Santiago Dommer
Inver Grove Heights,MN
Summary
Dynamic and results-driven professional with extensive experience at Options Exteriors, excelling in installation and repair while delivering exceptional customer service. Proven ability to troubleshoot complex issues and build strong client relationships, ensuring high-quality workmanship and satisfaction. Adaptable and detail-oriented, committed to continuous improvement and operational excellence.
Overview
9
9
years of professional experience
Work History
Sergeant
Military
11.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Technician
Options Exteriors
05.2021 - Current
- Diagnosed and repaired roofing, siding, and window issues effectively.
- Assisted in installation of exterior products with precision and care.
- Maintained tools and equipment ensuring optimal performance and safety standards.
- Collaborated with team members to streamline workflow and enhance service delivery.
- Educated clients on product features and maintenance procedures for optimal use.
- Conducted routine inspections to identify potential problems proactively.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Sales Representative
Options Exteriors
03.2023 - 08.2024
- Cultivated relationships with clients to understand needs and provide tailored solutions.
- Assisted in product demonstrations, showcasing features and benefits to potential customers.
- Managed sales inquiries and provided timely follow-up to ensure customer satisfaction.
- Collaborated with team members to strategize on sales techniques and approaches.
- Maintained accurate records of customer interactions using CRM software for tracking purposes.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Implemented feedback from customers to enhance service delivery and support offerings.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Store Manager
Wendys
12.2016 - 11.2020
- Supervised daily operations, ensuring adherence to company standards for food safety and quality.
- Trained and mentored team members on customer service protocols and operational procedures.
- Managed inventory levels, conducting regular stock assessments to minimize waste and optimize supply chain efficiency.
- Implemented promotional strategies to increase customer engagement and drive sales growth.
- Oversaw cash handling processes, maintaining accuracy in financial transactions and reporting.
- Resolved customer complaints promptly, enhancing satisfaction and fostering a positive dining experience.
- Analyzed performance metrics to identify areas for improvement in service delivery and operational efficiency.
- Coordinated staff schedules, ensuring optimal coverage during peak hours while managing labor costs effectively.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
Eagan High School
Eagan MN06.2019
Timeline
Sales Representative
Options Exteriors
03.2023 - 08.2024
Service Technician
Options Exteriors
05.2021 - Current
Sergeant
Military
11.2020 - Current
Store Manager
Wendys
12.2016 - 11.2020
High School Diploma -
Eagan High School
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Documentation and reporting
- OSHA requirements
- Professional and courteous
- Heavy lifting
- Service reports
- Quality assurance
- Customer relationship management
- Inventory management
- Document management
- Safety procedures adherence
- Testing and evaluation
- Scheduling and coordination
- Work documentation
- Regulatory compliance
- Equipment demonstration
- Client relationship management
- Project oversight
- Residential construction
- Commercial construction experience
- Construction management
- Roofing
- Rapport building
- Drywalling
- Field service management
- Quality control
- Inventory control