Santiago Echavarria
Palo Alto,CA
Summary
An experienced and dedicated Customer Service Executive seeking to utilize proven customer service, problem-solving skills, and product knowledge to provide exceptional service to customers and exceed expectations. Committed to optimizing customer engagement and growing loyalty through tailored experiences and thoughtful solutions. Focused on leveraging customer feedback to create improvement strategies that boost customer satisfaction and drive business growth.
Overview
2
2
years of professional experience
Work History
Back Waiter - Barkback
Taverna
02.2023 - Current
- As a versatile team member at Taverna, I excel in both back waiter and barback roles, contributing to the smooth operation of the establishment
- As a back waiter, I efficiently assist servers in delivering food orders with precision and ensuring an exceptional dining experience for guests
- In my capacity as a barback, I demonstrate strong organizational skills in stocking and organizing bar supplies, preparing garnishes, and maintaining a clean and well-stocked bar area
- With a focus on teamwork and attention to detail, I collaborate seamlessly with colleagues to provide outstanding service and contribute to Taverna's success as a premier dining destination.
- Fostered a positive dining atmosphere by engaging with guests in a friendly and approachable manner.
Customer Service Representative
ParentGood
12.2021 - 12.2022
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
Back Waiter
The Village Bakery
07.2022 - 07.2023
- As a back waiter at The Village Bakery, I have honed my skills in providing exceptional support to the front-of-house team
- With a keen eye for detail, I efficiently assist servers in delivering food orders promptly and accurately, ensuring a seamless dining experience for our valued guests
- I take pride in maintaining a clean and organized work area, promptly resetting tables, and collaborating with my colleagues to ensure smooth operations.
- Efficiently managed multiple tasks simultaneously, ensuring timely completion of each responsibility and maintaining a high level of service quality.
- Fostered a positive dining atmosphere by engaging with guests in a friendly and approachable manner.
Education
High School -
Liceo Segovia
11.2019
Skills
- Hospitality service expertise
- Proficient in tracking customer sentiment and feedback
- Self-motivated and proactive team player
- Quality control management and monitoring
- Problem-solving and analytical mindset
- Conflict resolution and negotiation skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Back Waiter - Barkback
Taverna
02.2023 - Current
Back Waiter
The Village Bakery
07.2022 - 07.2023
Customer Service Representative
ParentGood
12.2021 - 12.2022
High School -
Liceo Segovia
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