Santiago Henao

• Created inviting environment for customers by maintaining store organization and cleanliness.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Performed cash, card, and check transactions to complete customer purchases.
• Built relationships with customers to encourage repeat business.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Used in-store system to locate inventory and place special orders for customers.

• Assisted customers in selecting home security and automation solutions tailored to individual needs.
• Demonstrated product features and benefits, enhancing customer understanding and engagement.
• Managed sales transactions efficiently, ensuring accurate processing and customer satisfaction.
• Collaborated with team members to achieve daily sales targets and optimize performance.
• Set and achieved company defined sales goals.
• Stayed current on company offerings and industry trends.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Kept detailed records of daily activities through online customer database.
• Maintained current knowledge of evolving changes in marketplace.
• Presented professional image consistent with company's brand values.
• Negotiated prices, terms of sales and service agreements.
• Contributed to event marketing, sales and brand promotion.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Contributed to team objectives in fast-paced environment.
• Achieved or exceeded company-defined sales quotas.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Built relationships with customers and community to promote long term business growth.
• Attended monthly sales meetings and quarterly sales trainings.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Executed timely transportation of vehicles to customers, ensuring efficient delivery processes.

Processed customer payments efficiently and accurately.

Managed customer car keys.

• Directly interacted with customers at each location to build loyalty.
• Monitored supplies of key inventory items.
• Provided excellent customer service while meeting challenging time goals.
• Ran errands for various employees throughout company.
• Greeted customers and provided outstanding customer service.
• Engaged in suggestive selling and other sales techniques.
• Provided attentive service and proactively assessed guest needs.
• Addressed customer complaints and inquiries to verify satisfaction.
• Arranged tables and chairs for special occasions and events.