Santiago Giraldo
Winter Springs
Summary
To obtain an administrative role where I can utilize my transferrable skills to increase efficiency and ensure seamless communication while also fostering overall professional growth.
Overview
12
12
years of professional experience
Work History
Paint Technician
Cabinet Coating Kings
04.2024 - Current
- Renovate kitchen and bathroom cabinets through an extensive process of cleaning, sanding and spraying.
- Ensured client satisfaction through prompt and effective communication, providing updates on progress and addressing any concerns or issues promptly.
- Maintained a clean and organized workspace, promoting safety and efficiency in the work shop and home.
Ground Crew Member
Orlando Heli Tours
07.2021 - 07.2024
- Provided exceptional customer service to passengers during boarding and disembarking and any additional necessary assistance.
- Engaged with customers and tailored helicopter tour sales that best suited their needs.
- Enhanced ground crew efficiency by implementing new safety protocols and procedures.
- Fostered an environment focused on customer satisfaction while working with customers from around the world with individual needs.
Referral Coordinator/Intake Specialist
Bounds Law Group
06.2018 - 07.2021
- Acted as a liaison between outside attorneys and their clients to schedule intakes and detail the facts of their potential case.
- Assisted other departments with overflow to ensure a smooth work environment.
- Handled and organized files pertinent to potential and active lawsuits.
- Trained new Intake Specialist team members.
Head Cashier
The Home Depot
11.2013 - 03.2016
- Lead the team of cashiers and supervised the sales floor.
- Solved any and all customer service issues by listening and communicating effectively.
- Created the daily schedules and handled all bookkeeping and finances
- Provided relief across various departments
- Member of the InFocus team that specialized in providing a safe workplace and environment for employees and customers.
- Received Gold Level Homer Award based on exemplary customer service.
Education
No Degree - Business Student
Valencia College
Orlando, FL12-2018
High School Diploma - High School Diploma Recipient
Winter Park High School
Winter Park, FL05.2012
Skills
- Excellent written and oral communication skills
- Fluent in written and spoken Spanish
- Administrative duties
- Organization
- Leadership
- Conflict Resolution
- Proficient in Microsoft Office platforms (Excel, Word, Powerpoint etc)
Language
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Paint Technician
Cabinet Coating Kings
04.2024 - Current
Ground Crew Member
Orlando Heli Tours
07.2021 - 07.2024
Referral Coordinator/Intake Specialist
Bounds Law Group
06.2018 - 07.2021
Head Cashier
The Home Depot
11.2013 - 03.2016
No Degree - Business Student
Valencia College
High School Diploma - High School Diploma Recipient
Winter Park High School
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