Santiago Gutierrez
San Antonio,TX
Summary
Experienced Store Manager skilled in retail operations, employee supervision, and inventory management. Proven track record of enhancing store performance through strategic planning and sales campaigns. Known for fostering teamwork and delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
Business Owner/Driver
Z & M Plants
05.2020 - Current
- Create business plans, arrange financing/accounting, hire staff, review sales, develop marketing strategies and oversee daily activities
- Took inventory or examined merchandise to identify items to be reordered or replenished
- To effectively communicate with the customers to guide them about gardening
- Handling distribution, making sure everything gets priced and loaded correctly
- Reaching out to new wholesale companies to establish an amazing relationship
- To plant, grow, water and prune the plants and generally care for them
- Drive 16ft Cargo Trailer to pick up merchandise and to our selling location
- ( San Antonio, TX to Laredo, TX)
- Maintain service on vehicle/trailer
Men’s Shoe Business Manager
Dillards
San Antonio, TX
09.2023 - 02.2024
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Consistently meet deadlines
- Utilize all available resources to improve performance and to further educate yourself and your sales team
- Implement visual guidelines, window changes and maintain store appearance
- Adhere to personal presentation guidelines
- Implement, utilize and certify team in all training programs
- Meet and exceed sales plans & metrics, both store and personal
- Protect company assets including accurate inventory and cash management
- Create and maintain weekly work schedules to utilize talent and maximize sales
- Effectively use all merchandise reports to analyze, identify and communicate merchandising needs to maximize your business
- Inventory/ shipments/ receiving/ stocking
- Raised company’s annual sales and raised store rating in region
Driver- CarHauling/Hotshots - Non-CDL
Espinozas Brothers Transport & Hotshots LLC
06.2022 - 07.2023
- Hauling loads/vehicles from City to City- State to State
- Drove a Dodge Dually with 40ft Trailer- GVWR/Weight was under 26,000LBS for NON-CDL
- Dispatcher - routes/ coordinating delivery times/ booking loads
- Medical DOT Card
- Maintain service on company truck/ trailer
Floral Manager
H-E-B
San Antonio, TX
12.2021 - 06.2022
- Create business plans, check/manage inventory (quarterly), hire staff, schedule partners, review sales, develop marketing strategies and oversee daily activities
- Arrange/ manage floor with products (bouquets/arrangements)
- Ordering flowers/plants for daily/ weekly
Supervisor
TaskUs
San Antonio, TX
06.2018 - 06.2021
- Revising and perform data and research functions or our campaigns
- As well filter content from our client’s websites
- Manage the team’s schedule and metrics
- Manage and lead out team with our client goals, safety practices and deadlines
- Keeping communication with management and client with performances and assisted with escalated task and projects
- Identify, analyze and initiate the escalation process in an organization based on the criteria specified by client
- Provided direction, instructions, and helped with strategies to be more efficient
Bilingual Customer Service Specialist Lead
Southwest Airlines
San Antonio, TX
10.2016 - 06.2018
- Inbound calls to modify and book new flights
- Maintaining knowledge of company policies and procedures
Ocwen Client Services Specialist
SWBC
San Antonio, TX
10.2013 - 10.2016
- Manage and lead out team with our client goals, safety practices and deadlines
- Keeping communication with management and client with performances and assisted with escalated task and projects
- Identify, analyze and initiate the escalation process in an organization based on the criteria specified by client
- Provided direction, instructions, and helped with strategies to be more efficient
- Assisted with inbound calls
- Prepared packaged and mailed insurance policies, insurance request
Customer Service Team Lead
MCNA Dental
San Antonio, TX
08.2013 - 10.2013
- Worked with the management team to develop and revise the manual
- Assisted ensuring that the manual meets operational, regulatory and accreditation requirements
- Provided manual documentation for education/training, referral and authorization procedures and department activities
- Carried out methods of communication to the providers and teammates of availability and average handling time and following call flow sheet
Education
Business management - Studying to finish degree
San antonio college
San antonio10.2023
High school diploma - College Preparation
united high
laredo05.2007
Skills
- Time Management
- Servant leadership
- Self-Motivated
- Organizational
- Problem Solving
- Ability to work under pressure
- Computer skills
- Driver
- Cash Handling
- Shipping and receiving understanding
- Order Fulfillment
- Strategic sales knowledge
- Client Engagement
- Quality Control
- Sales
- Retail store support
- Training development aptitude
- Stock management
- Staffing oversight
- Policy Enforcement
- Team Training
- Customer Service
- Bilingual
- Nursery Plant Experience
- FMCSA/DOT Regulations
References
- Cesar Espinoza, 210-385-0050
- Nancy Espinoza, Owner of Espinozas Brothers Transport & Hotshots LLC, 956-251-0409
- Jose Bocanegra, Manager TaskUs, 210-721-1644
- Jason Broussard, Dillard’s, +1 (337) 912-8653
Languages
Spanish
Professional
References
References available upon request.
Timeline
Men’s Shoe Business Manager
Dillards
09.2023 - 02.2024
Driver- CarHauling/Hotshots - Non-CDL
Espinozas Brothers Transport & Hotshots LLC
06.2022 - 07.2023
Floral Manager
H-E-B
12.2021 - 06.2022
Business Owner/Driver
Z & M Plants
05.2020 - Current
Supervisor
TaskUs
06.2018 - 06.2021
Bilingual Customer Service Specialist Lead
Southwest Airlines
10.2016 - 06.2018
Ocwen Client Services Specialist
SWBC
10.2013 - 10.2016
Customer Service Team Lead
MCNA Dental
08.2013 - 10.2013
Business management - Studying to finish degree
San antonio college
High school diploma - College Preparation
united high
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