Santiago Espinosa
Wheaton,IL
Summary
Talented Drafter with solid computer-aided design skills and familiarity with multiple industries. Generated accurate representations of buildings, systems ,and components to meet client parameters. High-level technical skills and attention to detail enabled impressive results.
Overview
6
6
years of professional experience
Work History
Manager
302 Wheaton
Wheaton, IL
04.2021 - 08.2022
- Manages beverage inventory and requisitions and purchases supplies, beverages and equipment; receives and checks orders to ensure they adhere to specifications
- Assists with hiring, assignment and scheduling, training, motivation, evaluation and termination of personnel
- Works the floor and bar during lunch and dinner services.
- Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc.
- Inspects dining room and storage areas to ensure that health and safety regulations are adhered to at all times
- Recommends beverages to guests and shares product knowledge
- Ensures the restaurant Point of Sales system is in line with menu pricing and that pricing is up to date
- Supervises cleaning and maintenance of equipment, and arranges for repairs, contracts and other services
- Documents, investigates, elevates and resolves all employee and guest incidents
- Performs other duties as required or assigned
Customer Service Manager
Hirev Sports
Glendale Heights, IL
09.2020 - 08.2021
- Manage incoming customer calls
- Respond to all emails daily
- Respond to social media messages on all platforms (Facebook, YouTube, Instagram)
- Respond to social media comments (Facebook, YouTube, Instagram)
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers and achieve excellent customer satisfaction.
- Process orders and returns
Lab Specimen Processor
Northwestern Medical Group
Winfield, IL
01.2020 - 08.2020
- Prepare laboratory specimens for analysis and testing
- Unpack and route specimens to their respective staging areas
- Accurately identify and label specimens
- Pack and ship specimens to proper testing facilities
- Meet department activity and production goals
- Properly prepare and store excess specimen samples
- Data entry of patient information in an accurate and timely manner
- Resolve and document any problem specimens
Front of House Manager
Cozymels Mexican Restaurant
Wheaton, IL
07.2016 - 05.2019
- Oversee day-to-day operations, supervising operations
- Set goals for growth to achieve goals, while working with a people first mindset..
- Analyze and react to information on guest experience, challenging team to elevate.
- Drive guest engagement with loyalty/rewards platform, building our fan base.
- Coach Team Member and Management behaviors with a culture of care and candor. Ensure employees work productively and develop professionally
- Oversee recruitment and training of new employees, driving strong retention.
- Lead the employee assessment process
- Oversee high-impact guest experience initiatives, including timely resolution of guest issues and taking proper action on guest feedback.
- Ensure staff follows health and safety regulations as well as ensure compliance with all local, state and federal laws.
- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
Education
Associate of Applied Science - Pre-Architecture Technology Degree
College of Dupage: Architecture
06.2019
High School Diploma -
Glenbard South Highschool
Glen Ellyn, IL06.2017
Skills
- Basic Administrative duties
- Commercial & Residential Construction Background
- Customer sales
- Adobe Programs (Photoshop, Indesign),
- Quickbooks, Microsoft Windows and Google Drive,
- Rendering software (Lumion, Vray)
- Management
- Purchasing and Logistics
Timeline
Manager
302 Wheaton
04.2021 - 08.2022
Customer Service Manager
Hirev Sports
09.2020 - 08.2021
Lab Specimen Processor
Northwestern Medical Group
01.2020 - 08.2020
Front of House Manager
Cozymels Mexican Restaurant
07.2016 - 05.2019
Associate of Applied Science - Pre-Architecture Technology Degree
College of Dupage: Architecture
High School Diploma -
Glenbard South Highschool
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