Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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Santiago Gonzalez-Lara

Hastings,NE

Summary

Experienced customer service professional with a proven track record of effectively addressing concerns and providing solutions. Skilled in climbing the ranks and assisting others in an informed and organized manner.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista - Team Lead

Scooter's Coffee
Hastings, NE
03.2022 - Current
  • Drove sales by selling a wide range of baked goods and hot items.
  • Answered and educated the customer on the questions and concerns they have
  • Trained new baristas on coffee preparation
  • Brewed espresso, steamed milk, and prepared various cold drinks.

Assistant Manager

Five Below
Kearney, NE
03.2023 - 07.2023
  • Organized merchandise for brand awareness and boosted sales.
  • Managed money accordingly and made sure it was secured.
  • Tracked store inventory and replenished products when needed.
  • Maintained up-to-date knowledge of company products and services.

Manager in Training

Sonic Drive-In
Hastings, NE
08.2020 - 07.2021
  • Prepared and sold food in a fast, but orderly manner.
  • Efficiently answered inquiries and concerns of customers, and employees had.
  • Trained new employees in the basics of the environment.
  • Correctly and safely handled money, not only with customers, but in-store as well.

Skills

  • Issue Escalation
  • Complaint Handling
  • Compassionate
  • Time Management
  • Team Leadership
  • Customer Service
  • Customer Relations
  • Employee Mentoring
  • Staff Training
  • Active listener
  • Friendly and outgoing
  • Workplace Safety

Certification

  • CNA Certified

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Assistant Manager

Five Below
03.2023 - 07.2023

Barista - Team Lead

Scooter's Coffee
03.2022 - Current

Manager in Training

Sonic Drive-In
08.2020 - 07.2021

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Santiago Gonzalez-Lara