Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
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Santiago Hernandez

Whittier,CA

Summary

Highly motivated and efficient individual skilled in multitasking. Proven track record of successfully initiating and implementing projects. Cultivates a positive and dynamic work environment, aligning with organizational goals. Collaborates effectively with diverse individuals for various events. Committed to delivering results promptly.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food and Consumables TA

Walmart
Pico Rivera, CA
05.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • PLE Certifed for Walkie Stacker and Electric Pallet Jack

Digital Team Lead

Wal-Mart Supercenter
Santa Fe Springs, CA
08.2023 - 05.2024
  • Monitoring over 500 digital customer orders.
  • Ensuring items are selected for each customer in a timely manner.
  • Conduct quality checks to ensure customer satisfaction.
  • Supervising over 40 associates as well as Giving direction and providing follow-up
  • Executing the Pickup and Delivery plan in the store
  • Updating the operations board with key performances
  • Defining product requirements as well as driving adoption
  • Addressing business and system issues
  • Assisting management with the supervision of associates.
  • Assigning duties to associates
  • Communicating goals and feedback
  • Working closely with front-end staff to assist customers
  • Answering product questions
  • Accepting cash and credit card payments
  • Issuing receipts and providing change

Food & Consumables Team-Lead

Wal-Mart Supercenter
Santa Fe Springs, CA
06.2023 - 08.2023
  • Food handling: Handling, storing, cooking, and cleaning food in a safe and correct way
  • Food preparation: Preparing, taking, and filling food orders in a timely manner
  • Customer service: Informing customers about food items, helping customers with their shopping needs, and providing customer service
  • Food storage: Replenishing items on shelves, top stocking, and filling end caps
  • Merchandise management: Stocking and rotating products, baking, and tagging merchandise
  • Other tasks: Processing customer transactions, operating register equipment, bagging items, and following shrink and safety procedures

Digital Team-Lead

Wal-Mart Supercenter
Santa Fe Springs, CA
03.2023 - 06.2023
  • Monitoring over 500 digital customer orders
  • Ensuring items are selected for each customer in a timely manner
  • Performing quality checks for customer satisfaction
  • Supervising over 40 associates as well as Giving direction and providing follow-up
  • Executing the Pickup and Delivery plan in the store
  • Updating the operations board with key performances
  • Defining product requirements as well as driving adoption
  • Addressing business and system issues
  • Assisting management with the supervision of associates
  • Assigning duties to associates
  • Communicating goals and feedback
  • Working closely with front-end staff to assist customers
  • Answering product questions
  • Accepting cash and credit card payments
  • Issuing receipts and providing change

Front End Team Lead

Wal-Mart Supercenter
Santa Fe Springs, CA
08.2022 - 03.2023
  • Ensure customer satisfaction by greeting and answering their questions
  • Tour your department to ensure it meets our customers' expectations
  • Opportunity to lead teams ranging from 30 people
  • Prioritize tasks, execute processes and deliver results within your area toward common store goals.
  • Ability to communicate, take direction at all levels, and turn it into action
  • Cash Long/Short handling and investigation
  • Customer chargeback
  • Store Presentation inside and out to ensure cleanliness for customers

Front End Associate

Walmart
Santa Fe Springs, CA
12.2020 - 08.2022
  • Processed customer transactions and provided excellent customer service.
  • Maintained a clean, organized and inviting store environment.
  • Greeted customers warmly upon arrival and identified their needs.
  • Provided product knowledge to customers as needed.
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments.

Education

Bachelor of Science - Computer Engineering Technology

California State University - Long Beach
Long Beach, CA
06.2027

High School Diploma -

Pioneer High School
Whittier, CA
06.2023

Skills

  • Performance Improvement
  • Complaint Resolution
  • Quality Control
  • Training and development
  • Sales strategy
  • Critical thinking
  • Problem solving
  • Delegation skills
  • Technical expertise
  • Customer focus
  • Diversity and inclusion
  • Coaching and mentoring

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • PLE Certifed for Electric Pallet Jack and Walkie Stacker

Accomplishments

  • Top 25 of my class
  • Summa Cum Laude of 2023

Timeline

Food and Consumables TA

Walmart
05.2024 - Current

Digital Team Lead

Wal-Mart Supercenter
08.2023 - 05.2024

Food & Consumables Team-Lead

Wal-Mart Supercenter
06.2023 - 08.2023

Digital Team-Lead

Wal-Mart Supercenter
03.2023 - 06.2023

Front End Team Lead

Wal-Mart Supercenter
08.2022 - 03.2023

Front End Associate

Walmart
12.2020 - 08.2022

Bachelor of Science - Computer Engineering Technology

California State University - Long Beach

High School Diploma -

Pioneer High School

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Santiago Hernandez