Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Santiago Garces

Miami,United States

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

2
2
years of professional experience

Work History

Premium Services Supervisor

Miami HEAT
Miami, Florida
03.2022 - Current
  • Helped facilitate the ingress of many premium clients when entering the Miami-Dade Arena during Miami Heat game days and events
  • Provided great service to the clients by providing them with information needed throughout their stay at the arena
  • Helped teach and mentor many of the new employees on their first few days
  • Evaluated existing processes within the department and implemented changes where appropriate.
  • Coordinated with premium services staff to ensure customer service standards were met.
  • Settled disputes or helped solve other customer concerns.

Marketing Assistant & Operations Coordinator

Bay Lions FSC
Miami, FL
03.2022 - 09.2023
  • In charge of coordinating and aiding the Marketing Managers on various projects presented to us by the club director to increase our traffic on our various social media pages
  • Coordinator in game operations when games were played at home and away facilitating the workload from the Head Coaches
  • Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
  • Prepared budget plans for upcoming projects and monitored spending throughout execution stages.
  • Proofread and finalized marketing communications and documentation prior to release.

Head Coach Women's Soccer

John A. Ferguson Senior High School
Miami, FL
09.2021 - 09.2023
  • Youngest Coach in John A Ferguson Senior High history
  • Finished third in the district in back-to-back seasons.
  • Organized and managed rosters, schedules, and travel arrangements for athletes.
  • Created strategies to maximize team performance during games.
  • Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
  • Recruited student-athletes of highest caliber to elevate overall team performance.
  • Managed program budget, checking funds remaining, spending and money raised.

Education

Bachelor's degree in Sports Management -

Florida International University
01.2022

Skills

  • Fluent in English
  • Fluent In Spanish
  • Management
  • Leadership
  • Communication
  • Problem-Solving
  • Marketing Skills
  • Sales Planning
  • Guest Relations
  • Customer Relationship Management
  • Schedule Setting
  • Strategic Planning

Timeline

Premium Services Supervisor

Miami HEAT
03.2022 - Current

Marketing Assistant & Operations Coordinator

Bay Lions FSC
03.2022 - 09.2023

Head Coach Women's Soccer

John A. Ferguson Senior High School
09.2021 - 09.2023

Bachelor's degree in Sports Management -

Florida International University

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Santiago Garces