosts to ensure efficient seating.
- Supported servers in managing large parties by coordinating food delivery, keeping tables clean, and maintaining drink refills.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
Belasco Theatre
05.2017 - 11.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Backserver
Yamato
07.2013 - 02.2014
- Improved table turnover rate with swift bussing of dishes and efficient resetting of dining areas.
- Gained comprehensive knowledge of wine selections available within the establishment, allowing for informed recommendations when assisting servers with pairing suggestions.
- Ensured adherence to restaurant standards by following proper food handling procedures and maintaining cleanliness at all times.
- Contributed to repeat business by consistently providing exceptional service, ensuring customer satisfaction and loyalty.
Education
No Degree -
Los Angeles City College
Los Angeles, CA09-2013
Los Angeles Teacher Prep
Los Angeles, CA07-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Food running
- High volume dining
- Beverage preparation
- Guest seating
- Table setting
- Foreign language proficiency
- Food delivery
- Food safety
- POS operation
- Food safety oversight
- Team member support
- Positive and professional
Languages
English
Spanish
Timeline
Server Suport
Moxy Hotel
07.2024 - Current
Backserver Food Runner Barista
Hotel Indigo
01.2024 - 11.2024
Backserver Barista
Casa Madera
10.2022 - 07.2024
Food Runner
Manuela
01.2021 - 11.2021
Barista
Polyhouse
02.2019 - 04.2020
Bartender
Belasco Theatre
05.2017 - 11.2018
Back Server Barista Server
The Roof On Wilshire
01.2015 - 05.2019
Backserver
Yamato
07.2013 - 02.2014
No Degree -
Los Angeles City College
Los Angeles Teacher Prep
Similar Profiles
Martin BertaMartin Berta
Night Auditor at Moxy HotelNight Auditor at Moxy Hotel
Ethan LaingEthan Laing
Server/Bartender at Moxy HotelServer/Bartender at Moxy Hotel
Deirdre O’HaireDeirdre O’Haire
Guest Service Manager at Moxy HotelGuest Service Manager at Moxy Hotel
Kellan CantwellKellan Cantwell
Fresh Foods Clerk/Deli at Winco FoodsFresh Foods Clerk/Deli at Winco Foods
Victoria M. CarlileVictoria M. Carlile
Customer Service Representative at Fox Pest ControlCustomer Service Representative at Fox Pest Control