Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Santiago Manzanera

Dania Beach,USA

Summary

Trilingual (Spanish, English & Portuguese) Sales Representative with over 5 years of sales experience, and a solid record of consistently achieving customer retention goals through relationship building. Effective at building and maintaining loyal customer base to maintain consistent revenue streams.

Overview

13
13
years of professional experience

Work History

Real Estate Broker Assistant

One Stop Florida Realty
03.2022 - 06.2025
  • Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
  • Trained new agents on consultative sales & personal brand growth techniques.
  • Followed up with prospects throughout sales processes to offer assistance.
  • Coordinated listing photography sessions to present properties to general public.
  • Answered phone calls and emails from potential buyers or sellers.

Property Manager

Self-employed
11.2020 - 12.2024
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Managed all maintenance requests from tenants in a timely manner.

Sales Associate Manager

Inti Panama Hats
05.2018 - 02.2020
  • Developed sales plans, goals, strategies & objectives to achieve team goals and revenue objectives.
  • Supervised and coached employees on sales strategies and protocols.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Executed and created strategic sales plans to expand customer base and extend global reach.
  • Supported quarterly performance assessments to increase employee retention and performance improvement.

Sales Associate

Inti Panama Hats
01.2014 - 05.2018
  • Increased purchase amounts by cross-selling with similar products.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Costumer Service Rep

SITEL Worldwide
05.2012 - 12.2012
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Bachelor of Science - Marketing

Nova Southeastern University
Davie, FL
05.2019

Associate of Arts - Business Administration

Broward College
Fort Lauderdale, FL
12.2014

MBA - Management (Current Student)

Nova Southeastern University
Davie, FL

Skills

  • Staff Training & Management
  • Employee Retention
  • Client Relationship and retention
  • Employee Relations
  • Microsoft office: Excel, Power Point, Word
  • Sales training
  • Exceptional customer service
  • Upselling and cross selling

Languages

Spanish - Native, English - Professional level, Portuguese - Conversational

References

References available upon request.

Timeline

Real Estate Broker Assistant

One Stop Florida Realty
03.2022 - 06.2025

Property Manager

Self-employed
11.2020 - 12.2024

Sales Associate Manager

Inti Panama Hats
05.2018 - 02.2020

Sales Associate

Inti Panama Hats
01.2014 - 05.2018

Costumer Service Rep

SITEL Worldwide
05.2012 - 12.2012

Bachelor of Science - Marketing

Nova Southeastern University

Associate of Arts - Business Administration

Broward College

MBA - Management (Current Student)

Nova Southeastern University

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