Santiago Henrich Payá
Berlin,Germany
Summary
Skilled in clear communication and active listening skills, with a strong ability to empathize and support individuals. Patient and adaptable, using mindfulness to handle diverse situations. Effective at problem-solving and adjusting to diverse situations, with a positive attitude reinforced by interpersonal relationships. Detail-oriented and committed to continuous improvement through feedback.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Puzzle Pieces
Owensboro, KY
01.2025 - Current
- Provided personalized care and support to individuals with developmental disabilities.
- Assisted clients in daily living activities, promoting independence and dignity.
- Developed and implemented individualized support plans to meet client needs.
- Collaborated with multidisciplinary teams to enhance service delivery and outcomes.
- Advocated for client rights and needs, ensuring access to necessary resources and services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Strawberry Seller
Karls Erdbeerhof
Berlin, Germany
06.2021 - 08.2024
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Trained new employees on customer service, money handling, and organizing strategies.
- Sold to more than 150 customers a day.
Warehouse Worker
Stoeberland company
Berlin, Germany
11.2020 - 07.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Consistently lifted materials weighing as much as 40 pounds.
Volunteer
Triform Camphill Community
Hudson, New York
08.2019 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Supported young adults with disabilities in their daily lives.
- Supported and lived with more than 30 individuals with special needs.
Bartender, Hostess, and Waiter
Sportfive Sportsmarketing Agency
Berlin, Germany
01.2018 - 01.2020
- Served high customer volumes during special events (soccer games).
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Served approximately 30 Clients per day.
Hostess
Lagadere Agency
Berlin, Germany
01.2017 - 01.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Volunteer Coordinator
Sfc Stern 1900
Berlin, Germany
06.2015 - 10.2017
- Organized soccer tournaments for athletes with mental or physical disabilities.
- Coached athletes to create a supportive environment.
- Worked with approximately 100 athletes in the tournament.
Intern
Marriot Hotel
Berlin, Germany
01.2016 - 02.2016
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Maintained hotel cleanliness standards by closely monitoring housekeeping tasks and schedules.
- Managed front desk operations, handling reservations, cancellations, and special requests.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Education
Bachelor of Science - Psychology
Kentucky Wesleyan College
Owensboro, Kentucky05-2025
GED - General Education Development
Online GED
Berlin, Germany01-2021
No Degree -
Friedrich-Ebert-Gymnasium Highschool
Berlin, Germany06-2019
No Degree -
German School Shanghai Elemenatery
Shanghai, China07-2012
Skills
- Sales techniques
- Customer engagement
- Hospitality and accommodation
- Problem-solving
- Teamwork
- Interpersonal skills
Schooladdress
3000 Frederica St.
Owensboro, Kentucky 42301, United States
Languages
German
Proficient
C2
Spanish
Proficient
C2
English
Proficient
C2
French
Upper intermediate
B2
Hobbies
Soccer, Socialize, Travel
Timeline
Direct Support Professional
Puzzle Pieces
01.2025 - Current
Strawberry Seller
Karls Erdbeerhof
06.2021 - 08.2024
Warehouse Worker
Stoeberland company
11.2020 - 07.2021
Volunteer
Triform Camphill Community
08.2019 - 02.2020
Bartender, Hostess, and Waiter
Sportfive Sportsmarketing Agency
01.2018 - 01.2020
Hostess
Lagadere Agency
01.2017 - 01.2020
Intern
Marriot Hotel
01.2016 - 02.2016
Volunteer Coordinator
Sfc Stern 1900
06.2015 - 10.2017
Bachelor of Science - Psychology
Kentucky Wesleyan College
GED - General Education Development
Online GED
No Degree -
Friedrich-Ebert-Gymnasium Highschool
No Degree -
German School Shanghai Elemenatery