Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
Santiago Marín

Santiago Marín

Lakewood,CO
Judge a man by his questions rather than his answers.
Voltaire

Summary

Professional in Business Administration, Maritime Administration and Logistics management with emphasis on marine sciences and maritime business development in the “Almirante Padilla” Naval Cadet School, I have experience in the process
sales, personnel and data management. Expert and trained in the following fields:
Marketing Analitycs | CRM Analytics | Content Creator | Community Manager | You go out B2B & B2C | Social Media Manager | Digital Marketing Specialist | Marketing Accountant.


I consider myself a person with skills that fit into the gears of your company being able to participate within work teams, contributing my planning and organizational skills, service orientation, assertive communication, proactive listening, problem solving, decision making, dynamism, adaptation to
change, compliance with the norm, resilience, impact and influence and emotional control.


I characterize myself as a responsible person, with a sense of belonging and convinced that my knowledge can contribute positively to the contracting company, my objective is to contribute my qualities to put them into practice for the good of the company, in addition to continuing growing personally and obtaining good work experience that opens up new opportunities for me doors.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Marketing and CRM Analyst

Grupo EDB
12.2022 - 09.2023
  • Analyzed customer, prospect and consultant data to identify valuable trends and insights on behavior and preferences.
  • Conducted campaign performance analysis to derive insights to optimize campaign strategy.
  • Managed quality and transfer of source data to Microsoft Dynamics.
  • Worked with team colleagues, internal IT and vendor partner to troubleshoot system issues and verify timely completion of upgrades, resolutions and maintenance tasks.
  • Monitored data hygiene and integrity and identified opportunities to improve data quality.
  • Created dashboards to monitor and track key performance indicators.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Developed and implemented data governance policies and procedures.
  • Expert and trained in the following fields:
    Marketing Analitycs | CRM Analytics | Content Creator | Community Manager | You go out B2B & B2C | Social Media Manager | Digital Marketing Specialist | Marketing Accountant.
  • Skills: Business Administration · Internal Communications · Microsoft Excel · Incident management · Diary management · Team management · Sales operations · Business analysis · Mercatelly · Botmaker · Microsoft Dynamics CRM · Meta · Business analysis data · Project management · Business communications · Digital strategy · Service customer service · For companies (B2B) · Technical support service · Commerce
    electronic · Sales · Marketing intelligence · Google Analytics · Marketing analysis
    online · Marketing · Strategy · Analytical skills · B2B Marketing · B2C · respond.io

Withholding Specialist

Bancolombia
11.2022 - 12.2022
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Collaborated with internal departments to align marketing campaigns.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • persuade users in the financial insurance products and/or services offered by the corporate client, providing guidance on these with empathy, respect and a good attitude in order to generate memorable experiences and retention or effective sales.
  • Skills: Internal communications · Microsoft Excel · Management incidents · Diary management · Team management · Operations sales · Customer service · Customer retention programs clients · For companies (B2B) · Sales

Commercial Advisor

Polo Ralph Lauren
11.2021 - 11.2022


  • Built and maintained relationships with associates, customers and vendors.
  • Performed other duties to support goals and objectives of relationship management teams.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created and managed project plans, timelines and budgets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Skills: Internal communications Microsoft Excel Incident management Diary management · Team management · Sales operations · Analysis of business · For companies (B2B) · Sales

Sales Director

Purpura Burguer
07.2021 - 08.2021
  • Iniciado en enero del 2019 a la fecha
  • Universitarios: Administración Marítima y gestión logística
  • Hired, trained and built high-performing team of sales representatives.
  • Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
  • Solved complex problems to increase sales effectiveness and streamline business direction.
  • Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Enrolling my experience with Marketing Specialist, content Creator, B2B sales manager & B2P I had the opportunity to form and lead work teams for sales, administration and kitchen.
  • Skills: Business Administration · Internal Communications ·
    Microsoft Excel · Incident management · Journal management · Management of equipment · Sales operations · Business communications · Direct sales · Digital strategy

Commercial Coordinator

GozaderaBakery
03.2021 - 07.2021
  • As a commercial coordinator I had the opportunity to plan and manage the positioning of the company, as well as the commercial functions, with the sales team. Receive, analyze and study the affiliations made by commercial executives, in order to obtain results.
  • Kept detailed records of project progress and financial needs.
  • Scheduled project deadlines and monitored progress.
  • Sent invoices to clients and followed up about payments.
  • Leading to cooperative employment contracts with
    suppliers, sponsorships, social benefit groups and the mayor of Medellín. With my great knowledge in sales and in the realization of a good knowledge from the sales process I also learned a lot about developing the ability to analyze data, develop and execute plans, establish customer relationships, and Maintain knowledge of the latest trends in the sector. Besides having Excellent communication and organization skills.
  • Skills: Business Administration · Internal Communications ·
    Microsoft Excel · Incident management · Journal management · Management of equipment · Sales operations · Digital strategy · Commerce retail · Communication · E-commerce · Negotiation · Sales · Analysis capacity
  • Met or exceeded production goals and objectives by following strict procedures.
  • Developed standard operating procedures for team to follow and maintained records of activities.

Education

Associate of Business Administration - Business Administration

Escuela Naval "Almirante Padilla", Cartagena, Bolivar
12.2022

The Business Administration degree is an academic discipline that focuses on the management and direction of organizations, whether they are companies, government institutions or non-profit institutions. Professionals in this career acquire skills in areas such as strategic planning, human resource management, finance, marketing and operations. Its main objective is to ensure that an organization functions efficiently and achieves its goals and objectives.

Business Administration graduates can find job opportunities in a wide variety of industries and roles, from general managers to financial analysts, management consultants and human resources directors. The versatility of this career makes it attractive to those interested in the world of business and management. In addition, many study programs offer the possibility of specializing in specific areas such as entrepreneurship, project management or international business, providing additional career development options.

  • Professional Development: Marketing

Business Administration

Escuela Naval "Almirante Padilla", Cartagena, Bolivar
12.2022

The Maritime Administration and Logistics Management degree focuses on the efficient management of the supply chain and logistics in the maritime and port field. Professionals in this area play a critical role in the movement of goods and resource management in the maritime industry and international trade.

Graduates in Maritime Administration and Logistics Management acquire knowledge in areas such as maritime transport, port management, cargo logistics, distribution, customs and international trade. Their work focuses on ensuring that products and merchandise move efficiently from their origin to their final destination, minimizing costs and optimizing processes.

Job opportunities for these professionals include roles such as logistics managers, inventory management specialists, supply chain analysts, port operations managers, and logistics consultants. Given the importance of international trade and maritime transport in the global economy, this career offers a wide range of possibilities in both the public and private sectors. Furthermore, sustainable and environmentally responsible management in this industry is increasingly relevant, creating additional opportunities for specializations in sustainability and maritime environmental management.

Master of Business Administration - Marketing

GoDaddy LLC, Baltimore, MD
09.2020

1. *Fundamentals of Digital Marketing*: Begins with a review of the basics of digital marketing, including understanding the online audience and strategic planning.

2. *SEO (Search Engine Optimization)*: Examines how to improve a website's visibility in search engines through organic and paid techniques.

3. *Content Marketing*: Explore the creation and distribution of relevant and valuable content to attract and retain the audience.

4. *Online Advertising*: Study the management of advertising campaigns on platforms such as Google Ads and social networks, including pay-per-click (PPC) strategies.

5. *Social Media Marketing*: Analyzes how to effectively use social media platforms to promote products and services, engage with audiences, and manage online reputation.

6. *Analytics and Measurement*: Learn how to use web analysis tools to evaluate campaign performance and make informed decisions.

7. *Email Marketing*: Focuses on the planning and execution of effective email marketing campaigns.

8. *Affiliate Marketing and E-Commerce*: Explore strategies to generate income through affiliate marketing and how to manage online stores.

9. *Mobile Marketing*: Consider the importance of marketing on mobile devices and specific strategies to reach mobile users.

10. *Digital Project Management*: Develop management skills to oversee digital marketing projects effectively.

11. *Ethics and Compliance in Digital Marketing*: Examines ethical and legal issues related to data collection and online advertising.

12. *Trends and Future of Digital Marketing*: Stay abreast of the latest trends and emerging technologies in the field.

Master En Marketing - Marketing

Politécnico Mayor, Medellin, Antioquia
11.2021

. *Analytics and Measurement*: Learn how to use web analysis tools to evaluate campaign performance and make informed decisions.

. *Email Marketing*: Focuses on the planning and execution of effective email marketing campaigns.

. *Affiliate Marketing and E-Commerce*: Explore strategies to generate income through affiliate marketing and how to manage online stores.

. *Mobile Marketing*: Consider the importance of marketing on mobile devices and specific strategies to reach mobile users.

. *Digital Project Management*: Develop management skills to oversee digital marketing projects effectively.

. *Ethics and Compliance in Digital Marketing*: Examines ethical and legal issues related to data collection and online advertising.

. *Trends and Future of Digital Marketing*: Stay abreast of the latest trends and emerging technologies in the field.

Certification - Análisis De Datos

Google LLC, Menlo Park, CA
09.2023

1. *Introduction to GA4*: Begins with a presentation of the fundamental concepts of Google Analytics 4, including its key features and differences from the previous version (Universal Analytics).

2. *Property Configuration and Configuration*: Learn how to create and configure properties and views in GA4 to track websites and mobile applications.

3. *Implementing Tracking*: Explore how to add tracking tags to your website or app to collect relevant data, such as events, page views, and conversions.

4. *Advanced Event Tracking*: Go deeper into tracking custom and advanced events, such as forms, videos, and e-commerce transactions.

5. *Audience Analysis*: Examine how to use GA4 to understand your audience, including demographic segmentation, interests and behavior.

6. *Acquisition Analysis*: Learn to track and analyze how users arrive at your website or application, whether through search engines, social networks or advertising campaigns.

7. *Behavioral Analysis*: Study user behavior on your website or app, including navigation paths, time on page, and key events.

8. *Conversion Analysis*: Discover how to measure and optimize online conversions, such as product purchases or user registration.

9. *Custom Dashboards and Reports*: Learn how to create custom dashboards and reports to monitor specific metrics that are important to your business.

10. *Integration with Other Tools*: Explore how to integrate GA4 with other analytics and marketing tools, such as Google Ads and Google Tag Manager.

11. *Security and Compliance*: Consider best practices for security and data privacy when using GA4.

12. *Optimization and Decision Making*: Use GA4 data to make strategic decisions and optimize your marketing and web development efforts.

Marketing Profesional - Marketing Management And Research

University Isabel I , Burgos, Spain
10.2024

High School Diploma -

Colegio Militar General Pedro Nel Ospina, Medellín,Antioquia
12.2018

Skills

  • SAP NetWeaver
  • Salesforce Platform
  • Microsoft Dynamics
  • Customer Satisfaction
  • CRM Systems
  • Microsoft CRM
  • Efficient Service
  • Microsoft Excel
  • Customer Retention
  • Analysis and Evaluation
  • Sales and Marketing Support
  • Metadata Enhancements
  • SWOT Analysis
  • Business Tracking
  • Investigative Approach
  • Google AdWords
  • Campaign Management
  • Sales Expertise
  • Event Planning
  • Digital Marketing
  • Adobe Creative Suite
  • SEO and Site Analytics
  • Team Leadership
  • Online Marketing Strategies
  • Analytics and SEO

Accomplishments

  • Experto en estrategias de apertura basadas en emociones
  • Capacitador en técnicas de coincidencia y creación de química para aumentar las ventas
  • Amplio conocimiento en el análisis de mercado y toma de decisiones financieras
  • Formador de corredores agresivos con enfoque profesional de Mercadocompetitivoconcualidades de SAC propias para ser un Sales Hunter Junior - Mini brindado esquema deemociones, impulsos, conectores, prospección y Visión de cartera
  • Logros Notables:
  • Best Seller enero 2023 ( 11 ventas)
  • Second Best Seller febrero 2023 (21 ventas)
  • Sales Hunter Senior Flow.Corredor de Bolsa en Mercado Extra Bursátil Analista ycomisionista de bolsa
  • Especialización en mercados de alto impacto, incluyendo divisas,materias primas, CFD y acciones
  • Realización de análisis exhaustivos para informarestrategias de inversión
  • Consultor de Forex - Crypto
  • Asesoramiento experto en lagestión de carteras agresivas con enfoque en la capitalización rápida
  • Desarrollo deestrategias en los mercados de divisas y criptomonedas
  • Sales Hunter Senior
  • Prospectador experimentado en inversiones en frío, con especialización en el sectorbancario y en las tendencias del mercado
  • Enfoque en la London Stock Exchange, NYSE y
  • Bolsa de Valores de Shanghai (SSE)
  • Habilidades Destacadas:
  • Experto en estrategias deapertura basadas en emociones
  • Capacitador en técnicas de coincidencia y creación dequímica para aumentar las ventas
  • Amplio conocimiento en el análisis de mercado y tomade decisiones financieras
  • Formador de corredores agresivos con enfoque profesional de
  • Mercado competitivocon cualidades de SAC propias para ser un Sales Hunter Junior - Minibrindado esquema de emociones, impulsos, conectores, prospección y Visión de cartera
  • Logros Notables:
  • Best Seller enero 2023 ( 11 ventas)
  • Second Best Seller febrero 2023 (21ventas)
  • Sales Hunter Senior Flow
  • Aptitudes: Administración de empresas
  • Comunicaciones internas
  • Gestión deincidencias
  • Gestión de diario
  • Gestión de activos
  • Bases de datos
  • Dirección de equipos
  • Operaciones de venta
  • Análisis de negocio
  • Proceso de ventas
  • Gestión de ventas
  • Estrategia digital
  • Corretaje
  • Corretaje empresarial
  • Ventas
  • Asesor Comercial Para Grupo Empresarial Camaleón:
  • Me desempeñe como asesor comercial en el área de E-Commerce, ventas digitales porlistas de difusión y base de datos a nivel nacional, me desempeñaba en turnos rotativos
  • Trabajeentreel lapsocomprendidoentreenero y septiembredel 2021
  • Mi contratofue porprestación de servicios
  • Me retire por motivos personales
  • Asesor Línea de soporte Técnico para EMTELCO B P & O:
  • Me desempeñe como asesor para soporte técnico en la empresa Emtelco para la línea de
  • Tigo Colombia
  • Mis responsabilidades y funciones mas importantes fueron elasesoramiento total a los clientes que presentaban fallas en sus productos, brindarlessoporte, mantenimiento y a su vez generar ventas cruzadas
  • Trabaje en el lapsocomprendido entre enero del 2021 y marzo del 2021
  • El contrato finalizo ya que en los 3meses de prueba no me sentí cómodo y decidí renunciar ya que tenia una oferta laboralmás importante
  • Grupo EDB
  • Analista de Marketingy CRM
  • Como Analista de Marketing y CRM, mi perfil se caracteriza por una gama diversa de rolesy funciones que se combinan en un enfoque holístico hacia el marketing y SAC
  • Uno de los pilares fundamentales de mi función es la Medición del Rendimiento de
  • Campañasen el ámbitodigital.A travésde técnicasanalíticas,evalúola eficacia denuestrascampañas y elaboro informes sobre KPIs de marketing clave
  • Esto abarca una variedad demétricas, como la evaluación de Clientes Potenciales, Tasas de Conversión, etc
  • Estasevaluaciones respaldan la toma de decisiones informadas y las estrategias futuras
  • En la esfera tecnológica, ofrezco soporte crucial a través de Internal API Support
  • Estafunción involucra la colaboración estrecha con nuestros socios de META para solución deerrores y resolver las novedades en la operación
  • Actúo como intermediario entre nuestrospropios desarrolladores y los equipos de META, asegurando una comunicación fluida y laimplementación efectiva de soluciones
  • Esta colaboración técnica garantiza la estabilidad yel flujo sin problemas de nuestras operaciones
  • Mi rol como Marketing Accountant refleja mi compromiso con la optimización de calidadpara nuestras líneas de comunicación
  • Superviso y guío su trabajo con un enfoque KPIs yesquemas de rendimiento específicos para diversas plataformas
  • Mis análisis informan latoma de decisiones para maximizar nuestros resultados y eficiencia
  • Como Sales B2B & B2C Manager, mi función va más allá de la simple venta
  • Adopto unenfoque consultivo para identificar oportunidades de negocio y convertirlas en ventasefectivas
  • Mi capacidad para comprender las necesidades y desafíos únicos de los clientesempresariales y personales me permite ofrecer soluciones que agregan valor real a susoperaciones
  • Content Creator, mi creatividad desempeña un papel vital en la estrategia de marketing
  • Estoy a cargo de la creación de contenido estratégico que nutre a nuestra audiencia ycontribuye a la generación de leads
  • Aptitudes: Administración de empresas
  • Comunicaciones internas
  • Microsoft Excel
  • Gestión de incidencias
  • Gestión de diario
  • Dirección de equipos
  • Operaciones de venta
  • Análisis de negocio
  • Mercatelly
  • Botmaker
  • Microsoft Dynamics CRM
  • Meta
  • Análisis dedatos
  • Gestión de proyectos
  • Comunicaciones empresariales
  • Estrategia digital
  • Serviciode atención al cliente
  • Para empresas (B2B)
  • Servicio de soporte técnico
  • Comercioelectrónico
  • Ventas
  • Inteligencia de marketing
  • Google Analytics
  • Análisis de marketingen línea
  • Marketing
  • Estrategia
  • Capacidad de análisis
  • Marketing B2B
  • B2C
  • Respond.io
  • REFERENCIAS LABORALES____________________________________- Nombre: Isabel Calderón
  • Cargo: Dueña
  • Empresa: Manualidades con Sonia (Almacén centro de Medellín)
  • Teléfono: 3192130132- Nombre: Álvaro Marín
  • Cargo: Atención al cliente – Asesor comercial
  • Empresa: Marini Publicaciones
  • Teléfono: 3012269064
  • REFERENCIAS PERSONALES____________________________________________- Nombre: Sonia Varela
  • Teléfono: 2210534- Nombre: Martin Andrade
  • Teléfono: 3103982007- Nombre: Ladis Valencia
  • Teléfono: 3117602673
  • CERTIFICACIONES Y REFERENCIAS A SOLICITUD DEL INTERESADO
  • Raphael Santiago Marín Varela
  • CC 10004009762
  • Cartagena D, T Y C
  • 2019

Certification

  • GA4, UA4 certification, unlimited and without expiration

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Marketing and CRM Analyst - Grupo EDB
12.2022 - 09.2023
Withholding Specialist - Bancolombia
11.2022 - 12.2022
Commercial Advisor - Polo Ralph Lauren
11.2021 - 11.2022
Sales Director - Purpura Burguer
07.2021 - 08.2021
Commercial Coordinator - GozaderaBakery
03.2021 - 07.2021
Escuela Naval "Almirante Padilla" - Associate of Business Administration, Business Administration
Escuela Naval "Almirante Padilla" - , Business Administration
GoDaddy LLC - Master of Business Administration, Marketing
Politécnico Mayor - Master En Marketing, Marketing
Google LLC - Certification, Análisis De Datos
University Isabel I - Marketing Profesional, Marketing Management And Research
Colegio Militar General Pedro Nel Ospina - High School Diploma,
Santiago Marín